Samsung S and Z Series Trade-in Boost Promotion FAQ’s

When does the TRADE-IN BOOST promotion start?

TRADE-IN BOOST promotion starts at 8.00am on Monday 23rd January 2023.

When does the TRADE-IN BOOST promotion end?

TRADE-IN BOOST promotion ends on 11:59pm Sunday 16th April 2023.

What is TRADE-IN BOOST?

TRADE-IN BOOST means that when you purchase on an eligible plan and Interest free finance a 2degrees variant of the Samsung S or Z Series and you trade-in an eligible device, you will get an additional $200 on top of the set payment for your Trade.

How do I qualify for TRADE-IN BOOST?

Purchase a 2degrees variant of the Samsung S or Z Series (qualifying device) from 2degrees Retail Stores, 2degrees Telesales, 2degrees Online Store, JB HiFi, Warehouse Stationery, PB Tech, Heathcotes, Noel Leeming or 2degrees Business Sales between 8.00am Monday 23rd January 2023 and 11:59pm Sunday 16th April 2023, then go to https://www.2degrees.nz/NZ/2degrees to see if your trade-in device qualifies. Your old device needs to be an eligible model and deemed to be “good working order” to qualify and meet certain other criteria. If it does, then you are eligible for Trade-in boost.

What if I have traded in my device in store during the TRADE-IN BOOST promotion period, can I trade in another device on the website and receive the TRADE-IN BOOST?

No. You are entitled to one TRADE-IN BOOST per device purchased. If you have traded-in in-store and received your discount off your new purchase, you cannot trade-in again via https://www.2degrees.nz/NZ/2degrees .

How does Boost Promotion work?

When you’re trading in a qualifying device, you could get a TRADE-IN BOOST value. For example: The Standard trade in value of your old device is $600, The Boost value for the purchased Samsung S/Z Series is $200 TOTAL Trade in value is $800 To find the trade-in value, visit https://www.2degrees.nz/NZ/2degrees.

How many devices can get the TRADE-IN BOOST?

One TRADE-IN BOOST per qualifying transaction. You can trade-in up to two devices per purchase per account, but only one of the devices will be eligible for the TRADE-IN-BOOST.

What if I have traded in my device in store during the TRADE-IN BOOST promotion period, can I trade in another device on the website and receive the Boost?

No. You are only entitled to one TRADE-IN BOOST per qualifying device purchased. If you have already traded-in instore through 2degrees at the time of purchasing a qualifying device, you cannot trade-in again via https://www.2degrees.nz/NZ/2degrees

How do I find out if my device is “good working order”?

Once you complete a search for your device, you will see trade in values for a device in good working order or not in good working order with the corresponding criteria for self-assessment.

What if my device is deemed to not be in good working order, do I still qualify for the TRADE-IN BOOST?

Devices that are not in good working order do not qualify for TRADE-IN BOOST promotion. You will have the option to reject our offer and we would return your device.

If I have previously completed a trade in with Samsung / 2degrees prior to this campaign, can I TRADE-IN again?

Yes, however only if you have purchased a new qualifying device during the current campaign promotional period.

How long do I have to send my TRADE-IN for assessment?

The sooner the better, but we allow up-to 7 working days for you to get your device into our assessment centre. If you are unable to do this within this time for whatever reason, please contact us ASAP before this period is up.

How do I get my TRADE-IN BOOST payment?

Your trade in payment + qualifying TRADE-IN BOOST payment will be applied against your eligible 2degrees Mobile billing account within 15 working days of CEVA Logistics Limited accepting your traded in device.

Which devices qualify for TRADE-IN BOOST?

Please check at https://www.2degrees.nz/NZ/2degrees.

My device is on back order am I able to receive my TRADE-IN BOOST payment?

If you are unable to provide the NEW IMEI number of the Purchased Device when you register for the TRADE-IN BOOST (due to, for example, their Purchased Device not having been delivered to them at the time of registration), you may still register for the TRADE-IN BOOST provided that the IMEI number is given to CEVA Logistics before 4:00pm on Sunday 30th April 2023 either by email or in the manner specified by CEVA Logistics anything beyond this time will not be eligible.

Why has the TRADE-IN amount has changed since I last checked pricing?

TRADE-IN pricing fluctuates frequently due to the frequent volatility of the second-hand device market, neither 2degrees nor CEVA Logistics can control this in anyway. However, once you submit a TRADE-IN redemption via the portal, we guarantee we will lock the TRADE-IN price on the day as long as you don’t cancel that transaction and resubmit at a later stage.

What are the qualifying devices I can Trade-In?

  • Apple iPhone 11 128GB, Apple iPhone 11 256GB, Apple iPhone 11 64GB, Apple iPhone 11 Pro 128GB, Apple iPhone 11 Pro 256GB, Apple iPhone 11 Pro 512GB, Apple iPhone 11 Pro 64GB, Apple iPhone 11 Pro Max 128GB, Apple iPhone 11 Pro Max 256GB, Apple iPhone 11 Pro Max 512GB, Apple iPhone 11 Pro Max 64GB, Apple iPhone 12 128GB, Apple iPhone 12 256GB, Apple iPhone 12 64GB, Apple iPhone 12 mini 128GB, Apple iPhone 12 mini 256GB, Apple iPhone 12 mini 64GB, Apple iPhone 12 Pro 128GB, Apple iPhone 12 Pro 256GB, Apple iPhone 12 Pro 512GB, Apple iPhone 12 Pro Max 128GB, Apple iPhone 12 Pro Max 256GB, Apple iPhone 12 Pro Max 512GB, Apple iPhone 13 128GB, Apple iPhone 13 256GB, Apple iPhone 13 512GB, Apple iPhone 13 Pro 128GB, Apple iPhone 13 Pro 256GB, Apple iPhone 13 Pro 512GB, Apple iPhone 13 Pro Max 128GB, Apple iPhone 13 Pro Max 256GB, Apple iPhone 13 Pro Max 512GB, Apple iPhone 6 Plus 128GB, Apple iPhone 6 Plus 16GB, Apple iPhone 6 Plus 64GB, Apple iPhone 6S Plus 128GB, Apple iPhone 6S Plus 16GB, Apple iPhone 6S Plus 32GB, Apple iPhone 6S Plus 64GB, Apple iPhone 7 128GB, Apple iPhone 7 256GB, Apple iPhone 7 32GB, Apple iPhone 7 Plus 128GB, Apple iPhone 7 Plus 256GB, Apple iPhone 7 Plus 32GB, Apple iPhone 8 256GB, Apple iPhone 8 64GB, Apple iPhone 8 Plus 256GB, Apple iPhone 8 Plus 64GB, Apple iPhone SE (2020) 128GB, Apple iPhone SE (2020) 256GB, Apple iPhone SE (2020) 64GB, Apple iPhone X 256GB, Apple iPhone X 64GB, Apple iPhone XR 128GB, Apple iPhone XR 256GB, Apple iPhone XR 64GB, Apple iPhone XS 128GB, Apple iPhone XS 256GB, Apple iPhone XS 512GB, Apple iPhone XS 64GB, Apple iPhone XS MAX 256GB, Apple iPhone XS MAX 512GB, Apple iPhone XS MAX 64GB, Huawei P30 128GB, Huawei P30 256GB, Huawei P30 Pro 128GB, Huawei P30 Pro 256GB, Huawei P40, Huawei P40 Pro, Huawei P40 Pro Plus, Oppo A54, Oppo A94, Oppo Find X2 Pro, Oppo Reno Z, Oppo Reno2 Z, Oppo Reno4 , Oppo X3 Lite 5G, Oppo X3 Pro 5G, Samsung A02, Samsung A21, Samsung GalaxyA03, Samsung GalaxyA12 , Samsung GalaxyA13, Samsung GalaxyA20, Samsung GalaxyA21s , Samsung GalaxyA40, Samsung GalaxyA50, Samsung GalaxyA70, Samsung GalaxyA80, Samsung GalaxyA90 5G 128GB, Samsung GalaxyFold SM-F900F, Samsung GalaxyNote 10 512GB, Samsung GalaxyNote 10+ 512GB, Samsung GalaxyNote 20 5G 256GB , Samsung GalaxyNote 20 Ultra 4G 256GB, Samsung GalaxyNote 20 Ultra 5G 256GB, Samsung GalaxyNote 8 N950F 64GB, Samsung GalaxyNote 9 128GB, Samsung GalaxyNote 9 512GB, Samsung GalaxyNote10 N970 256GB, Samsung GalaxyNote10+ N975 256GB, Samsung GalaxyS10 G973 128GB, Samsung GalaxyS10 G973 256GB, Samsung GalaxyS10 G973 512GB, Samsung GalaxyS10+ G975 128GB, Samsung GalaxyS10+ G975 1TB, Samsung GalaxyS10+ G975 512GB, Samsung GalaxyS10e G970 128GB, Samsung GalaxyS10e G970 256GB, Samsung GalaxyS20 128GB, Samsung GalaxyS20 512GB, Samsung GalaxyS20 FE G970, Samsung GalaxyS20 Plus 128GB 4G, Samsung GalaxyS20 Plus 128GB 5G, Samsung GalaxyS20 Plus 512GB, Samsung GalaxyS20 Ultra 128GB, Samsung GalaxyS20 Ultra 512GB, Samsung GalaxyS21 128GB 5G, Samsung GalaxyS21 256GB 5G, Samsung GalaxyS21 FE 128GB, Samsung GalaxyS21 FE 256GB, Samsung GalaxyS21 Ultra 5G 256GB, Samsung GalaxyS21 Ultra 5G 512GB, Samsung GalaxyS21+ 128GB 5G, Samsung GalaxyS21+ 256GB 5G, Samsung GalaxyS22 128GB 5G, Samsung GalaxyS22 Plus 128GB 5G, Samsung GalaxyS22 Ultra 5G 128GB, Samsung GalaxyS6 Edge 128GB, Samsung GalaxyS6 Edge 32GB, Samsung GalaxyS6 Edge 64GB, Samsung GalaxyS6 Edge Plus G928i, Samsung GalaxyS6 SM-G9200, Samsung GalaxyS7, Samsung GalaxyS7 Edge, Samsung GalaxyS8, Samsung GalaxyS8 Plus, Samsung GalaxyS9 256GB, Samsung GalaxyS9 G960 64GB, Samsung GalaxyS9+ 128GB, Samsung GalaxyS9+ 256GB, Samsung GalaxyS9+ G965 64GB, Samsung Galaxy Z Flip 3 128GB, Samsung Galaxy Z Flip SM-F700F/DS, Samsung Galaxy Z Flip3 5G 256GB, Samsung Galaxy Z Fold 3 128GB, Samsung Galaxy Z Fold3 5G 256GB, Samsung Galaxy Z Fold3 5G 512GB, Samsung Galaxy A30, Samsung Galaxy A31, Samsung Galaxy A32 5G, Samsung Galaxy A51, Samsung Galaxy A52 128GB 5G, Samsung Galaxy A71, Samsung Galaxy A72 4G, Samsung Galaxy Z Fold 2

Trade In FAQ’s

Trade In your old phone

This support article will give you key information on how to trade in your old phone and get trade in value deducted off the price of the new eligible device purchase immediately.

The payment amount you receive will depend on the model and whether or not the phone is in good working order. For a handset classed as non-working there will be no payment.

How to trade-in your old phone.

1. Check that your phone is eligible for trade in using our eligibility checker and how much you could get. The trade in quote you receive is honored for duration of the promotion period and finalized once your phone has been assessed.

2. Back up any important data.

3. Based on the condition of the phone, we’ll let you know how much payment you’ll be eligible to get. For a handset classed as non-working there will be no payment.

What do I need to do before sending my phone?

Here are some things to do before bringing your phone in store:

  • Back up your contacts and any important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
  • Remove your SIM and any memory cards inserted into the phone. To ensure your personal information remains secure, any SIM or memory cards found in returned devices are destroyed.
  • If you have an iPhone, it’s important that you switch off Find My iPhone.
  • If your phone is received with an active iCloud, the trade in will not be completed and phone returned to you.
  • If you have an Android phone, make sure you’ve disabled any security lock settings on your phone. These settings can remotely lock your phone to protect your personal information if you lose it. Its important you delete Google Account from your device.
  • If your phone is received with an active Google Account, the trade in will not be completed and phone returned to you.

How do I know if my phone is in good working order?

  • The phone must meet the conditions to be in good working order link to details on this
  • The phone needs to turn on and off and charge.
  • The screen must be undamaged without any fading, cracks, scratches, bleeding, pixel damage, shadows.
  • No cosmetic damage to the exterior.
  • Where applicable, the battery and back cover must be included. The phone must not be network blocked, reported as stolen or counterfeit.
  • On iPhones, the iCloud account can’t be locked.
  • On Android, the Google account should be removed.
  • Our team will assess your device once it’s received at our processing facility and confirm that the grade / condition is the same as the self-assessment completed online.
  • You will the receive an email confirming final grade and confirmation of payment value. For a handset classed as non-working there will be no payment.
  • If you agree with the final value, a payment is processed into your TWO DEGREES BILLING ACCOUNT.
  • If you decline the final value, your phone is returned to you.

How do I get my trade in payment?

Your trade in payment will be applied to your eligible New device purchased on 2degrees Interest Free Finance.

Do I need to have purchased a new eligible device to trade in my existing device?

Yes. You must have purchased an eligible new device from participating 2degrees retail store. You will need to enter an IMEI number for your new device which gets validated on the Trade In website.

When do I have to send traded in phones by?

If you have completed the online trade in transaction, you should send in your phone ASAP.

We must receive your phone within 7 working days of completing online trade in transaction.

How many phones can I trade in?

You can trade in only one (1) phone per qualifying device purchased.

Where do I send my handset?

A prepaid courier ticket will be supplied to you with the following details:

2degrees Trade-In
Unit 6/30 Fleet Street
Eden Terrace
Auckland

How quickly does the phone get assessed and value confirmed?

Once phone has been received by the assessment center, assessment can take up to 7-10 working days.

Can I trade in a phone from overseas or another network?

Yes. You can trade in your phone from any network as long as it’s an eligible model and not network locked.

You may have to pay your current network provider an early termination fee, please check with your mobile network provider.

Can I get my new phone now and trade in my old phone later?

Yes. You can purchase an eligible device first now and trade your old device when you’re ready. We suggest you trade in as soon as possible.

Can I trade in before I get my new phone?

No, you need to purchase a qualifying device first to participate.

If you need to keep any personal information from your old device, we suggest keeping your old phone until you are able to transfer the data onto your new one.

What happens to the data on my old phone if I don’t delete it?

You should back-up or transfer your personal data onto your new device prior to trading as once your old phone goes through the data wipe process, the data is unrecoverable.

Your phone’s data will be cleared with highest industry and privacy standards.

Also, if you are trading in an iPhone iOS 7, Find My iPhone must be disabled before trade in. To do this:

  • Go to “Settings” and select “iCloud”.
  • Turn off “Find my iPhone”
  • Enter your Apple ID password
  • Select “Turn off”.

If you’re trading in a smartphone from another manufacturer, please make sure you’ve disabled any kind of security lock settings on your phone.

What happens to my old phone?

Your old phone will be resold or recycled using environmentally friendly methods.

Who are CEVA Logistics?

CEVA Logistics is TWO DEGREES MOBILE LIMITEDs Trade in partner for this Promotion. CEVA Logistics operate independently of TWO DEGREES MOBILE LIMITED and is the entity that values and purchases handsets traded in.

Who can I contact if I have a question about the phone I have traded in?

You can email sh-ap-nz-service-orders@cevalogistics.com. Response to emails will be made within 24hrs of query during business hours (Mon-Fri. 9am to 5pm).

My new device IMEI number is not being recognised by the trade in website?

Email your new device IMEI number and proof of purchase to sh-ap-nz-service-orders@cevalogistics.com.

Can I trade my phone in, what is it worth?

Please check in store or check our website (eligibility checker) to find out.