2023 Fibre and Copper broadband price changes
In this article
Why are your Broadband prices going up?
We get it, we don’t like price increases either. Our costs have gone up, so we need to make this change to help us continue keeping you connected to the stuff you love.
Does the price increase apply to all broadband plans?
The increase applies to all our Fibre and Copper broadband plans. The change does not apply to our Wireless Broadband or Hyperfibre plans.
I’m on a fixed-term plan. Does the price change apply to me?
Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, price changes can be made with 30 days’ notice.
Will the price change for my Pay Monthly and/or Super Gold discount?
No. There are no changes to the existing Pay Monthly and Super Gold discounts. Any existing Super Gold or Pay Monthly discounts you are getting will continue to apply.
Can I change to another broadband plan?
Yes, you can change to another broadband plan if it’s available at your address. You’ll find our latest broadband plans here.
If you want to find out which broadband best suits your needs, check out our Broadband Comparison to see the differences between our Fibre, 4G and 5G Wireless Broadband plans.
How do I change to another broadband plan?
If you want to change to a Wireless Broadband plan, call us on 0800 022 022. and press ‘9’ for broadband. If you want to switch to a Fibre plan, you can either call us or do this online at Your 2degrees.
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go, but if you decide that you want to cancel your broadband plan, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and you can do so without incurring early exit or notice period fees – even if you’re in a fixed-term plan. If you’re renting a modem from us, you’ll still need to return it or charges may apply.
Do I need to make any changes to my automatic bill payment?
If you have a direct debit or credit card payment method set up on your account, then there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the payment amount before the date shown on the email when we notified you of the change.
