VDSL and ADSL price increase - December 2021

Why are you increasing the price of ADSL and VDSL broadband plans?

Over time, the cost of supporting copper broadband services has gone up. To keep up with these increased costs, we’ve had to add a bit more to your plan costs. This small increase allows us to keep providing you the consistent service you’ve come to know and love.

Does this price increase apply to all broadband plans?

The $2 per month increase applies to our current ADSL and VDSL broadband plans.

Impacted plans

Connection Type

Current Price

New Price from 1 Dec 2021

120GBGB Broadband plan

ADSL, VDSL

$79 ($69 with a Pay Monthly mobile plan)

$81 ($71 with a Pay Monthly mobile plan)

Unlimited Broadband plan

ADSL, VDSL

$89 ($79 with a Pay Monthly mobile plan)

$91 ($81 with a Pay Monthly mobile plan)

Does the price increase apply to existing and new customers?

Yes, this change will apply to new and existing customers. If you’re on our current Unlimited or 120GB ADSL or VDSL broadband plan, your monthly plan price will go up by $2 a month from December 2021. If you’ve joined us recently or are currently on an account holiday, you will be notified separately about when your broadband price increase will kick in.

Are the prices of Fibre, Wireless and Rural Broadband plans changing?

There has been no change to the price of our Fibre, Wireless Broadband or Rural Broadband plans.

Does the price increase apply if I’m on an older, retired plan?

If you’re on an older, retired plan, the price will stay the same. But we suggest having a look at our newer broadband plans for a better deal with more data. 

Are there any changes to the price of my Home Phone?

No. If you have a phone line, you’ll continue paying the same for this service.

Can I change to another broadband plan or switch to Fibre?

Yes, you can change to another broadband plan or switch to Fibre if it’s available at your property. Browse through our broadband plans to see if Wireless Broadband or Fibre plans are available at your place. You can also call us on 0800 022 022 and we’ll talk you through your broadband options.

If I don’t want to pay more, can I leave 2degrees?

You can, but we’d be sad to see you go. We understand that price increases can be tough, so if you decide to leave us as a result, you can do so without incurring early exit fees. You will need to leave within 30 days of being notified about the increase, even if you’re still in a contract. If your modem is a free modem rental, you’ll need to return it to us, or charges may apply.

Do I need to make any changes to my automatic bill payment?

If we’ve set up the automatic payment for you via either Direct Debit or Credit Card payment, there’s nothing more you need to do. When the time comes, we’ll automatically deduct the correct amount, including the extra $2.

If you’ve set up an automatic payment direct from your bank account, you’ll need to update the payment amount to include an extra $2, since we cannot access your bank account directly.

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