2degrees appoints Emma-Kate Greer as Chief Customer Officer

2degrees has appointed Emma-Kate Greer as its Chief Customer Officer with responsibility for customer operations and experience including the nationwide network of retail stores, channels and customer care.

Most recently she has been the Chief Corporate Affairs Officer at the telco.

2degrees CEO Mark Callander says Emma-Kate is a highly respected Executive leader with deep industry expertise having held leadership roles at Telecom (Spark), Genesis as well as TVNZ and others.

“Collaborative leadership is a true strength of Emma-Kate’s, along with her performance-driven edge which I know will bring improvements right across the business.”

Emma-Kate will head a 700 strong customer operations and experience team, overseeing the customer experience for the 1.6m mobile, almost 400,000 fixed line customers, and 50,000 electricity consumers, a substantial retail footprint of 54 stores, as well as retaining responsibility for 2degrees’ regulatory function and Government relations.

Callander continues: “Emma-Kate has been an integral part of 2degrees since she joined the company in October 2021 and has consistently demonstrated exemplary leadership, commitment, and a deep understanding of our company's values and goals.”

Callander said the changes come post Taryn Hamilton’s resignation from the Chief Customer Officer role after 10 years at the business.

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