Mobile
What’s the pack code for my Add-on?
Phones Compatible with VoLTE & WiFi Calling
Find out about VoLTE (aka HD Calling)
Broadband
Vulnerable Consumers: Calling 111 during a power outage
How to get, check & set up your WiFi Extender
Understanding your Broadband bill
Account & billing
2degrees and Covid-19
Understanding your Broadband bill
How to top up your Prepay mobile account
Shop & orders
Help for orders and delivery from our online shop
Trade Ups are no longer available
Buying a phone with an interest-free repayment plan
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Standard Calling Rates for Home Phone Plus and Home Phone Basic
Never miss a call with Landline on your Mobile
Help with 2degrees home landline plans & features
Ways to reach us
How to give us a compliment or make a complaint
About our contact centre
Terms & conditions
 
Privacy policy
 
Fair use policy

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
View outages View outages
CTA Card-outages@2x

Contact us

We’re all ears. Our customer care team are available from 8am to 10pm NZST, 7 days a week.
Get in touch Get in touch
CTA Card-contactus@2x
/contact-us/

Contact us

Find out more about our products or chat to a member of our 100% Kiwi call centre.
/store-locator/

Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
/help

Online help

Find answers to common questions about mobile, broadband and other services.
/network-status/

Network status

Find out the latest about the Mobile and Broadband network.