Mobile
Managing the mobile account of a deceased person
What you need to know about Premium text services
How Business Roaming works
Broadband
Port Filtering
Help with Power
Broadband Copper and Fibre price increase 2022
Account & billing
Pay Monthly Group Plans price increase 2023
Help with eSIM cards
Broadband Copper and Fibre price increase 2022
Shop & orders
How to return an item if you’ve found a fault or changed your mind
Help for orders and delivery from our online shop
Buying a phone with an interest-free repayment plan
2degrees apps
With the Data Clock app installed, you can purchase timed pockets of data
Set up and use the 2degrees App
Landline
Never miss a call with Landline on your Mobile
Standard Calling Rates for Home Phone Plus and Home Phone Basic
Help with 2degrees home landline plans & features
Ways to reach us
About our contact centre
How to give us a compliment or make a complaint
Terms & conditions
 
Privacy policy
 
Fair use policy

 

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
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Contact us

We’re all ears. Our customer care team are available from 8am to 8pm NZST, Monday - Saturday, and 10am to 8pm Sundays and public holidays.
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Contact us

Need help? Grab a hand from our locally-led customer care team.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.