Mobile
How do I keep my number from another mobile company or choose a new 022 number?
Can I recycle old devices and modems?
Change or update your account details
Broadband
Change or update your account details
Help using My 2degrees – our online portal
2025 Broadband Price Change FAQ
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Power
Help with Power
Power price change FAQs
Power outages
Understanding Standard and Low User Power Plans
Account & billing
Change or update your account details
How to make regular or one-off payments by online banking or with a direct debit or credit card
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
Shop & orders
Things you need to know about Trade in
How to return an item if you’ve found a fault or changed your mind
Help for orders and delivery from our online shop
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Help with 2degrees home landline plans & features
Never miss a call with Landline on your Mobile
Standard Calling Rates for Home Phone Plus and Home Phone Basic

 

Tired of WiFi woes?

Try our hassle-free scan! It’s the answer to solving connection issues in no time.
Download app Download app
Screenshot of wifi scan in the app advising to place the phone near the router. Image is on a yellow background

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
View outages View outages
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Contact us

We’re all ears. Our customer care team are available from 8am to 8pm NZST, Monday - Saturday, and 10am to 8pm Sundays and public holidays.
Get in touch Get in touch
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Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
/network-status

Network status

Find out the latest about the mobile and broadband network.