Mobile
Which roaming networks provide 2degrees’ roaming services overseas?
How to make regular or one-off payments by online banking or with a direct debit or credit card
A quick guide to 3G, 4G, 5G & beyond
Broadband
2025 Fibre and Copper broadband price changes
Speed Boost 2025 FAQs
Change or update your account details
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Power
Help with Power
Power price change FAQs
Power outages
Understanding Standard and Low User Power Plans
Account & billing
How to make regular or one-off payments by online banking or with a direct debit or credit card
Buying a phone with an interest-free repayment plan
2025 Fibre and Copper broadband price changes
Shop & orders
Buying a phone with an interest-free repayment plan
Things you need to know about Trade in
How to return an item if you’ve found a fault or changed your mind
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Help with 2degrees home landline plans & features
Never miss a call with Landline on your Mobile
Standard Calling Rates for Home Phone Plus and Home Phone Basic

 

Tired of WiFi woes?

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Screenshot of wifi scan in the app advising to place the phone near the router. Image is on a yellow background

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
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Contact us

We’re all ears. Our customer care team are available from 8am to 8pm NZST, Monday - Saturday, and 10am to 8pm Sundays and public holidays.
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Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.