Mobile
What you need to know about Premium text services
How to manage your data usage while roaming
Use your iPad on 2degrees
Broadband
How to get, check & set up your WiFi Extender
Understanding your Broadband bill
Amazon Prime Video subscription help
Account & billing
Understanding your Broadband bill
How to top up your Prepay mobile account
Buying a phone with an interest-free repayment plan
Shop & orders
Help for orders and delivery from our online shop
Trade Ups are no longer available
Buying a phone with an interest-free repayment plan
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Never miss a call with Landline on your Mobile
Standard Calling Rates for Home Phone Plus and Home Phone Basic
Help with 2degrees home landline plans & features
Ways to reach us
How to give us a compliment or make a complaint
About our contact centre
Terms & conditions
 
Privacy policy
 
Fair use policy

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
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Contact us

We’re all ears. Our customer care team are available from 8am to 10pm NZST, 7 days a week.
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Contact us

Find out more about our products or chat to a member of our 100% Kiwi call centre.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the Mobile and Broadband network.