Account & billing

Billing & payment
Understanding your Broadband bill
How to top up your Prepay mobile account
Buying a phone with an interest-free repayment plan
Pay for your Google Play transactions via your Pay Monthly account
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
Understanding your Pay Monthly bill
Manage your Prepay balance & payments
IOU Talk & Text, Data and Combo Packs for Prepay plans
Autopay is the simplest way to pay for your Prepay plan & Add-ons
Send a friend Prepay credit with 2degrees (Me2U)
How to make regular or one-off payments by online banking or with a direct debit or credit card
How to set up Auto Top Up for Prepay
Help with Prepay Pack Assist
Manage account
2degrees and Covid-19
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
Help with your Pay Monthly plan
Change or update your account details
Set up and use the 2degrees App
Adding a mobile number to your 2degrees account
Manage reminder or marketing notifications from 2degrees
Help using Your 2degrees – our online portal
Offers
Amazon Prime Video subscription help
Sign up
Help signing up to 2degrees Broadband
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Contact us

Find out more about our products or chat to a member of our 100% Kiwi call centre.
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Find a store

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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the Mobile and Broadband network.