Help with Prepay Pack Assist

If you’re just a few dollars short, Pack Assist will loan you a small amount of credit so that your next Prepay Plan or recurring Add-on can renew.

What is Pack Assist?

When you opt into Pack Assist, we will automatically lend you up to $5 if you don’t have enough credit to renew your Prepay Plan or Add-on.

It is quick to set up and helps ensure you stay connected without interruption. You simply repay the amount the next time you Top Up.

How it works

• Your $20 Monthly Prepay Plan is due to renew
• You have $16 of credit remaining
• Pack Assist lends you $4 so your plan can renew as usual

When you Top Up

• The $4 loan is repaid first
• To stay covered, you should Top Up at least $24 next time
  • $4 to repay the loan
  • $20 for your next plan renewal

How do I get Pack Assist?

You can opt-in to Pack Assist if you:

1. Have been an active Prepay customer and
2. Have previously made one successful Top Up.

If eligible, you can opt-in by texting ‘Assist’ to 233.

What happens to my Pack Assist loan when I next Top Up?

In the example above, we loaned you $4 for your $20 Monthly Prepay Plan to renew. When you next Top Up, that $4 will come out of your credit first.

Make sure you top up enough to cover your Pack Assist as well as any additional Prepay Plans or Add-ons.

Is Pack Assist available on Pay Monthly?

No. Pack Assist is only available on Prepay.

Do I have to turn on Pack Assist every time I need my Plan or Add-On to renew?

No. You only need to opt in to Pack Assist once, and then each time we will lend you up to $5 to renew your Plan if you’re that little bit short on credit.

How do I check if Pack Assist is on or turn it off?

Check if you’ve opted in to Pack Assist on the 2degrees App or through My 2degrees online.

App:

• Log in and select your mobile from the dropdown (if multiple).
• Scroll down to the links at the bottom and tap on ‘Pack Assist’.
• If you’re opted-in there will be an option that says ‘turn off Pack Assist’.

My 2degrees:

• Log in and go to the Mobile tab, then select your mobile from the dropdown (if multiple).
• Scroll down to ‘Manage this number’ the ‘Pack Assist’ toggle will be switched to ‘on’ if you’re opted in.

Or simply text ‘Check Assist’ to 233, and you’ll receive a text which will tell you whether you’re opted in or not.

To cancel it text ‘Stop Assist’ to 233, and you’ll receive a text confirming that we’ve opted you out of Pack Assist. This means we’ll no longer lend you money if you are ever short.

I have Pack Assist, so why has my Plan or Add-on not renewed?

Pack Assist will only work if the amount of credit that you need to renew your Plan is $5 or less. If you need more than $5, Pack Assist will not work.

For example, if you have $13 credit on your Prepay Account, but your $20 Monthly Prepay Plan is due to renew, Pack Assist will not renew this Plan for you because you need $7 to complete the renewal.