Business Mobile plans

Latest Phone Deals Terms and Conditions

Mobile Repayment Option (MRO) only available on the selected handsets when you sign up to an eligible Business Plan. Monthly Plan charges apply in addition to the mobile repayment price. Handset offers while stocks last. If you terminate or move from your eligible Plan during the MRO term, you will be required to immediately repay the outstanding balance on your phone. Plan and MRO conditions apply.

Trade In Terms

Trade In selected smart phones to purchase a new phone on Interest Free with eligible Plan only. When you trade in your phone at a 2degrees store, the value of your Traded in phone will be deducted from the Interest Free balance of your new phone purchase at sign up. If you Trade-in through 2degrees online, the value of your Traded in phone will be credited to your bank account once it is accepted by our Trade-in partner, Moorup. Trade-in value varies by phone make and model and must be in good working condition, with no screen cracks or other defects that go beyond normal wear & tear. One Trade In transaction per eligible Plan per qualifying campaign. Multiple phones may be Traded In to purchase a single new phone. After Trading In, your Interest Free balance must be $120 or more. No refunds or other account credits. Trade In value is non-transferable and cannot be exchanged for cash if it was deducted from the Interest Free balance. We reserve the right to amend or cancel this offer at any time. Trade In, Interest Free and Plan T&Cs apply.

• Business Broadband Promotion T&C's: See all promotional terms and conditions

Smart Fibre offer

Offer available for a limited time to new customers on a 24 month Smart Fibre 100, Smart Fibre 300, Smart Fibre 500 or Smart Fibre 900 Broadband Plan only. Joining credit repayable if end your plan early. Standard plan charge applies after 24 months.

Smart Hyperfibre offer

New customers only on a 24-month Smart Hyperfibre plan. Joining credit repayable. Early exit & modem S&H fees apply. T&Cs apply.

Credit applied on your Account following activation of your Broadband Plan. $15 rental modem shipping fee applies. Early exit fees apply if you end your plan within 24 months. Non-standard installation fees apply. Discount on plan charge only, exclusions apply including overage. Credit and plan discount is non-transferable or exchangeable and non-redeemable for cash.

Unlimited Calls and Texts to NZ Aussie:

Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.

Carryover Mins to NZ & Aussie and Carryover Data:

Calls to Norfolk Island and Australian Antarctic Territory are excluded.

Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Fair Use Policy applies.

Daily Aussie Roaming:

Business Roaming is available for all 2degrees customers on Business Plans. Use your NZ calls, texts and data at no extra cost^ in Aussie or $8 per day in selected destinations. Normal plan charges apply. Exclusions apply including International Chat Pack and international calls are subject to separate rates. In $8 per day destinations, the daily rate applies each day you use your phone, including to make or receive calls (including via voicemail), send texts or use data. A day is 00:00 to 23:59 NZ time. 300kbps max speeds apply in some destinations. Cruise ship and in-flight roaming are subject to different rates. Fair Use Policy and Business Roaming Terms and Conditions apply, see below for more information.

^$0 Daily Business Roaming is for kiwi based businesses which have staff who frequently travel to Australia for business. There are no limits on the number of business trips you may make to Australia or the aggregate number of days from those business trips. $0 Daily Business Roaming is not available if you have relocated to Australia. Excludes Norfolk Island and Australian Antarctic Territory.  

Click here to view our standard rates

• Business Broadband T&Cs: See full terms and conditions.
• Business Services T&Cs: See full terms and conditions.

2degrees Team Calling: You require a Microsoft Teams Licence in order to use 2degrees Teams Calling packs (Packs). Microsoft Teams Licence fees not included in prices for Packs. 2degrees does not provide MS Licencing as part of Packs. You are responsible for employing an IT Integrator or other service provider to set up this service to enable you to use Packs on devices (PC; Laptops; Phones etc.). 2degrees Team Calling Terms and Conditions and Service Delivery Agreement apply.

Business Broadband

• *Fair Use Policy applies. Standard NZ & Australian landline and mobile calls.
• Early termination charge applies to fixed term Plans.
• Additional charges may apply to non-standard installations and changes to Connection/Services.
• Stated speeds are based on theoretical maximums, and actual speeds will vary.
• See full terms and conditions.

• *Fair Use Policy applies. Unlimited calling includes direct dial calls made to standard NZ & Australian landlines and mobiles. Excludes premium and other chargeable calls.
• Early termination charges apply to fixed-term Plans including a $299 early exit fee, see  Business Broadband Plan Terms and Conditions.
• Connection, Modem and Delivery charges apply to open term Plans.
• Additional charges may apply to non-standard installations and changes to Connections/Services.
• Stated speeds are up to the stated amount and are based on theoretical maximums, actual speeds will vary.
• To get the best possible performance with 2degrees Ultra-fast Fibre, we recommend:
  • Using a 2degrees Modem
  • A high-spec laptop or PC cabled directly into your modem with an Ethernet cable, and ensure all your laptop or PC’s drivers are up to date, and nothing else is running on the internet connection at the same time.
  • The latest version of your browser.
  • Speeds can only be guaranteed when accessing the internet over a wired connection.
• Smart/Basic Phone Lines in power outage: Smart/Basic Phone Lines and power operated services running over your landline for any type of connection (eg cordless phones and medical and security alarms which don’t have batteries) won’t work in a power outage. This means you can’t call 111. If you don’t have a mobile phone and you’re at particular risk of calling 111, you could qualify as a Vulnerable Consumer. Click here for further details.

To see the full terms and conditions for our online shop, please visit www.2degrees.nz/terms/onlineshop.

To see our terms of use and privacy policy, please visit www.2degrees.nz/termsofuse.

Delivery:

Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. If the item is marked as delivered but somehow you have not received the item, please contact us as soon as possible on 0800 022 022 and we will do our best to lodge an investigation with courier post. Once the device has been delivered to your address, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.

Returns:

Faulty or incorrect items:
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind:
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
Manufacturer's warranty:
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.