We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Planned
Prebbleton,Selwyn District
08:00 AM 26/06/2024 to 10:00 PM 27/06/2024
Mobile

Mobile coverage may be degraded

Planned
Edgeware, Christchurch
07:00 AM 25/06/2024 to 10:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Glen Eden,Auckland
07:00 AM 25/06/2024 to 06:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Farm Cove,Auckland
08:00 AM 24/06/2024 to 05:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Mairangi Bay,Auckland
08:00 AM 25/06/2024 to 05:00 PM 27/06/2024
Mobile

Mobile coverage may be degraded

Under Repair
Kawakawa, Kerikeri, Northland
04:57 PM 20/06/2024
Mobile

Mobile coverage is degraded in the mentioned areas due to unplanned power outage in Northland


 

Planned
Aongatete, Bay of Plenty
07:00 AM 23/06/2024 to 08:00 PM 24/06/2024
Mobile

Mobile coverage may be degraded.

Planned
Ahuroa,Rodney District
08:00 AM 26/06/2024 to 06:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded.

Planned
Harrington Street,Tauranga
08:00 AM 25/06/2024 to 03:00 PM 25/06/2024
Mobile

Mobile coverage may be degraded

Planned
Waimauku,Rodney District
08:00 PM 25/06/2024 to 06:00 AM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Tawa, Wellington
07:00 AM 24/06/2024 to 10:00 PM 05/07/2024
Mobile

Mobile coverage may be degraded

Planned
Pacific Tower, Christchurch
08:00 AM 17/06/2024 to 05:00 PM 05/07/2024
Mobile

Mobile coverage may be degraded

Planned
Kaimai Lower
09:00 AM 26/06/2024 to 03:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Rangiwahia,North Island
08:00 AM 26/06/2024 to 06:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Queenstown Central
07:00 AM 22/06/2024 to 10:00 PM 23/06/2024
Mobile

Mobile coverage may be degraded

Planned
Waimana, Whakatane
07:00 AM 25/06/2024 to 08:00 PM 26/06/2024
Mobile

Mobile coverage may be degraded

Planned
Mt Smart Stadium, Auckland
10:00 AM 25/06/2024 to 05:30 PM 25/06/2024
Mobile

Mobile coverage may be degraded

Under Repair
SMS to Australian numbers
11:55 AM 09/05/2024
Mobile

Some 2degrees customers may be experiencing issues sending SMS to Australian numbers who are with Optus. Our mobile engineers are investigating this with assistance from the Optus team.

 

We apologise for the inconvenience, and thank you for your patience.