We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

Before calling, get an answer now with your 2degrees App.

Planned
Springlands, Blenheim
08:00 AM 07/08/2024 to 10:00 PM 08/08/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Newtown East,Wellington
07:00 AM 29/07/2024 to 05:00 PM 30/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orewa, Auckland
08:00 AM 30/07/2024 to 05:00 PM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Takapuna, Auckland
09:00 AM 22/07/2024 to 06:00 PM 23/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Kelson, Lower Hutt
08:00 AM 29/07/2024 to 06:00 PM 29/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Resolved
Whangarei District
12:45 AM 21/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Christchurch Airport
07:00 AM 18/07/2024 to 05:00 PM 18/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Greenhithe, Auckland
07:00 AM 30/07/2024 to 08:00 PM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Waimataitai, Timaru
08:00 AM 08/07/2024 to 05:00 PM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Glendene west, Waitakere
07:00 AM 28/07/2024 to 07:00 PM 29/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Mangawhai & Kaiwaka, Northland
12:00 AM 31/07/2024 to 06:00 AM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Otahuhu, Auckland
08:00 AM 31/07/2024 to 07:00 PM 01/08/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Whakatane Hospital
07:00 AM 18/07/2024 to 05:00 PM 18/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Napier Airport, Napier
12:00 AM 25/06/2024 to 08:00 PM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Titirangi, Waitakere
07:00 AM 30/07/2024 to 07:00 PM 31/07/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Red Beach, Auckland
08:00 AM 30/07/2024 to 05:00 PM 01/08/2024
Mobile and Wireless Broadband

Mobile coverage may be degraded

Resolved
2degrees Contact Centre
05:35 PM 19/07/2024 to 08:00 AM 20/07/2024
Mobile and Wireless Broadband

20th July @08:00. Our call centre is open today and are currently working through the backlog of requests and tickets from Friday evening. We kindly ask for your patience and request that you only call through if you need urgent assistance. Please utilise 'Your 2degrees' or the 2degrees mobile app if possible. Thank you for your understanding.

Under Repair
SMS to Australian numbers
11:55 AM 09/05/2024
Mobile

Some 2degrees customers may be experiencing issues sending SMS to Australian numbers who are with Optus. Our mobile engineers are investigating this with assistance from the Optus team.

 

We apologise for the inconvenience, and thank you for your patience.