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Terms and Conditions

Standard Terms and Conditions (PDF 344 KB)

Energy Terms and Conditions (PDF 289 KB)

Supplier Terms and Conditions (PDF 281 KB)

Service Schedules

Colocation Service Schedule (PDF 239 KB)

Cloud Services Service Schedule (PDF 296 KB)

Ethernet Service Schedule (PDF 112 KB)

Fees

Energy Schedule of Fees (PDF 119 KB)

Early Termination Fees (PDF 255 KB)

Service Level Agreement

Service Level Agreement (PDF 604 KB)

Vocus Energy

Switch Utilities Embedded Networks Price and Loss Schedule 2023-2024 (PDF 189 KB)

Switch Utilities Embedded Networks - Fault Management Process (PDF 108 KB)

Electricity: Low User Exemption Letter - Oct 2016 (PDF 1156 KB)

Retired

Terms and Conditions

Corporate and Government

Standard Terms and Conditions - Prior to 9 October 2023 (PDF 363 KB)

Vocus Standard Terms and Conditions - Prior to 9 October 2023 (PDF 403 KB)

Starlink Service Schedule - Prior to 11 October 2024 (PDF 277KB)

Vocus Energy

Switch Utilities Embedded Networks Price and Loss Schedule 2022-2023 (PDF 531 KB)

Switch Utilities Embedded Networks Price and Loss Schedule 2021-2022 (PDF 531 KB)

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