Product Description - Fibre Broadband
This summary only applies if you signed up or changed plans from 12th October. If you signed up prior, please click here.
Service Overview
Service Description
Broadband & optional home phone services
Availability
Broadband is not available everywhere. To see what services are available you can visit www.2degreesbroadband.co.nz. To see if this service is available, you can call us on 0800 022 202.
Service Charges
| Plan | Charge | Monthly Data Allowance |
| Fibre Starter | $70 per month | Unlimited* |
| Fibre 500 (Unlimited) | $101 per month | Unlimited* |
| Fibre 900 (Ultimate Unlimited) | $116 per month | Unlimited* |
| Hyperfibre 2 | $129 per month | Unlimited* |
| Hyperfibre 4 | $149 per month | Unlimited* |
The above charges may be subject to:
- a $5 monthly discount when you link your Broadband Plan to a 2degrees Pay Monthly Plan on the same account, so long as both the Pay Monthly and Broadband Plan remain active;
- a $10 monthly discount when you link your Broadband Plan to a 2degrees Pay Monthly Plan which on the same account, as long as both the Power and Wireless Plan remain active; and
- any promotional discounts that may apply.
Bundle discounts apply to standard monthly charges only. Terms and Conditions apply.
*Fair Use Policy applies
Prices are current as of 12th October August 2026 and are subject to change. To see current pricing please see our home broadband packages 2degrees Broadband.
Additional Data Charges
N/A
Set up charges
| Plan | Term | Fee Description |
| Fibre Starter Plan, Unlimited* & Ultimate Unlimited* Plan | Open and 12- month terms | Free standard connection. $199 modem + $15 modem delivery fee applies if using a 2degrees supplied modem; or bring your own modem. |
| Hyperfibre 2 and Hyperfibre 4 Plan |
A standard UFB installation is free. The installation process will involve a technician coming to your place to physically connect a fibre optic cable from the roadside to your premise.
We offer Home Phone Services:
Home Phone Plus service - $15/month. This is delivered over your broadband connection and includes voicemail, caller ID, call waiting, and unlimited* calls to NZ & Australian landlines). This service is not available to some ADSL users and Hyperfibre users.
Leased modem non-return charges
If you have leased a modem, you must return that modem to us when you terminate your plan and leave us. If you terminate and leave before the end of the term and do not return the modem to us you will be charged.
| Modem Model | If modem less than 12 months old | If modem is between 12 & 24 months old | If modem is between 24 & 48 months old | If modem is greater than 48 months old |
| Fritzbox 7490 | $0 | $0 | $0 | $0 |
| Fritzbox 7560 | $0 | $0 | $0 | $0 |
| Fritzbox 7530 | $0 | $0 | $0 | $0 |
| Fritzbox 7590 | $0 | $0 | $0 | $0 |
| Netgear Orbi RBR350 | $100 | $50 | $0 | $0 |
| TP-Link HB410 | $100 | $50 | $0 | $0 |
| Netgear Orbi RBR860 | $350 | $250 | $200 | $0 |
| TP Link HB810 | $350 | $250 | $200 | $0 |
When you leave us, we will provide you with instructions on returning the modem.
Average Monthly Pricing*
| Average Monthly Price* | Plan | Average Monthly Price |
| Fibre Starter | $52.50 | |
| Fibre 500 (Unlimited) | $75.75 | |
| Fibre 900 (Ultimate Unlimited) | $87 | |
| Hyperfibre 2 | $96.75 | |
| Hyperfibre 4 | $111.75 |
*The Average Monthly Price is the average monthly equivalent price, taking into account how much you would pay in total over the first 12 months, where that is higher than the advertised price. The amount you actually pay each month will depend on the options you choose and when they are charged. The Average Monthly Price is calculated based on regular plan fees, any mandatory charges and discounts that apply. The price is helpful for comparing plan prices. Postage and optional charges are excluded. The Average Monthly Price presumes you have selected BYO modem option and includes 50% off standard monthly charges for six months for new sign-ups offer click here.
Access type
Wired Broadband
Depending on the availability at your address we will offer you Fibre (or ADSL or VDSL, if applicable for $4 per month extra in addition to the standard monthly charge).
For more information about the different access types visit click here
See measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies click here
Other Information
Minimum Contract Period
Depending on the plan, you can choose from either an open term plan or fixed term plan (12 months).
Early Termination Charge
If you are on a fixed term Plan you will need to pay an early termination charge of up to $199 if you end your Plan early (unless expressly stated otherwise).
There is no early termination charge if you sign-up to an open term Plan.
The early termination charge payable by you for ending your Plan early will be determined in accordance with the below:
| Months left in fixed term | Early termination charge |
| 12 | $199 |
| 11 | $182.42 |
| 10 | $165.83 |
| 9 | $149.25 |
| 8 | $132.67 |
| 7 | $116.08 |
| 6 | $99.50 |
| 5 | $82.92 |
| 4 | $66.33 |
| 3 | $49.75 |
| 2 | $33.17 |
| 1 | $16.58 |
If you are eligible for 50% off for 6 months offer on fibre Plans offer, you will be required to repay the credit you received if you leave your 12-month fixed term early. The credit you are required to repay will depend on the Plan you signed up to:
| Plan | Fibre Starter | Unlimited Fibre | Ultimate Unlimited | Hyperfibre 2 | Hyperfibre 4 |
| Charge | $70 | $101 | $116 | $129 | $149 |
| 50% off amount | $35.00 | $50.50 | $58.00 | $64.50 | $74.50 |
| 12 | $35.00 | $50.50 | $58.00 | $64.50 | $74.50 |
| 11 | $70.00 | $101.00 | $116.00 | $129.00 | $149.00 |
| 10 | $105.00 | $151.50 | $174.00 | $193.50 | $223.50 |
| 9 | $140.00 | $202.00 | $232.00 | $258.00 | $298.00 |
| 8 | $175.00 | $252.50 | $290.00 | $322.50 | $372.50 |
| 7 | $210.00 | $303.00 | $348.00 | $387.00 | $447.00 |
| 6 | $175.00 | $252.50 | $290.00 | $322.50 | $372.50 |
| 5 | $140.00 | $202.00 | $232.00 | $258.00 | $298.00 |
| 4 | $105.00 | $151.50 | $174.00 | $193.50 | $223.50 |
| 3 | $70.00 | $101.00 | $116.00 | $129.00 | $149.00 |
| 2 | $35.00 | $50.50 | $58.00 | $64.50 | $74.50 |
| 1 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
Notice period (termination)
You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.
Traffic Management
2degrees reserves the right to manage traffic at peak times to improve the overall performance and experience of our Services among our customers. In particular, we reserve the right to prioritise specific types of traffic over other traffic at times of congestion (and for limited time periods) where we consider there will be significant customer interest in the specific type of traffic and these actions are necessary to ensure customers receive an acceptable Service.
Service Restrictions
N/A
Fair Use
Wireless Broadband (including Unlimited Plans), Rural Broadband Services and Home Phone Services are subject to the Fair Use Policy. Your use of the Services must be fair, reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Services. We will consider your usage to be excessive and unreasonable where it:
- materially exceeds the average and/or estimated use patterns over any day, week or month (or other period of time as determined by us); or
- causes us to incur additional costs or affects the performance of the 2degrees Network or affects another 2degrees’ customers’ use of or access to the Services,
Excessive Usage
Where we offer any Services such use is offered for your individual private and personal use and benefit only. In no case does any Service allow for activities aimed at making profit or reselling the Service or using the Service in an unfair or excessive way and any such use of the Services by you is a breach of this Agreement.
For the avoidance of doubt, fair use of our Services excludes activities such as auto-dialling, premium services, continuously call forwarding, tele-marketing, call centres or other activities that use our services for commercial gain and use of cellular trunking units (including SIM boxes and GSM gateways).
If in our reasonable opinion we consider your usage to be Excessive Usage (see Fair Use Policy for definition) we may immediately suspend, modify or restrict your use of the Services or withdraw in full or in part your access to the Services without notice to you and/or act in accordance with the Wire Broadband Traffic Management process set out above.
See our Fair Use Policy.
Effects on other services
Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as the Home Phone Plus service, alarms including medical alarms), may stop working unless you have battery backup in your home.
Complaints
Information about our customers complaints process is available here
Disputes
Information about our process for customer complaints is available here: 2degrees Broadband Feedback
2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.
All prices quoted are inclusive of GST.
This is a summary only. You can find the full legal terms and conditions for Fixed Broadband here
