Credit Reporting Policy

Who does this Policy apply to?

This Credit Reporting Policy is meant for anyone who applies for, or is receiving, a 2degrees (or a related party’s) product or service that involves us providing you or your business with credit. Some common examples include where you buy a handset on our interest – free option or sign up to a Pay Monthly mobile plan.

What credit information do we collect?

Credit information (to the extent it includes personal information) mostly relates to your past interactions with other organisations that provide credit, for example banks or other financial institutions, or any organisation that may provide credit in connection with their products or services. It may also include certain creditworthiness information.

Credit information that we collect includes:

• identification information;
• information about your living arrangements (for example, do you own or rent the property you are living in and how long have you been living at the property);
• your credit scores or assessments of your creditworthiness;
• details about information requests made about you to credit reporting bodies;
• current and historical details about your credit applications and credit arrangements; 
• current and historical details about your employment, financial and income details;
• information about payments made on time, late or missed;
• default listings and serious credit infringements, and information about payments or subsequent arrangements in relation to either of these things; and
• publicly available information about you, your bankruptcy history and credit-related court judgments against you.

We may collect credit information directly from you or from credit reporting bodies for credit-related purposes (see below).

How do we use your credit information?

We may use or disclose your credit information for a number of purposes, including:

• processing credit-related applications and managing credit that we provide;
• helping you avoid defaulting on credit arrangements;
• collecting amounts you may owe us in relation to such credit arrangements and dealing with serious credit infringements;
• participating in the credit reporting system;
• dealing with complaints or regulatory matters relating to credit or credit reporting;
• developing our own credit assessment and creditworthiness rating system;
• identifying or assessing any payment assistance support; 
• when required or permitted by law; and
• other purposes detailed in our Privacy Policy, except in relation to information we collect from credit reporting bodies, which we will only use and disclose as we’ve described above.

Who do we share your credit information with?

When you apply for specific products or services, or deal with us in some other way that involves specific products and services, we may share information about you with credit reporting bodies.  This information will include information stated above and will be collected from you as part of our credit checking and assessment process. While responding to these questions is optional, providing this information assists us in determining whether or not you are eligible for a product or service that involves provision of credit. If you do not wish to respond to these questions, or do not provide complete and accurate responses, we may not be able to provide you with the relevant product or service. 

We currently work with two credit reporting bodies, stated below. These organisations may include your credit information in reports they share with other credit providers who help them assess your creditworthiness.

Every credit reporting body is required by law to have a policy which explains how they manage your personal information (including any personal information they receive from us). You are entitled to seek access or correct of any personal information held by one of our credit reporting bodies in accordance with each of their privacy policies. You can view the privacy policy for each of the credit reporting bodies we deal with below:

• Centrix’s Privacy Policy
• Equifax’s Privacy Policy

Please note – if unable to access privacy policy, please access directly from their website.

How do I request a copy of my information?

We keep a copy of the information that we collect from you. You may request access to and correction of the personal information we hold about you by emailing privacyrequests@2degrees.nz.