Understanding your Wireless Broadband bill

You should refer to this page if you signed up to a Wireless Broadband connection with us after February 2022 or are a business broadband customer without a Static IP.

If you signed up for Wireless Broadband before February 2022 or are a business broadband customer with a Static IP, here’s where you can get billing help with your Wireless Broadband.

Understanding your first and second Wireless Broadband bill

Wireless Broadband is charged a month in advance. If you’re new to 2degrees, or you’ve changed plans, the first bill of your new plan will be higher than usual. You’ll see a charge for the month you join and any applicable modem or delivery charges. You’ll also see another charge that covers the cost for the following month of broadband services.

From your second bill, you’ll revert to your usual monthly broadband plan charge.

For example:

Let’s say George signs up for Wireless Broadband on December 11 and activates his broadband connection on December 14.

George’s billing start date is December 17, which means he’ll receive a bill on the 17th of each month and payment is due seven working days after he receives it.

George’s first bill will include a charge for 13-16 December and a charge for the upcoming month (December 17 – January 16).

George’s second bill will include a charge for the upcoming month (January 17 – February 16).

What are my payment options for Wireless Broadband?

There are a number of ways you can pay your bill. You can set up an automatic payment with either a credit card, debit card or Direct Debit Authority when you sign up. This payment method will be charged each month, on your billing due date.

You can also log into your 2degrees account and choose to make a manual payment with a valid credit or debit card. There is a 1% card payment fee that applies to credit card and debit card transactions.

You can also make a manual payment via internet banking; your bill will explain what is required to do this.

If you have any questions about your bill or want to query any charges please call our Customer Care team on 0800 022 022 and select option 9.

How to read your Wireless Broadband bill

We aim to make our bills easy to read. But, if you’re having trouble, here's a quick explanation on how to understand your Wireless Broadband bill

You can also sign up or login to My 2degrees to manage your bill and account online.

If you have any questions about your bill, please call our Customer Care team on 0800 022 011 and select option 1.

We can also get you sorted if you need help with any charges from your Pay Monthly mobile connection with us.