Things you need to know about Trade in

When you trade-in your old device, we’ll give you some extra cash in your back pocket! How you get your cash will depend on how you trade-in and the amount you receive will be based on the condition, type and model of your device.

If you’re at a 2degrees retail store, purchasing a new device on Interest Free and trading-in, we’ll sort it for you on the spot and knock some cash off the price of your new one.

If you purchase a new device online, via telesales, or via one of our partner stores, and trade-in, you’ll get your Trade In value paid directly to your New Zealand bank account.

Moorup are an Australian company specialising in turning pre-loved electronics back to being reusable. They have one of the largest mobile buy-back programs over the ditch.

When you trade-in online, Moorup will do the heavy lifting once you start your Trade In journey as you’ll be directed to a co-branded website, powered by Moorup, where you’ll complete your Trade In. Moorup will take the reins from then on.

Whilst we’re in it together, Moorup operate independently from 2degrees and as the driving force behind the process, they will be the first point of contact once you start your Trade In.

If your phone or tablet is still functional and the screen is reasonably free from damage, your device will be considered to be 'in good working order'. However, there are a few additional conditions your device must also meet before it can be traded-in.

1. Is your device still functional?

• Your device must power on and off
• No parts should be missing (eg. Power and volume buttons, camera, SIM tray, etc.)

2. Is the glass/screen free from damage?

• There should be no cracks, chips, missing glass or smashes in your screen, or in the glass on the back of your device (if applicable)
• No dead pixels and/or LCD bleed
• You can also visit any 2degrees store to check if you’re unsure.

3. Before sending us your old device make sure:

• Any activation locks must be removed so the device is accessible
• You own the device, and it must not be blocklisted

Please note that light scratches on the screen/glass are not considered damage and so a device with light scratching should still be eligible to Trade-In.

iPhone:

• Go to Settings > General > About
• Look for model name and capacity (shown in GB)

Android:

• Go to Settings > About (or system)
• Look for device name
• Go back to Settings > Device Care (or storage)
• Look for storage (shown in GB)

Here’s what you need to do before sending your device for Trade In:

• Back up your contacts and anything important files you don’t want to lose, including photos, videos, notes, calendar dates and messages.
• Factory reset your device to clear any of the contents, once the above has been completed
• Remove your SIM and any memory cards from the device. Any SIM or memory cards found in returned devices are destroyed to keep your information secure.
• If you have an Apple device, it’s important that you switch off Find My iPhone and log out of your iCloud account
• If your device is received with an active iCloud, the trade-in will not be completed and your device will be returned to you.
• If you have an Android device, make sure you’ve disabled any security lock settings. These settings can remotely lock your device to protect your personal information if you lose it. It’s important you remove your Google Account from your device.
• If your device is received with an active Google Account, the trade in will not be completed and your device will be returned to you.
• If you have any wearables its handy to unpair it from your old device. This makes it easier to attach your watch to your new device.

Yes, you can trade-in multiple devices! As long as they meet the eligibility criteria for trading-in.

The Trade In amounts cannot exceed the cost of the device purchased and, importantly, there must be a minimum repayment of $10 per month on your new device.

If you’re buying a new device in-store, your Trade In will be done at the same time.

If you buy your device online, via telesales, or at via one of our partner stores, you have 15 days from the date you receive your device to trade-in. The value you will receive may change so it’s better to trade-in as soon as you can. Once you submit your Trade In, we will honour that price.

If you purchase your new device from a 2degrees retail store and trade-in whilst you’re in store, about we’ll do this for you on the spot.

If you trade-in online, this should take around 7 working days from when you submit and send your device for Trade In.

We’re saying ‘no’ to devices ending up in landfill and ‘yes’ to giving them a new lease of life. Devices that are traded-in will either be refurbished and resold to people that need them, or the parts will be re-used. So that’s less e-waste in the ground, and more love for the planet.