Your Business mobile bill explained

Understanding your first Business bill

You'll get your first bill within a month of joining us. It'll look a little different to future bills, and will be pro-rated, meaning it'll only cover the part of the month you've been signed up for. so you'll only be charged for a portion of your Team's included Plan minutes and texts.

If you or anyone on your Team have an interest-free phone as part of the plan, you'll be charged the first full repayment on your first bill.

The next billing period will start as soon as you receive your first bill. From that point, your Team will get their full quota of minutes, texts and data, which you’ll then be charged for in the second bill.

Reading your Business mobile bill

We’ve tried to make our bill super simple, but if you need some help, here’s a short guide explaining how to read your Business bill. For tax purposes, it’s called a tax invoice – but we’ll refer to it as the bill.

If you’re with us on a Corporate account, please visit our Corporate bills page.

When do I need to pay my Business mobile bill?

Your bill payment is due on 20th of the month following the email.

Your payment due date is shown on your bill as well as on the Account Holder’s dashboard in Your 2degrees.

If your bill is less than $5, you don’t need to make a payment. We’ll just pop it on the following month’s bill for you.

How do I pay my business mobile bill?

Here are all the different ways you can pay your bill. The easiest way to make sure that your bill is paid each month is to set up a direct debit

Why have I been charged a late payment fee?

The cost for us to chase overdue bills can be significant. To help recover these costs, if you’ve missed paying your bill, a late payment fee of $9.95 (incl. GST) will be added to your next bill. The easiest way to avoid these fees is to set up a Direct Debit or Credit/Debit Card Authority, which means your bill will be paid automatically every month.

Need help? Have questions?

If you still have questions about your bill, call our Business Customer Care Team on 0800 022 249 and they will help you out. Remember only the Account Holder will have authority to access details about the bill.

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