Mobile help
Billing & payment
How to top up your Prepay mobile account
IOU Talk & Text, Data and Combo Packs for Prepay plans
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
Autopay is the simplest way to pay for your Prepay plan & Add-ons
With the Data Clock app installed, you can purchase timed pockets of data
Send a friend Prepay credit with 2degrees (Me2U)
Pay for your Google Play transactions via your Pay Monthly account
How to make regular or one-off payments by online banking or with a direct debit or credit card
How to set up Auto Top Up for Prepay
Calling features
Just in case, text SAFE (7233)
Phones compatible with HD Voice Calling & WiFi Calling
Everything you need to know about WiFi Calling
Find out about High Definition Mobile Calling (aka HD Calling or VoLTE)
Voicemail on your mobile: call 202
Calling & texting costs
Help finding mobile calling and text rates
Device guides
Use your iPad on 2degrees
Connect your new phone to 2degrees data services
Resolve problems with receiving or sending texts or making calls
Getting started
Use your iPad on 2degrees
Buying a phone with an interest-free repayment plan
How do I keep my number from another mobile company or choose a new 022 number?
Connect your new phone to 2degrees data services
All you need to know about SIM cards
Manage account
Change or update your account details
Adding a mobile number to your 2degrees account
Manage reminder or marketing notifications from 2degrees
Help using Your 2degrees – our online portal
Manage data
Understand & manage your data
What is Family Share?
Share your mobile data allowance with up to 5 others
A quick guide to 3G, 4G, LTE & beyond
Plans
Never miss a call with Landline on your Mobile
How to buy & manage 2degrees packs and Add-ons
Help signing up to Pay Monthly
What’s the pack code for my Add-on?
How to get the most out of your new Prepay plan
Manage your Prepay balance & payments
Help with your Pay Monthly plan
Roaming
How to manage your data usage while roaming
Roaming help for Prepay & Pay Monthly customers
Security
Protect your phone & personal information stored on it
In an emergency, dial 111
Just in case, text SAFE (7233)
Using mobile phones while driving: what’s legal and what’s not?
Information on Emergency Mobile Alerts
How to deal with suspicious spam calls or texts
What to do if your phone is lost or stolen
What to do if you’re being bullied
Safety and security on the internet
Sharing
What is Family Share?
Share your mobile data allowance with up to 5 others
Pool plan for Pay Monthly
Troubleshooting
Resolve problems with receiving or sending texts or making calls
Unlock your locked 2degrees phone
PUK Codes are security keys for your SIM
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Contact us

Find out more about our products or chat to a member of our 100% Kiwi call centre.
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Find a store

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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the Mobile and Broadband network.