Mobile help
Billing & payment
How to make regular or one-off payments by online banking or with a direct debit or credit card
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
Autopay is the simplest way to pay for your Prepay plan & Add-ons
How to top up your Prepay mobile account
How to set up Auto Top Up for Prepay
Pay for your Google Play transactions via your Pay Monthly account
With the Data Clock app installed, you can purchase timed pockets of data
Prepay Plan Changes 2024
IOU Daily and Weekly Combo packs for Prepay plans, chocka with data, texts and calls
Send a friend Prepay credit with 2degrees (Me2U)
Calling features
Phones Compatible with VoLTE & WiFi Calling
Everything you need to know about WiFi Calling
Voicemail on your mobile: call 202
Mobile settings
Just in case, text SAFE (7233)
Calling & texting costs
Calling and texting overseas
What you need to know about Premium text services
Multimedia Messages (MMS)
Device guides
Can I recycle old devices and modems?
Mobile settings
Use your iPad on 2degrees
Connect your new phone to 2degrees data services
Resolve problems with receiving or sending texts or making calls
Getting started
How do I keep my number from another mobile company or choose a new 022 number?
Help with eSIMs
All you need to know about SIM cards
Mobile settings
About our network improvement measures
Use your iPad on 2degrees
Buying a phone with an interest-free repayment plan
Connect your new phone to 2degrees data services
Manage account
Change or update your account details
Help using My 2degrees – our online portal
Manage reminder or marketing notifications from 2degrees
Adding a mobile number to your 2degrees account
Managing the mobile account of a deceased person
Manage data
Understand & manage your data
A quick guide to 3G, 4G, 5G & beyond
Share your mobile data allowance with up to 5 others
Plans
How to buy & manage 2degrees packs and Add-ons
How to get the most out of your new Prepay plan
Getting started with 2degrees Pay Monthly 
Help with your Pay Monthly plan
What’s the pack code for my Add-on?
Manage your Prepay balance & payments
Help signing up to Pay Monthly
Help with JB Hi-Fi 2degrees Mobile Plans
Network Guarantee
Never miss a call with Landline on your Mobile
Roaming
How to manage your data usage while roaming
Roaming help for Prepay & Pay Monthly customers
Which roaming networks provide 2degrees’ roaming services overseas?
How Business Roaming works
Security
In an emergency, dial 111
How to deal with suspicious spam calls or texts
What to do if your phone is lost or stolen
Just in case, text SAFE (7233)
Protect your phone & personal information stored on it
Using mobile phones while driving: what’s legal and what’s not?
Information on Emergency Mobile Alerts
What to do if you’re being bullied
Safety and security on the internet
Sharing
Things to know about Group plans for Pay Monthly
Share your mobile data allowance with up to 5 others
Troubleshooting
Things to know about our 3G shutdown
PUK Codes are security keys for your SIM
Mobile settings
Unlock your locked 2degrees phone
Resolve problems with receiving or sending texts or making calls
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Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.