Mobile help
Billing & payment
How to make regular or one-off payments by online banking or with a direct debit or credit card
How to set up Auto Top Up for Prepay
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
How to top up your Prepay mobile account
With the Data Clock app installed, you can purchase timed pockets of data
Autopay is the simplest way to pay for your Prepay plan & Add-ons
IOU Talk & Text, Data and Combo Packs for Prepay plans
Pay for your Google Play transactions via your Pay Monthly account
Send a friend Prepay credit with 2degrees (Me2U)
Calling features
Phones Compatible with VoLTE & WiFi Calling
Everything you need to know about WiFi Calling
Make voice calls from your mobile in high definition with VoLTE
Voicemail on your mobile: call 202
Just in case, text SAFE (7233)
Calling & texting costs
What you need to know about Premium text services
Help finding mobile calling and text rates
Device guides
Use your iPad on 2degrees
Connect your new phone to 2degrees data services
Resolve problems with receiving or sending texts or making calls
Getting started
How to set up and manage your Sky Sport Now connection
How do I keep my number from another mobile company or choose a new 022 number?
Use your iPad on 2degrees
All you need to know about SIM cards
Connect your new phone to 2degrees data services
Buying a phone with an interest-free repayment plan
Manage account
Help using Your 2degrees – our online portal
Manage reminder or marketing notifications from 2degrees
Adding a mobile number to your 2degrees account
Change or update your account details
Manage data
Share your mobile data allowance with up to 5 others
A quick guide to 3G, 4G, LTE & beyond
What is Family Share?
Understand & manage your data
Plans
How to buy & manage 2degrees packs and Add-ons
Network Guarantee
What’s the pack code for my Add-on?
Never miss a call with Landline on your Mobile
Help signing up to Pay Monthly
How to get the most out of your new Prepay plan
Manage your Prepay balance & payments
Help with your Pay Monthly plan
Roaming
Which roaming networks provide 2degrees’ roaming services overseas?
How to manage your data usage while roaming
Roaming help for Prepay & Pay Monthly customers
Security
What to do if your phone is lost or stolen
Protect your phone & personal information stored on it
How to deal with suspicious spam calls or texts
In an emergency, dial 111
Using mobile phones while driving: what’s legal and what’s not?
Information on Emergency Mobile Alerts
Just in case, text SAFE (7233)
What to do if you’re being bullied
Safety and security on the internet
Sharing
Share your mobile data allowance with up to 5 others
Group plan for Pay Monthly
What is Family Share?
Troubleshooting
Unlock your locked 2degrees phone
PUK Codes are security keys for your SIM
Resolve problems with receiving or sending texts or making calls
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Contact us

Find out more about our products or chat to a member of our 100% Kiwi call centre.
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Find a store

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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.