Understand & manage your data

What is mobile data?

Mobile data allows your phone or iPad/tablet to access the internet even when you’re not connected to WiFi. It gives you an internet connection anywhere where your phone connects to the 2degrees mobile network. We measure your mobile data usage in megabytes (MB) and gigabytes (GB). There are 1024 MB in 1 GB of data.

If you have a 2degrees SIM in your phone or tablet, be sure to turn on Mobile Data on your device so that you can access the internet, your emails and any apps that you may need when you’re away from WiFi.

New to your phone and/or 2degrees? No problemo, check our Mobile Settings guidelines to access data on our network.

If you’re often on the go and want to access mobile data on your WiFi-only laptop or tablet, then you can use the WiFi Hotspot function on your phone.

How does Carryover data work?

If you’re not on a Prepay or Pay Monthly plan with unlimited data, you’re probably on a plan with NZ Carryover data. We figure that if you pay for the data it’s yours for up to a year. It’s only fair. What this means for you is that any unused data in any month will be carried over to the following month as long as you keep your plan active. You’ve got 12 months to use it, so anything left over won’t go to waste.

Carryover data from a previous month is used before your new monthly allocation of plan data. You can see your remaining balances at any time, just log in to Your 2degrees, or check it out in the app.

If I’ve run out of my included data and my Carryover data, what will it cost me?

If you’re on a current Pay Monthly mobile plan or have used Data Clock, we’ll warn you before your data gets low and stop you in your tracks before you incur any additional casual data use costs. Nice.

If you’re on Prepay and run out of data but still have credit, you’ll be charged for data at a rate of $0.50c per MB.

For the best value, if you’re out of data, you should add one of our awesome Prepay or Pay Monthly Data Add-ons, which won’t break the bank.

How do I buy a 2degrees Data Add-on?

All our plans come with either unlimited or Carryover data, but if you have the megabyte munchies, check out our full range of Data Add-ons for Prepay, Pay Monthly and Business. They’re easy to get your hands on and give you the best bang for your buck when it comes to mobile data.

To buy your Add-on simply log in to Your 2degrees, or text buy and the name of the Add-on you want to 233. If you’re texting, you can find the list of Add-on codes here

How do I check my data balance?

Either log in to Your 2degrees online, or check it out in our snazzy app.

What’s this Data Clock you keep mentioning?

We’re glad you asked! Our Data Clock app lets you buy Unlimited* mobile data in affordable bursts, giving you the freedom to use data whenever you need without chewing through your mobile plan data. Buy as little as 15 minutes for 40c to sort a ride home, or as much as 12 hours for $4 to binge watch your favourite show. Read more about it and download the Data Clock app here.

*Fair use Policy applies. Data Clock max speeds reduced to 1Mbps after 40GB/month & hotspotting speeds may be reduced further during periods of network congestion. T&Cs apply.

How do I monitor my data usage?

You can regularly keep track of your data usage in your 2degrees App or by logging in to Your 2degrees and clicking on Your Usage. To keep a record, click Filter by Data and then download your transactions to export to Excel.

What uses mobile data on my phone?

Everything you send to (upload) or receive from (download) the internet will require some amount of data. Apps are the main culprit, but you also use data when you browse or search using your internet browser, send or receive an email, post to Instagram, chat on WhatsApp or sync to the cloud.

Data usage is unique to each person. Your usage depends on which device you use and how much time you spend online. Check the handy table below for an idea of the average data each of your favourite online activities could use when connected to our 4G network.

On average, how much data does each activity on my mobile use?

Remember, the way you use your mobile data is as unique as you are, but here’s some information you can use as a guide.

These estimates are based on average device consumption using a 4G network. Data usage will vary depending on a number of factors including, but not limited to, device used, network connection (4G or 3G), device settings and applications on the device. If you’re using 3G, the data usage will be less than the below table.

 

Activity Time     Other
  15 mins 30 mins One hour  
Browsing 10MB 20MB 40MB  
Social Media 10MB 30MB 40MB  
Video Streaming (ie. YouTube) 120MB 240MB 480MB  
Music Streaming 30MB 60MB 120MB  
Skype (Video Chat) 55MB 110MB 220MB  
Google Maps 18MB 36MB 72MB  
Email (without attachments)        2MB per 40 emails

This data usage guide is based on average usage values as an example only and should not be taken as a real indication of cost or usage. Source: New Zealand Telecommunications Forum Inc. International Mobile Roaming Guide – June 2018

How can I reduce my data usage?

Manage your apps

When downloading new apps, it's important to check the following details to understand how the app works:

  • The size of the download
  • The app description
  • The permissions the app requires and that you allow

If you give the app permission to access data at any time, it may do so without you even opening it.

Have a look at which apps you have and delete any that you don’t need or use. These apps may be using data in the background. You can also download apps that help you manage and monitor your data usage.

Get to know what your phone can do

Keep an eye out for notifications that tell you data is being used on your device. Most devices have a function in the Settings menu to display how much mobile data you’ve used in the last month as well as how much data different applications have used.

Read your phone’s instruction manual and adjust your data settings to better manage your data usage.

Connect to WiFi

When you're connected to a WiFi network, your phone uses that connection to download or upload info – instead of using mobile data. If the WiFi connection drops, your phone or device may default back to using mobile data.

Your phone probably has a setting to only download updates when connected to WiFi. Turn this on to avoid automatic updating when you only have a data connection.

You may also want to check out our WiFi Calling service.

Spend some time planning before you travel internationally

When you’re travelling overseas it’s important to keep track of your data usage, so you don’t arrive home to a hefty bill. If you want to use your phone abroad, you should check if the country you’re travelling to is included in one of our International Roaming Packs.

If you don’t have a roaming pack, we recommend you turn your mobile data off on your phone when you’re overseas and connect to local WiFi to use the internet. Different countries have different roaming rates, so it’s important you understand the potential costs before using your phone overseas.

If you’re on a Business or Pay Monthly plan, it’s also worthwhile setting up a Spend Control before you go to keep an eye on your spend. Set your limit and we’ll let you know when you’re getting close to hitting it.

Business customers, please see our Spend Control for Business and Business Roaming pages.

Things you need to know about data usage

  • Please keep in mind that connecting to a faster mobile network may use more data than connecting to a slower one. For example, a device may use more data on a 4G network than a 3G network, especially for things like high definition video and web browsing. Read our handy guide to the difference between 4G and 3G and other types of network connections.
  • Your usage may change while travelling. For example, you may spend longer looking at maps and tourist information websites, but less time streaming bandwidth hungry videos.
  • There are steps that you can take to reduce your data usage when roaming. These include: accessing a local WiFi network to avoid using mobile data, turning off mobile data capability when it is not being used, avoid streaming movies and music and turn on data saving settings in applications where they are available.
  • Usage will vary depending on a number of factors including, but not limited to, the model of device, the device settings, network used and application settings
  • There are 1024kb (kilobytes) in 1MB (megabyte), and 1024MB in 1GB (gigabyte).

‘After 40GB/m reduced Max Speed’ explained

You’ll see the phrase in relation to reduced speeds on our mobile plan that come with 40GB/m of full-speed data (per person if on a Pool Plan) then unlimited at max speed of 1Mbps.  

Read on to see what this means and how can you expect your mobile experience to change if your speeds are reduced to a max speed of 1Mbps for the remainder of that month.

What's is Mbps?

Megabit per second (Mbps) relates to the speed of a data connection, in this case your 4G mobile connection. We talk about speeds being reduced to a max speed of 1Mbps on applicable plans if you use over 40GB of mobile data in one month. This means the max speed you’ll receive on your mobile on this plan after 40GB is 1Mbps until your next bill date then its full speed again. Of course, actual speeds will vary depending factors including your location, phone and network coverage and congestion.

Why are speeds reduced?

We’re a team of over 1 million 2degrees-ers, and we need to make sure everyone using our mobile network gets a great experience. By reducing the max speeds on our highest users, we can ensure that everyone has room to surf, scroll and chat when they need to the most. You’ll return to full speed when your plan renews on your next bill date.

In a nutshell, what will change?

You can mostly use data on your phone the same as before with 1Mbps max speeds, including listening to music, browsing online, Zooming with your mates, streaming, downloading and watching movies, but the image quality will be impacted (particularly if you’re casting to a big screen).

1Mbps is not suitable for HD video (as there may be buffering or interruptions), some high-speed games and applications, multiple applications, high resolution images and loading large files may take more time.

Using my mobile with 1Mbps max speeds

Just what exactly can you expect with 1Mbps mobile max speeds? We’ve laid it down below.

 

Using your phone to… What’s the experience like at 1Mbps max speed?
Send an email Go for it – no problems here
Check the news online Get in there – no trouble with this
Rock out to Spotify Get the party started – no drama here
Make a Skype call Chat away! Nothing stopping you
Download an app You can, but it’ll be a little slower than normal
Upload a pic to the ‘Gram Do it for the ‘Gram! It may take a little longer though
Stream a show on Prime Video Watching in SD should be a breeze, but HD is not recommended
Watch a YouTube live stream SD live streaming should be fine, but HD may buffer and freeze
Level up on Fortnight High-speed games are not suitable but less intensive games are OK
Load a huge file This may take some time

 

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