How to get the most out of your new Prepay plan

I want to join 2degrees on a Prepay plan, what do I do?

Welcome to the family! Here's a few handy tips to help get things up and running.

Before you start, if you're joining us from another network and want to keep your number, you can easily bring your number with you to 2degrees.

1. Get your SIM card and the right mobile

You'll need a 2degrees SIM and a suitable mobile phone. If you want to buy a new phone from 2degrees, we've got you. Use our store locator to find your nearest shop or pick up a phone from our online shop.

2. Pop in the SIM card

Carefully take the SIM out of the plastic card and pop it in your device. SIM cards can sometimes be a bit fiddly, so check your device's manual if you get stuck.

3. Activate your account by calling 200

Call 200 free from your mobile and follow the prompts, you'll be all set to make calls in no time. You'll be asked to set a personal PIN and set up Voicemail.

If your mobile isn't behaving as it should, it's possible the settings aren't quite right. Don't panic, you should find everything you need to set up your new phone to the 2degrees network here.

4. Check your balance

The easiest way to keep on top of your data, texts and calls is to download our app. We've built some snazzy usage graphs so it's easy to keep track of your calls and costs.

5. Top Up

You can Top Up online, with POLi, over the phone, at the dairy or supermarket and using our 2degrees app. Or, to make it even easier, you can set up Auto Top Up.

If you have a Prepay Monthly or 14 Day Plan, you can renew it straight from your credit or debit card each month. Check out how with Autopay.

6. Download our App

Manage your mobile with a tap and a scroll with the 2degrees Mobile App. Available for Android and iOS, it's the easiest way to keep tabs on your Prepay life. Top up, check your balances, grab an Add-on and more, all from the palm of your hand.

Download our App today.

App Store

 

Google Play Store

 

7. Check out Data Clock

Use data your way with 2degrees Data Clock. Our Data Clock app lets you buy data in affordable bursts whenever you need it, without chewing through your plan data. Grab as little as 15 minutes for 40 cents for your bus ride home, or as much as 24 hours for $6 so you can binge watch your favourite show.

Download Data Clock today.

App Store

 

Google Play Store

 

What's the difference between a Monthly Prepay plan and a Pay Monthly plan?

If you're unsure what's the difference between a Monthly Prepay plan and a Pay Monthly plan, simply remember that with Prepay, you top up your account before you can use services like data, calls and texts. With Pay Monthly, you pay for the services you have used at the end of each month.

I have more questions about how to manage my Prepay balance and payments.

No problemo, amigo. We've got the answers to the most frequently asked questions about managing your Prepay plan right here. It includes info on IOU packs and sending someone else Prepay credit.

Our Customer Care team are located right here in beautiful New Zealand, and they're available to help you out from 8am–10pm. If you haven't found what you're looking for in this help section of the website, then call us on 0800 022 022.

Things to know about Prepay

  • You must top up by a minimum of $10 every 365 days in order to keep your Prepay account active. If you don't top up in that time, then any unused balance on your Prepay account will be forfeited and your SIM card will expire
  • All calls are charged by the minute, with part minutes rounded up to the next whole minute
  • Prepay works best when you use Add-ons, like talking for just 10c a minute to New Zealand and Aussie with our Carryover Chat 200 Pack
  • If you have a calling Add-on, calls will use the minutes included with the Add-on first. If you don't have an Add-on, charges are deducted from your Prepay credit balance
  • Our monthly Prepay plans auto renew on the same date each month
  • Our 14-day Prepay plans auto renew every 14 days. Keep in mind that most of our Add-ons renew every month
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