About our contact centre
You may refer to them as our contact centre staff, but we call them our Customer Care legends. Whether it's topping up your Prepay phone, getting your family on a Pay Monthly pool plan or needing a bit of help connecting to WiFi - our Customer Care Team handle all your calls.
Where is the 2degrees contact centre based?
We're proud to say that anyone you speak with in our Customer Care team is located right here in Aotearoa, New Zealand. That's right, we don't believe in outsourcing to overseas call centres, and are proud of our personal and local service. How many of the other mobile and broadband providers can say the same? Not many, if any.
When is your contact centre open?
The easiest way to reach us is via email. You can find our contact from here, just fill in your details and we'll be back in touch soon as.
Alternatively, if you can't find the answer give us a call. We're here to help from 8am to 10pm, seven days a week.
From your 2degrees mobile: 200
From within New Zealand: 0800 022 022
From overseas +64 22 200 2000
Customer Care hours: 8am-10pm, 7 days
If you're calling about a technical issue with your 2degrees mobile or landline service, please call from a different phone so that we can troubleshoot with you.
For sales queries, contact our sales team: 0800 022 055
How do I give feedback?
Whether you're giving us a thumbs up or a thumbs down, we want to hear about it. Find out how to give us feedback here.
Does 2degrees have a business call centre?
If you have your own phone or home broadband with us and would like to get your business connected with 2degrees, we have dedicated Business sales consultants located throughout New Zealand ready to help. Contact the team on 0800 022 002.