5G Business Wireless Broadband Price Change 2023
In this article
Why is my business wireless broadband price changing?
We have reviewed our prices overall and are making this change so we can keep on delivering the great services that keep your business connected.
Does the price increase apply to all broadband plans?
The $3.48 excl GST per month increase only applies to our current Unlimited 5G Business Wireless Broadband plan.
Who does the price change apply to?
The price change applies to all new customers signing up for Wireless Broadband from 22 February 2023.
For existing customers who are on a fixed-term contract on a 5G Business Wireless Broadband plan, your price won’t change straight away. Instead, we will apply a credit to your bill every month until the end of your contract to cover the price increase.
Can I change to another broadband plan?
Yes, you can change to another broadband plan if it is available at your address. Check out our broadband plans to see what is available at your place.
How do I change to another broadband plan?
If you want to change to another broadband plan, call us on 0800 022 249 and press ‘9’ for broadband.
Can I cancel my plan?
We’d be sorry to see you go but yes, you cancel your plan within 30 days of being notified about the price change without incurring early exit fees. You can do so by giving us a call on 0800 022 249. If your modem is a free modem rental, you’ll still need to return it to us, or charges may apply.
Do I need to make any changes to my automatic bill payment?
If we’ve set up the automatic payment for you via either Direct Debit or Credit Card payment, there’s nothing you need to do. When the time comes, we’ll automatically deduct the correct amount.
If you’ve set up an automatic payment directly from your bank account, you’ll need to update the payment amount as we can’t do this on your behalf.
