Pay Monthly Plan Changes September 2026

What's changing and when?

We’re making changes to some of our Pay Monthly plans from 16 November 2026.

Depending on your current plan, this may include changes to your monthly price, minutes and data allowances.

The updated price will be reflected on your next bill after 16 November 2026.

If you're on a plan that is getting more minutes and data, you'll will get a taster of the updated plan ahead of time. It will kick in on your next bill after 28 September 2026.

Why is my plan changing?

Here at 2degrees, we’re always lifting the hood on our plans and services to make sure they continue to meet our customers’ needs. We’re making some changes to older Pay Monthly plans to bring them in line with the plans we offer today.

Do I need to make any changes to my automatic bill payment?

If you pay by Direct Debit or Credit Card, there's nothing you need to do. We'll automatically charge the updated amount when your plan changes.

If you've set up a payment directly through your bank, you'll need to update the payment amount yourself to reflect your new plan price, subject to any discounts that apply.

If I don't want the new plan, can I change to something else?

If your updated plan isn't quite right for you, there’s bound to be another plan to suit. Whether you're after more or less each month, you can switch to a different Pay Monthly plan anytime through the 2degrees app or My 2degrees online.

If you do decide to change your plan and are paying off an Interest Free phone, you may no longer be eligible for Interest Free discounts linked to your current plan.

If I don't want to change plans, can I cancel?

We’d be sad to see you go, but we understand if you wanted to cancel because of this. To cancel your plan, give us a call on 200 from your 2degrees mobile, 0800 022 022 from any New Zealand phone, or +64 22 200 2000 from overseas.

If you terminate your existing plan or change to another plan at any time, you will be liable for all charges, including your monthly plan fee and any outstanding Interest Free balance, up to your next billing date.

What happens to my Carryover Data?

Any Carryover Data you've already built up will move with you to your new plan, as long as it's eligible for Carryover Data too.

Just like today, any unused data will continue to carry over each month, for up to 12 months.

What happens to my Interest Free device repayments?

Your Interest Free device repayments will continue as normal. There'll be no changes to your monthly repayment amount if you don’t change plans as a result of these changes.

What happens to any discounts or offers on my account?

Any existing discounts or offers on your account will continue as normal until they're due to end, as long as you remain eligible for them.

I’m on a Group Plan, is that changing?

These changes only affect the applicable plans outlined in the email you have received. There are no changes to the way your Group Plan works.

I have multiple connections on my account. What happens to the other connections?

If you have multiple mobile connections on your account, some of them may also be affected by these changes.

Check your email for details of any affected plans and what’s changing for each one.

Each connection will be notified of the changes.