Important information about your Now business mobiles moving to 2degrees
In this article
Why are my Now business mobile services moving to 2degrees?
Now is closing, and your business mobile services will be moved to 2degrees. We're committed to making the transition as smooth as possible and ensuring your business stays connected throughout the process.
When will my mobile services move to 2degrees?
You can activate your new SIM as soon as it arrives. If you haven't activated it by Wednesday 25 November 2026, we'll automatically move your mobile number to the new SIM on that date.
Your number will stay the same throughout the process.
How will I receive my new SIM card?
Your SIM card will be delivered in a signature-required package to the delivery address we have on file. We'll email the account admin with tracking details once your SIM card has been shipped.
What do I do when my SIM card arrives?
To activate your service, simply insert the new 2degrees SIM card into the phone or device that currently uses that mobile number. This will start the migration process.
The move can take up to 60 minutes, and we'll send you a text message once it's complete.
Will my mobile number change?
No. Your mobile number will remain the same throughout the migration process.
We’ve lost a SIM card, what do I do?
If you or one of your team members have lost their SIM card, you can get in touch with us on 0800 022 249 to request a new one.
My 2degrees SIM card isn’t working, what do I do?
If your 2degrees SIM is not working as it should, try out the below steps to see if it fixes the issue.
- Switch flight mode to on, then switch it off again.
- Turn the phone off for 30 seconds then turn it back on.
- Check the SIM card has been inserted correctly, the corner on the SIM card should line up with the one in the SIM slot.
- Take out the SIM card and re-insert it.
If it’s still not working, try the below steps:
Put the old SIM in your phone
- If it works, then your move to 2degrees is not complete yet. Please contact our team on 0800 656 538 and select option 3. Our team is available Monday to Friday, 8am to 6pm.
Set network to automatic:
iPhone:
- On iPhone go to Settings
- Tap Mobile/Cellular > Network Selection
- Toggle the Automatic switch to On
Android:
- On Android phone or tablet, open the “Settings” app.
- Tap on Wireless and Networks > Network operators (This may be under Connections)
- Toggle “Automatically select network” to on.
Can I keep my current voicemail set up?
Once you’ve changed to your new 2degrees SIM, you’ll need to setup voicemail again., and You will no longer be able to retrieve any past voicemails.
We recommend saving any important voicemails before swapping your SIM card to your new 2degrees SIM
You will also need to set a new voicemail PIN and a new voicemail greeting after you’ve moved.
Is there a new number for voicemails?
Yes, after the move you and your team will need to use 202 to access voicemail from your mobile phone.
What happens if I have questions or need help?
If you have any questions about your move to 2degrees, our team is here to help.
If you'd prefer not to move your services to 2degrees, call us on 0800 022 249 and press Option 1 to request that your in-progress migration be cancelled.
