Important information about your Now business mobiles moving to 2degrees
In this article
Why are my Now business mobile services moving to 2degrees?
Now is closing, and your business mobile services will be moved to 2degrees. We're committed to making the transition as smooth as possible and ensuring your business stays connected throughout the process.
When will my mobile services move to 2degrees?
You'll receive a new 2degrees SIM card. You can activate your new SIM as soon as it arrives. If you haven't activated it by Wednesday 25 November 2026, we'll automatically move your mobile number to the new SIM on that date.
Your number will stay the same throughout the process.
What do I need to do?
There are two things you'll need to do:
- Watch for the delivery of your new SIM card.
- Insert the new 2degrees SIM into the phone or device that uses that mobile number.
How will I receive my new SIM card?
Your SIM card will be delivered in a signature-required package to the delivery address we have on file. We'll email you with tracking details once your SIM card has been shipped.
What if my delivery address is incorrect?
Once your SIM card has been shipped, we'll send you a shipping confirmation email with tracking details.
If you need to update the delivery address, you can do so using the courier's redirection options provided in that email.
What do I do when my SIM card arrives?
If you have multiple mobile connections, make sure each SIM card is given to the correct user. Each SIM pack will show the mobile number and user associated with that SIM.
To activate your service, simply insert the new 2degrees SIM card into the phone or device that currently uses that mobile number. This will start the migration process.
We'll send a text message once the transfer has been completed.
Will my mobile number change?
No. Your mobile number will remain the same throughout the migration process.
What changes are being made to my mobile plan?
Your existing Now mobile plan will move to an equivalent 2degrees business mobile plan.
For some customers, the new plan may include additional monthly data. Check your email for details of your current plan and the new 2degrees plan you'll move to.
Will my monthly charges change?
No. After your move to 2degrees, your monthly mobile base plan charges will remain the same as they are today.
Any applicable discounts or offers currently applied to your account will continue to be assessed separately.
If you use roaming outside of your plan inclusions or send premium rate SMS, additional charges may apply in addition to your monthly mobile base plan charges.
How does the 6 months free work?
As part of your move to 2degrees, we're giving you the first six months of your mobile base plan charges free. This will appear as credits on your bill.
Once the six-month promotional period ends, your monthly mobile plan charges will return to the same monthly amount you're currently paying for your mobile plan.
We’ve lost a SIM card, what do I do?
If you or one of your team members have lost their SIM card, you can get in touch with us on 0800 022 249 to request a new one.
My SIM cards haven’t arrived yet, what do I do?
We’ll email you tracking details once your SIM cards have been shipped. If your SIM cards haven't arrived within the expected delivery timeframe, please contact us on 0800 022 249 and we'll help track your order or arrange replacement SIMs if required.
My 2degrees SIM card isn’t working, what do I do?
If your 2degrees SIM is not working as it should, try out the below steps to see if it fixes the issue.
- Switch flight mode to on, then switch it off again.
- Turn the phone off for 30 seconds then turn it back on.
- Check the SIM card has been inserted correctly, the corner on the SIM card should line up with the one in the SIM slot.
- Take out the SIM card and re-insert it.
If it’s still not working, try the below steps:
Put the old SIM in your phone
- If it works, then your move to 2degrees is not complete yet. Please contact our team on 0800 656 538 and select option 3. Our team is available Monday to Friday, 8am to 6pm.
Set network to automatic:
iPhone:
- On iPhone go to Settings
- Tap Mobile/Cellular > Network Selection
- Toggle the Automatic switch to On
Android:
- On Android phone or tablet, open the “Settings” app.
- Tap on Wireless and Networks > Network operators (This may be under Connections)
- Toggle “Automatically select network” to on.
Can I keep my current voicemail set up?
Once you’ve changed to your new 2degrees SIM, you’ll need to setup voicemail again., and you will no longer be able to retrieve any past voicemails.
We recommend saving any important voicemails before swapping your SIM card to your new 2degrees SIM
You will also need to set a new voicemail PIN and a new voicemail greeting after you’ve moved.
Is there a new number for voicemails?
Yes, after the move you and your team will need to use 202 to access voicemail from your mobile phone.
Will my bill change?
Yes. When your mobile services have moved to 2degrees, you'll start receiving your invoices from 2degrees. Your invoice will include your new account number, along with information about your services and usage.
Will my contract change?
Your 2degrees mobile services will be supplied in accordance with 2degrees Standard Terms and Conditions found online here and Mobile Services Schedule found online here. Your mobile services will be supplied on an open term basis.
When will my other services move to 2degrees?
If you have other NOW services that are scheduled to move to 2degrees, we'll be in touch separately with the details, including when the move will happen and anything you need to do.
Can I purchase a new mobile phone or device with 2degrees?
Yes, you can purchase mobile phones outright or buy on an interest free term with our eligible business mobile plans. Any plans associated with an interest free purchase will not be eligible for 6 months free plan offer.
What happens if I have questions or change my mind?
If you have any questions about your move to 2degrees, our team is here to help.
If you'd prefer not to move your services to 2degrees, call us on 0800 022 249 and press Option 1 to request that your in-progress migration be cancelled.
