Scanning your Wifi for potential issues is quick and easy

Emoji of a broadband modem
WiFi Scan availability

At the moment, WiFi Scan is available in the app for Fixed Broadband customers only. We’re working on making this available for Wireless Broadband and Hyperfibre customers.

1. Download the 2degrees app

Search ‘2degrees’ on the Google Play Store  or  Apple App Store. The app icon should look like the image to the right.

Log in with your email address and password.

For accurate results please ensure your app is up to date.

Image of the 2degrees broadband app logo

2. Run a Wi-Fi scan

Go to the Services screen, then tap on the Broadband tab at the top of the screen and scroll down to find the WiFi Scan. Open it then follow the step-by-step instructions.

Image of the broadband app preparing to scan the router

3. Follow Recommendations

If we find any issues with your Wi-Fi, we’ll suggest ways you can fix them.

Image showing the results of the router scan and recommending the next steps for troubleshooting
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Emoji of a broadband modem
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