It’s time for a new SIM card
In this article
What is happening?
As technology advances and we upgrade our systems, some older technology SIM cards will no longer be supported on our network. If you are using one of these SIM cards, you would have received an email or an SMS from us advising you to replace your current SIM card with a new one before 21 November 2025. After this date, your current SIM card will no longer work and you will not be able to make calls, text or use data. You may also be at risk of losing your mobile number if you haven’t upgraded in time.
How do I get a new SIM card?
Pop into your nearest 2degrees store at least 2 hours before closing, bring along two forms of ID (including a valid photo ID), and show the email or SMS you received. Our team will replace the old SIM with a new one – free of charge. Plus, help you you’re your current 2degrees mobile number onto the new SIM.
As it’s a new SIM, some setup will be required including reapplying any data-sharing, spend controls and payment details you may have had with your previous SIM. Our team will be on hand to support you with the setup.
What if I can’t get to any 2degrees store?
If you don’t have a 2degrees store nearby or can’t get to one due to health or other circumstances, get in touch on 0800 022 022 and we’ll help get you sorted. Business customers can contact their Account Manager or call 0800 022 249.
What happens if I don’t swap my SIM card? What if I do nothing?
If you don’t replace your SIM card with a new one, your mobile service will stop working after 21 November 2025. You will not be able to make calls, text or use data, and you may also be at risk of losing your mobile number if no action is taken before this date.
Will there be any changes to my 2degrees account?
No, your 2degrees account will remain the same. Your account information from your previous SIM will be restored onto your new one. As it’s a new SIM, some settings you had previously will need to be set up again, including any data-sharing, spend controls and payment details. Our team will be on hand to help.
Will my mobile number change?
No, you’ll keep the same mobile number you have today.
What if I am overseas and cannot change my SIM card before 21 November 2025?
If you’re overseas and unable to replace your SIM card in time, get in touch with us on 0800 022 022 and we’ll help you out. Business customers can contact their Account Manager or call 0800 022 249.
What if I’m having issues after I have changed my SIM card?
If you’re having trouble with your new SIM, please call us on 0800 022 022. Business customers can call 0800 022 249.
