It’s time for a new SIM card
In this article
What is happening?
As technology advances and we upgrade our systems, some older technology SIM cards will no longer be supported on our network. If you are using one of these SIM cards, you would have received an email or an SMS from us advising you to replace your current SIM card with a new one before 24 October 2025. After this date, your current SIM card will no longer work and you will not be able to make calls, text or use data. You may also be at risk of losing your mobile number if you haven’t upgraded in time.
How do I get a new SIM card?
Getting a new SIM card is easy – simply show the email or SMS you received, plus two forms of ID (including a valid photo ID) at any 2degrees store, and they will be able to assist you in getting a new SIM card.
What if I can’t get to any 2degrees store?
If you don’t have a 2degrees store nearby or can’t get to one due to health or other circumstances, get in touch on 0800 022 022 and we’ll help get you sorted. Business customers can contact their Account Manager or call 0800 022 249.
What happens if I don’t swap my SIM card? What if I do nothing?
If you don’t replace your SIM card with a new one, your mobile service will stop working after 24 October 2025. You will not be able to make calls, text or use data, and you may also be at risk of losing your mobile number if no action is taken before this date.
Will there be any changes to my 2degrees account?
No, your 2degrees account – including your calls, texts and data allocations will remain the same.
Will my mobile number change?
No, you’ll keep the same mobile number you have today.
What if I am overseas and cannot change my SIM card before 24 October 2025?
If you’re overseas and unable to replace your SIM card in time, get in touch with us on 0800 022 022 and we’ll help you out. Business customers can contact their Account Manager or call 0800 022 249.
What if I’m having issues after I have changed my SIM card?
If you’ve replaced your SIM card, but it’s not working properly, try these steps:
- Turn Flight Mode ON, then OFF again.
- Switch your phone off for 30 seconds, then turn it back on.
- Check that your SIM card is inserted correctly – the notched corner should match the slot.
- Remove your SIM card and reinsert it.
If it’s still not working, please call us on 0800 022 022. Business customers can call 0800 022 249.
