2degrees $60, $92, $109, $139 and $169 Broadband Plan Terms and Conditions - before 31 July 2023
These terms and conditions apply to all customers on the applicable Plans from 1 November 2022 in addition to our Broadband Terms and Conditions and any other specific terms and conditions (including promotional offers) applying to your Plan or Account with 2degrees.
In the case of inconsistency with these terms and the Broadband Terms and Conditions, these terms will prevail. Unless stated otherwise, capitalised terms have the same meaning given to them in the Broadband Terms and Conditions.
All rates are inclusive of GST.
Subject to these terms and conditions, you may sign up to the following plans:
- Fibre Starter Plan - $60/month;
- Unlimited Plan - $92/month;
- Ultimate Unlimited Plan - $109/month;
- Hyperfibre 2 Plan - $139/month; or
- Hyperfibre 4 Plan - $169/month.
(the monthly charge shown being the “Plan Charge”)
- Your term will start from the date your Connection is Activated.
- Fixed Term: If you sign up to a fixed term Plan, you agree to receive the Services for at least the length of that fixed period. After the fixed period, we will provide the Services to you on a month by month basis until they are terminated in accordance with this Agreement.
- Open Term: If you do not sign up for a fixed term, we will provide the Services to you on a month by month basis until they are terminated in accordance with this Agreement.
- By signing up to an open term Plan with a 2degrees-supplied modem, you agree to pay:
- $99 for a standard connection fee (“Connection Charge”);
- up to $599 or a 2degrees-supplied modem (“Modem Charge”); and
- $15 for a delivery charge (“Delivery Charge”).
- If you sign up to an open term Plan without a 2degrees-supplied modem, you will not be required to pay upfront for the Modem Charge and Delivery Charge.
- If you have signed up to a fixed term Plan with a 2degrees-supplied rental modem you agree to pay:
Non return fee if modem < 12 months old
Non return fee if modem > 12 months old
Netgear ORBI RBR860
- $15 modem Delivery Charge (included in your first Bill); and
- an early termination charge of up to $199 if you end your eligible Plan before the end of the term. We may reduce the early termination charge where applicable to take into account any upfront Charges you have previously paid for that Connection; and
- you must return that modem to us when you terminate your plan and leave us. If you terminate and leave before the end of the term and do not return the modem to us you will be charged the following:
- When you leave us we will provide you with instructions on returning the modem.
- If you signed up to a fixed term Plan without a 2degrees-supplied modem, you agree to pay an early termination charge of up to $199 if you end your eligible Plan before the end of the term.
- By signing up to an open term Plan with a 2degrees-supplied modem, you agree to pay:
- Fibre Services
This section applies if we provide a Fibre (UFB) Broadband Service (“Fibre Service”) to you:
- You agree to us sharing your information with the relevant Local Fibre Company (“LFC”) – Chorus Limited, Enable Services Limited, Ultrafast Fibre Limited, or Northpower Limited to the extent necessary for providing Fibre Services to you.
- In accepting the Fibre Services, you also agree to be bound by the LFC’s end user terms as set out on your LFC’s website (which can be found here), which relate to the provision (which includes installation) and use of that part of the LFC’s network located on your premises.
- You confirm that you own the premises where the Fibre Service will be installed, or have all the consents of the owner to install it.
- You must be present at your premises during the installation of your Fibre Service.
- A non-standard installation may require additional charges. You will be advised of any additional charges that apply to your installation before any installation work is commenced.
- Availability of Service
- The Fibre Service is only available in locations which are sites enabled by your LFC, and where we have the required connections in place to the LFC.
- Unless stated otherwise, Fibre Services on our Plans are not available at commercial premises.
- Monitored devices and other services
- If you rely on a Medic Alert or other similar monitored device, or a monitored alarm system and your provider for these services cannot guarantee their compatibility with a fibre-based service, you should not sign up for a Fibre Service.
- Existing service providers and copper wiring
- If you are with another service provider and you wish to have your phone number ported to our Fibre Service, you must not cancel the services with your existing service provider prior to moving over to us. If you do this, we cannot guarantee that your number will be available on our Fibre Service.
- The copper wiring to your premises may be removed upon completion of the installation of your Fibre Service. If the copper wiring is removed, only the Fibre Service will be available at your premises.
- You agree that you will not damage or tamper with any of our and/or LFC devices provided at your premises for the delivery of the Fibre Services and you will follow any reasonable instructions we may have in relation to all such devices.
- All equipment provided by the LFC in order to use the Fibre Service will remain the property of the LFC. If you signed up from 2 July 2018 and we leased a modem to you, you are responsible for any damage to (excluding fair wear and tear), or thief of, the modem while it is in your possession.
- Add On Services
- You may purchase Add-On Services for your Plan. Any specific terms and conditions that relate to those Add-On Services will be published by us on 2degrees.nz.
- Unless stated otherwise, Charges for Add-On Services will initially be pro-rated from the date of Activation until the next Billing Due Date when Charges will recur and be payable in advance until terminated.
- 2degrees Pay Monthly Bundle Discount
- If you are a 2degrees Pay Monthly mobile customer and have a 2degrees broadband Plan you are entitled to a $10 discount on your 2degrees broadband monthly Plan Charge (“$10 Bundle Discount”).
- Only one $10 Bundle Discount per 2degrees Pay Monthly mobile customer. If you are on a Pay Monthly Group Plan, only the main account holder of the Group Plan is eligible for the $10 discount. Other members on the same Group Plan will not be eligible for the discount.
- Your 2degrees Mobile Phone Number needs to be loaded into Your 2degrees Broadband to be able to activate the $10 Bundle Discount.
- If you terminate your 2degrees Pay Monthly Account you will no longer be eligible for the $10 Bundle Discount.
- If we supply you with a modem on a fixed term Plan and/or you have not paid upfront for it, we will retain ownership of the modem until the end of the fixed term period or any outstanding Charges are paid (whichever is earlier). If you signed up from 2 July 2018 and we leased a modem to you on a fixed term Plan 2degrees will retain ownership of the equipment.
- If you are not using a 2degrees-supplied modem:
- with Fibre Connection, your modem must support VLAN tagging; and
- you are responsible for:
- ensuring that your modem supports the specifications set out in clause 6(b)(i), and otherwise remains fully functional in respect of receiving the Services; and
- configuring your modem to 2degrees network settings.
- You agree that 2degrees:
- can only offer limited technical support for modems not supplied by 2degrees; and
- may not be able to resolve issues relating to your modem and you may need to consult an independent expert at your own cost.
- If your modem causes you not to receive the Services you will still be liable for any Charges.
- All traffic (upload and download) will be counted towards your data usage.
- You can log in to My 2degrees or the 2degrees Broadband app to view your data usage.
- Broadband is not available in all areas and broadband speeds do vary.
- Any statements made about broadband speeds are not guarantees about continuous speed. The actual speed your Connection can achieve may depend on a number of factors, including how close your premises are to an exchange, your connection and wiring, the location and quality of the websites you choose to view, and any software you have downloaded (malicious or otherwise).
- Your Connection’s performance may also be affected by the number of users in your household and also on our network or the network of third parties that we use to provide the Service to you.
- Terminating your Plan and/or Add-On Services
- You can terminate your Plan at any time prior to your next Billing Due Date by emailing us at firstname.lastname@example.org by calling us on 0800 022 022. You will still be liable for any Charges incurred up to that Billing Due Date, including any usage-based Charges (such as toll calls and/or excess broadband data) and any applicable early termination or failure to return modem Charges.
- You can terminate your Add-On Services at any time prior to your next Billing Due Date by emailing us at email@example.com, calling us on 0800 022 022, or via Your 2degrees Broadband. You will still be liable for any Charges incurred up to that Billing Due Date including any usage-based Charges (such as toll calls and/or excess broadband data).
- Any entitlements under a Plan that remain unused at the end of any Billing month may not be carried over to later months or have any monetary value or credit ascribed to them.
- You will remain liable for all Charges incurred up to the date your Account ends with us and any applicable early termination or failure to return modem Charges.
- We may change our Plans and/or Add-On Services, or these terms and conditions from time to time. Any changes will be notified to you in accordance with our obligations under the Broadband Terms and Conditions.