Prepay Auto Top Up Terms and Conditions

  1. These Terms and Conditions are subject to the Prepay Terms and Conditions and unless otherwise stated any capitalised terms not defined herein have the same meaning given to them in the Prepay Terms and Conditions.

  2. In these Terms and Conditions:

    Payment” means loading monetary credit in the amount you specify onto your Prepay Account using the ATU Service and the credit card you registered;

    ATU Service” means the Auto Top Up service made available by us and/or our agents as described below and on our website;

    Your 2degrees” means the online self service portal at through which you can manage the ATU Service and other aspects of your Prepay Account;

    you” means you, our customer and user of the ATU Service; and

    we”, “our”, “us” and “2degrees” means Two Degrees Mobile Limited and any related company that provides you with the ATU Service.


  1. There are no charges for setting up, using or ending the ATU Service, other than for text replies as set out below and Payments (top ups) you authorise.

Text (SMS) alerts and replies (“Text me first”)

  1. If you have selected the “Text me first” option to receive a text alert before a Payment is processed, we will do our best to send you a text alert when your Prepay Account balance goes below $2.50. However we will not be liable in any way if you do not receive the alert.

  2. With the “Text me first” option, to authorise a Payment (top up) to your Prepay Account via the ATU Service you must reply to the text alert within 48 hours of when we sent it with a “Y” or “y” text. We will not process a Payment if you don’t reply, or reply after 48 hours, or reply other than with a “Y” or “y” described above. We will not be liable in any way if we do not receive your “Y” or “y” reply.

  3. Replies sent from New Zealand are free. Replies sent from overseas cost $0.79.


  1. If you have selected the “Just top me up” option to not receive a text alert before a Payment (top up) is processed, then you authorise us to us to process a Payment to your Prepay Account via the ATU Service when your Account balance goes below $2.50.

  2. You are responsible for making sure the credit card you register for the ATU Service is current and has sufficient credit to make Payments you authorise. If you authorise a Payment and it is declined by your credit card company, or we do not receive it for any other reason, we will do our best to send you a text telling you that. However we will not be liable in any way if we do not receive a Payment or you do not receive a text telling you that.

Ending the ATU Service

  1. You can end the ATU Service at any time online through Your 2degrees. You can also ask us at anytime to end the ATU Service by dialling Customer Care (200) from your mobile phone or 0800 022 022 from any New Zealand phone.

  2. If you ask us to suspend your Prepay Account (because for example your phone is lost or stolen) the ATU Service will also be suspended. If you ask us to remove the suspension on your Prepay Account this will also remove the suspension on the ATU Service.

  3. If you change your 2degrees mobile phone number to another 2degrees mobile phone number, the ATU Service will continue working on your new 2degrees mobile phone number. If you transfer your mobile phone number from 2degrees to another mobile network (Port), the ATU Service will end automatically.

Changes to these Terms and Conditions

  1. We may change these Terms and Conditions at any time. Any changes we make will be in accordance with our obligations under the Prepay Terms and Conditions.

  2. If for any reason any of these Terms or Conditions are unenforceable or invalid, the rest of them will always, to the maximum extent possible, remain in full force and effect.