Update to our Network Status Pages
We're making it easier for you to stay informed about what’s happening on our network. To improve your experience, we’re bringing all network status updates together in one place. This means the current Network Status page will soon be retired.
What's Changing?
From now on, all outage and maintenance updates will be available on our new unified page: 2degrees Network Status.
Here's what you can expect:
- Simplified access – one page for all customers.
- Clearer updates – consistent, real-time information.
- Faster answers – fewer clicks, better experience.
We recommend bookmarking the new page to stay up to date: 2degrees Network Status.
Thanks for your understanding as we continue to improve how we keep you connected.
Current Network Status
We update this page from Monday to Friday with all planned outages and major incidents that may be impacting multiple business customers.
Network Maintenance and Fault Restoration:
- Network Operations Centre (NOC) is operating in a BAU state and is monitoring all activities closely during this period.
- Standard network fault escalation process applies through your normal business unit faulting paths.
Unplanned Work Notifications:
23/10/2025 A loss of core infrastructure in the Dunedin area is causing failed / degraded service for broadband and fixed line services. This is under investigation by technical teams and the vendor, however restoration efforts are delayed by weather events. Services have been switched to backup BNGs. Root cause is under investigation with vendor.
Planned Work Notifications:
This list details planned work on our Network, as well as planned work we're aware of being completed by vendors and carriers upstream of the service we provide to you.
While not all customers will be directly impacted by the changes listed below, some customers may have services connected to a service that is being worked on.
Network Scheduled Work:
| Change ID | Vendor | What | Start | End | ||
|---|---|---|---|---|---|---|
| CHG0224160 | TFF | Notification of Scheduled Maintenance: CHG0041267 | 04/11/2025 08:00:00 | 04/11/2025 18:00:00 | ||
| CHG0223873 | 2Degrees | Outage: [MPLS] Junos Upgrade MX480 - 20.4R3-S1.3 to 21.2R3-S9.20: wntren-pe2 | 06/11/2025 23:00:00 | 07/11/2025 06:00:00 | ||
| CHG0225135 | Enable | Notice of Planned Event: 1582839-25112025PM - CallPlus | 25/11/2025 22:00:00 | 26/11/2025 06:00:00 | ||
| CHG0222587 | 2Degrees | Rescheduled Outage: [MPLS] Junos Upgrade MX480 - 20.4R3-S1.3 to 21.2R3-S9.20: hninno-pe1 | 08/12/2025 23:00:00 | 09/12/2025 06:00:00 | ||
| CHG0224458 | 2Degrees | Outage: FX252 - Permanent overlay of damaged 144f | Papakura | 09/12/2025 22:00:00 | 10/12/2025 06:00:00 | ||
