Contact centre platform

Never miss a beat, a warm lead or a customer query – even when a global or local disruption turns everything to custard.

Business Services - Contact Centres

Help customers to engage with you on their terms

In a world where customers have more options than ever, it's imperative to meet the customer where they are and to allow them to contact you via whichever communication channel they feel most comfortable.

While a Gen-Y may feel at ease seeking advice from an AI chatbot, an older customer may find this a horrifying thought and would much prefer to speak to a real person – but what about Gen-X?

Our contact centre solution is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omni-channel customer journeys.

Minimise customer effort and set your team up for success

2degrees offer Mitel’s reliable enterprise cloud-based unified communications suite of services – without the enterprise cost.

Ensure continuity of service with a full toolkit of communication channels that can field your customers’ queries via phone call, email, instant messaging, social, and video conferencing.

Contact Centre agents can collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.

Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.

With the right tools at their headsets and fingertips, and the flexibility provided to work from anywhere, your team will be able to better serve the customers’ needs, which leads to improved customer satisfaction and aides employee satisfaction and retention.

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