5G Wireless Broadband Price Change 2023
In this article
Why is my wireless broadband price going up?
We’re making this change so we can continue to provide you with great 5G wireless broadband and ensure you stay connected to the stuff you love.
Does the price increase apply to all broadband plans?
The $4 per month increase only applies to our current Unlimited 5G Wireless Broadband plan.
Does the price increase apply to new and existing customers?
Yes, the change will apply to new and existing customers. There are some exceptions – if you’re currently on a fixed-term plan, we sent you an email to let you know when your price increase will kick in.
I’m on a fixed-term plan. Does the price change apply to me?
If you’re on a fixed-term plan, your price won’t change straight away. Instead, we sent you an email to let you know when your price increase will kick-in – remember to jot this date down in the diary.
Will the price change for my Pay Monthly and/or Super Gold discount?
No. There are no changes to the existing Pay Monthly and Super Gold discounts. Any existing Super Gold or Pay Monthly discounts you are getting will continue to apply.
Can I change to another broadband plan?
Yes, you can change to another broadband plan if it’s available at your address. Check out our broadband plans to see what’s available at your place.
How do I change to another broadband plan?
If you want to change to another broadband plan, call us on 0800 022 022 and press ‘9’ for broadband.
Can I cancel my plan?
We’d be sad to see you go but yes, you can cancel your plan. If you decide to leave as a result of this change, you can do so without incurring early exit fees, even if you’re on a fixed-term plan – you’ll just need to cancel your plan within 30 days of being notified about change the change by giving us a call on 0800 022 022. If your modem is a free modem rental, you’ll still need to return it to us or charges may apply.
Do I need to make any changes to my automatic bill payment?
If we’ve set up the automatic payment for you via either Direct Debit or Credit Card payment, there’s nothing you need to do. When the time comes, we’ll automatically deduct the correct amount.
If you’ve set up an automatic payment directly from your bank account, you’ll need to update the payment amount as we can’t do this on your behalf.
Is there support available to customers affected by Cyclone Gabrielle?
If you have been adversely affected by Cyclone Gabrielle we can offer support. We assist on a case by case basis so give us an email and we’ll get in touch as soon as possible.
