Important information about your upcoming move to 2degrees

What happens to my current plan and pricing?

Your current plan and pricing will remain the same after migration.

What happens to my contract?

Your services will be governed by our standard terms and conditions found online here and Fibre Broadband Service Schedule found online here. These terms, along with any other specific terms that apply to you, will form part of your new contract with 2degrees.

Please note, to make the transition as smooth as possible, your 2degrees plan will replicate your existing Now plan. On that basis, some parts of your new 2degrees contract will not apply.

How do I log in to Flex?

Flex is the self-service platform New Zealand businesses use to manage their telco services, cut costs, control every connection, and get set up in minutes.

We'll provide details on how to access your account after your migration is complete.

Will there be changes to the way I pay my bill?

Your payment details will be different once your services have moved to 2degrees. If you make payments manually, you'll need to use the new bank account details below.

2degrees bank account number: 02-0108-0659253-000

2degrees GST number: 091-223-058

Reference: 2degrees Account number

If you'd like to pay by direct debit or credit card authority, you can find instructions here. A 1.3% Card Payment Fee applies to payments made using a credit card or debit card.

What happens next?

Once your migration is complete, we'll email you to confirm the move has been completed and provide information on managing your services with 2degrees.

What happens if I have questions or change my mind?

If you have any questions about your move to 2degrees, our team is here to help.

If you'd prefer not to move your services to 2degrees, call us on 0800 022 249 and press Option 9 to request that your in-progress migration be cancelled.

Will my current device work with 2degrees?

Yes, your current device will continue to work as normal after your migration.

What should I do If I have trouble getting online?

Your business broadband connection should continue to work as normal after the move.

If you do notice that your broadband services aren’t working after the migration, please restart your modem.

If you are still experiencing issues with connecting to the internet call us on 0800 022 249.

How does the exclusive offer work?

Offer available to Now customers migrating to 2degrees and who have received the offer via email. Offer valid to recipients until 15/12/2026.

New Business Mobile customers only. Selected Business Mobile Plans only. Credit will be applied to the account to reduce the standard monthly charge to $0 for the first six months. Credit repayable if you leave plan within 12 months. Not available with other discounted offers or plans. Credit not transferable or exchangeable for cash. Not available online.