Managing Your Business Broadband With 2degrees
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How do I log in to Flex?
Flex is the self-service platform New Zealand businesses use to manage their telco services, cut costs, control every connection, and get set up in minutes.
To get started, reset the password for the email address registered to your business broadband account. Once you've set a new password, you can sign in to Flex.
I don’t know my password
You can reset your 2degrees business broadband account password and get back into your account by following the steps below.
- Go to the Flex Login page.
- Enter the email address registered to your 2degrees business broadband account and press Continue. If the email address you entered is registered to an account, you’ll get an email with a link to reset your password.
- Press the Update my password link in the email we sent you. The link is active for 24 hours, so if you don’t get to it in time, you’ll need to request another password reset to get a new link.
- Enter a new password and press Reset Password.
All done! You’ll now be able to use your new password to log in to Flex.
Didn’t get a password reset email?
It may have gone into your junk mail, or your inbox may be full. If it is, delete some emails to make room for new ones then try resetting your password again.
Also, check you’re using the right email address. It’s the one registered to your business broadband account and your business broadband bills were sent to.
I can’t remember my email address
The email address you use to log in to your account will usually be the one we contact you on and send your business broadband bills to. If it’s not working, check for spelling mistakes and any domain name formatting issues, such as a missing '@', or dots such as .conz instead of .co.nz.
If you’re still stuck, give us a call on 0800 022 249 or email us on business@2degrees.nz and we’ll help get your access sorted.
Will there be changes to the way I pay my bill?
Your payment details are different now that your services have moved to 2degrees. If you make payments manually, you'll need to use the new bank account details below.
2degrees bank account number: 02-0108-0659253-000
2degrees GST number: 091-223-058
Reference: 2degrees Account number
If you'd like to pay by direct debit or credit card authority, you can find instructions here. A 1.3% Card Payment Fee applies to payments made using a credit card or debit card.
What should I do If I have trouble getting online?
Your business broadband connection should continue to work as normal.
If you do notice that your broadband services aren’t working after the migration, please restart your modem.
If you are still experiencing issues with connecting to the internet call us on 09 9301043.
What happens if I change my mind?
You can cancel your services without incurring any early termination charges. If you wish to cancel, please call us on 0800 022 249 and select option 9.
