We're switching off 3G from late 2025 to enhance our 4G services and support the growth of 5G technology. Learn more.

We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

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Under Repair
Parts of Wellington, the Upper South Island, Canterbury, and Southland. Below areas are heavily impacted

Gore, Southland
Taieri Plains,Dunedin
Waikaia,Southland
Nightcaps,Southland
Owaka,Clutha
Milton,Clutha
Kaitangata,Clutha
Stony Creek, Balclutha
Waiau RBI,Hurunui
Mataura,Gore
Ohai, Matariki forest
23/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Recent weather event is affecting mobile services in parts of Wellington, Upper South Island, Canterbury, and Southland.

 

The main issue is power outages. Our field teams are working hard to restore services as quickly as possible. Road closures are adding complexity, but we’re doing everything we can to keep you connected.

Thank you for your patience and understanding.

Under Repair
Parts of Wellington, the Upper South Island, Canterbury, and Southland. Below rural connectivity area's are heavily impacted.

Lyford , Hurunui District
Lyford South , Hurunui District
Gowan Hill , Southland District
Mokoreta , Southland District
Upcot Saddle , Marlborough District
Pyramid Valley , Hurunui District
Glenledi , Clutha District
Kaka Point , Clutha District
Catlins Forest , Southland District
Heddon Bush , Southland District
Quarry Hills , Southland District
Kapuka South , Southland District
Blackmount , Southland District
Wyndham East , Southland District
Waikawa South , Southland District
Waimatua , Southland District
Whakapatu , Southland District
Waihola , Clutha District
Waikaka , Clutha District
Taieri Mouth , Clutha District
Owaka Valley , Clutha District
Waihoaka , Southland District
Waikawa , Southland District
Mabel Bush , Southland District
Mangamaire , Tararua District
Poplars Lewis Pass , Hurunui District
Colac Bay , Southland District
Springhills , Southland District
Whangamoa , Nelson City
Mangatainoka Valley , Tararua District
Chaslands , Otago Region
Glenledi , Otago Region
Waitahuna , Otago Region
Wharetoa , Bay of Plenty Region
Arthurton , Southland District
Limehills , Southland District
Maruia Springs , Southland District
Lake Sumner Road , Canterbury region
Waipori Falls Road , Otago Region
Stey Brae , Otago Region
Inland Roads , Hurunui District
03:52 AM 23/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Hururua Rd Carterton, Wellington
11:35 AM 21/10/2025 to 21/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Shands Road, Christchurch
08:00 AM 05/11/2025 to 10:00 PM 08/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Weston, Canterbury
08:00 AM 11/11/2025 to 10:00 PM 13/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kawakawa East
07:00 AM 29/10/2025 to 06:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Chedworth Park, Hamilton
07:00 AM 29/10/2025 to 08:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Aylesbury, Canterbury
08:00 AM 04/11/2025 to 10:00 PM 07/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waipara, Canterbury
08:00 AM 05/10/2025 to 10:00 PM 08/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Bayview, North Shore City
08:00 AM 05/11/2025 to 06:00 PM 07/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kerikeri Centre
08:00 AM 29/10/2025 to 06:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Paihia, Far North
08:00 AM 29/10/2025 to 06:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Kawakawa East, Far North
08:00 AM 29/10/2025 to 06:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Waipapa and Kerikeri, Northland
08:00 AM 29/10/2025 to 06:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Castlecliff, Wanganui
07:00 AM 28/10/2025 to 06:00 PM 30/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Norwood, Canterbury
08:00 AM 29/10/2025 to 01:00 PM 30/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Burnham, Canterbury
08:00 AM 29/10/2025 to 10:00 PM 01/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Milton
09:30 AM 12/11/2025 to 03:30 PM 12/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Mt Wellington
09:00 AM 18/10/2025 to 08:00 PM 18/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
MAUNGAKARAMEA
09:00 AM 31/10/2025 to 03:30 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Piha
07:30 AM 04/11/2025 to 07:30 PM 04/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Tirau, South Waikato
07:00 AM 22/10/2025 to 08:00 PM 24/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kopu, Waikato
07:00 AM 20/10/2025 to 08:00 PM 23/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Resolved
Beachlands North, Auckland
04:27 PM 30/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Warkworth and Kraaaks Hill,Auckland
06:00 AM 04/11/2025 to 10:00 AM 04/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ahuroa and Omaha, Auckland Region
06:00 AM 03/11/2025 to 10:00 AM 04/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Otahuhu, Auckland
08:00 AM 03/11/2025 to 05:00 PM 04/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Lumsden Central, Southland District
08:00 AM 04/11/2025 to 10:00 PM 05/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waikato University,Hamilton
12:00 AM 03/11/2025 to 06:00 AM 04/11/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Snells Beach & Kawau Island, Auckland
09:00 AM 23/10/2025 to 05:00 PM 24/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Whau Valley & Kamo, Northland
10:00 PM 29/10/2025 to 06:00 AM 30/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Tupuanuku, Hornby North, Hoon Hay North, Hornby Mall, Bryndwr East, Blenheim Road - Christchurch
10:00 PM 29/10/2025 to 06:00 AM 30/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Masterton, Wairarapa
11:00 PM 22/10/2025 to 06:00 AM 23/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Dunvegan House, Napier
08:00 AM 28/10/2025 to 05:00 PM 29/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Tawa, Wellington
12:00 AM 21/10/2025 to 06:00 AM 21/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Quarry Road, Timaru
08:00 AM 07/10/2025 to 11:25 PM 07/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Pekapeka, Kapiti Coast District
07:00 AM 22/10/2025 to 06:00 PM 24/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Te Puna and Bethlehem, Tauranga
08:00 AM 28/10/2025 to 07:00 PM 30/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Awhitu North and Mangere West, Auckland
09:00 AM 30/10/2025 to 05:00 PM 31/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waipu and Brynderwyn, Whangarei
08:00 AM 22/10/2025 to 07:00 PM 24/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Northcote Central, Auckland
GlenfieldvNorth Shore, Auckland
Park Road, Auckland
10:00 PM 01/10/2025 to 06:00 AM 02/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Coronation Park, Palmerston North
10:00 PM 09/10/2025 to 06:00 AM 10/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Raurimu, Ruapehu
11:00 PM 28/10/2025 to 06:00 AM 29/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Akaroa Hilltop, Christchurch
08:00 AM 30/09/2025 to 10:00 PM 03/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Fitzroy New Plymouth
07:00 AM 30/09/2025 to 06:00 PM 02/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

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