We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

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Planned
Hills Road Otara, Auckland
07:00 AM 24/09/2025 to 08:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage maybe degraded.

Planned
Craggy Range and Hastings Central, Hastings
07:00 AM 18/09/2025 to 06:00 PM 20/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kingsley-Chatham, Hastings
08:00 AM 26/09/2025 to 06:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Half Moon Bay, Auckland
07:00 AM 27/09/2025 to 08:00 PM 29/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Bluff Ports and Invercargill Southland
08:00 AM 23/09/2025 to 07:00 PM 25/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Under Repair
04:15 PM 11/09/2025
Mobile

Service Advisory: Data Clock and Voice Call Issues

We are currently investigating an issue affecting Data Clock functionality and Voice calls. This may impact some customers, and we sincerely apologize for any inconvenience caused.

Our technical teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

Thank you for your patience and understanding.

Planned
Kawakawa, Northland
08:00 AM 24/09/2025 to 06:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Cockle Bay , Manukau City
07:00 AM 24/09/2025 to 08:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Hastings CBD and Craggy Range, Hawkes Bay
07:00 AM 18/09/2025 to 06:00 PM 20/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
George Hotel,Christchurch
08:00 AM 01/10/2025 to 10:00 PM 02/10/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Te Puna and Bethlehem, Tauranga
08:00 AM 16/09/2025 to 07:00 PM 18/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Willis St Central, Wellington Hospital, Terrace North, Parliament North, Lambton Quay South, Glenmore Street, Evans Bay, Brooklyn West, Bowen Street, Khandallah South,Wellington
10:00 PM 17/09/2025 to 06:00 AM 18/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ruakaka, Maungakaramea, Matapouri, Houhora Central, Pahia, Taupo Bay, Portland, Tutukaka, Otaika, Russell, Kawakawa East, Kaitaia, Rawene, Maungataniwha, Ahipara, Kaikohe
11:00 PM 24/09/2025 to 06:00 AM 25/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Newlands,Wellington City
07:00 AM 25/09/2025 to 05:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Camborne, Porirua
07:00 AM 29/09/2025 to 05:00 PM 30/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Oceanview,Timaru
11:00 PM 01/10/2025 to 06:00 AM 02/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Claudelands,Hamilton
11:00 PM 15/10/2025 to 06:00 AM 16/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Clevedon, Hunua, Matiatia, Penrose West and Bombay North, Auckland.
06:00 AM 24/09/2025 to 12:00 PM 24/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Tuakau, Waikato
06:00 AM 22/09/2025 to 12:00 PM 22/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Some areas in Auckland: Blockhouse Bay East, Waikowai, Flat Bush School and Otara
06:00 AM 22/09/2025 to 12:00 PM 22/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Minden, Bay of Plenty
08:00 AM 16/09/2025 to 07:00 PM 18/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Whakatu and Clive, Hawkes Bay
07:00 AM 16/09/2025 to 06:00 PM 18/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Dome Forest, Rodney and Warkworth, Auckland
06:00 AM 16/09/2025 to 06:00 PM 18/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Pukekohe, Auckland
11:00 PM 30/09/2025 to 06:00 AM 01/10/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Dargaville, North Island
08:00 AM 24/09/2025 to 06:00 PM 26/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Chartwell, Hamilton
07:00 AM 17/09/2025 to 07:00 PM 23/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Resolved
Nationwide
11:35 AM 02/09/2025 to 02:00 AM 03/09/2025
Mobile and Wireless Broadband

We’re aware of a recent issue affecting inbound calls for some customers using 3G services. Our teams have identified and resolved the problem. If you're still experiencing issues on 3G or 4G, please try restarting your device or toggling flight mode. Thank you for your patience and understanding.

Planned
Taradale South, Napier
12:00 AM 01/09/2025 to 06:00 AM 30/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Hairini Heights, Tauranga
08:00 AM 09/09/2025 to 08:00 PM 19/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Te Kowhai, Waikato
08:00 AM 15/09/2025 to 05:00 PM 17/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Makarau, Auckland
06:00 AM 16/09/2025 to 09:00 AM 16/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Mangawhai, Kaiwaka & Ruawai, Northland
06:00 AM 16/09/2025 to 09:00 AM 16/09/2025
Mobile and Wireless Broadband

Mobile coverage will be degraded

Planned
Weymouth, Auckland
08:00 AM 16/09/2025 to 08:00 PM 19/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Nationwide
03:00 PM 01/09/2025 to 06:00 AM 02/09/2025
Mobile and Wireless Broadband

We're performing a planned maintenance on the 2degrees network , and during this maintenance window, mobile customers using 3G may experience call connection issues for around 12 minutes. If your device supports 4G or 5G, there will be no impact to your service.


Additionally, some mobile service orders—such as number changes, disconnections, and barring/unbarring—may be delayed. We carry out these changes outside business hours to minimise customer impact. Thank you for your understanding.

Planned
Maoribank, Upper Hutt
08:00 AM 08/09/2025 to 05:00 PM 12/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Merivale, Christchurch
08:00 AM 16/09/2025 to 10:00 PM 17/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Mangere, Northcote Point, Papatoetoe, Kohimarama Road & Picton St Howick, Auckland
06:00 AM 15/09/2025 to 09:00 AM 15/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Warkworth, Rodney
06:00 AM 16/09/2025 to 06:00 PM 17/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Kaimai Lower, Bay of Plenty
10:00 PM 15/09/2025 to 06:00 AM 16/09/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Kaimai Lower, Bay of Plenty
10:00 PM 02/10/2025 to 06:00 AM 03/10/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded