We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

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Planned
Kaikohe, Northland
11:00 AM 17/06/2025 to 08:00 PM 18/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded while site is upgraded.

Planned Outage 17/06/2025 11:00 am - 02:00 pm 

Additional Outages required to complete upgrade 18/06/2025  06:00 pm -  08:00 pm and 19/06/2025  04:00 pm -  07:00 pm

Planned
Pauanui South, Coromandel
08:00 AM 24/06/2025 to 07:00 PM 25/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Wairoa River, Auckland
08:00 AM 23/06/2025 to 07:00 PM 24/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orere Point, Auckland
08:00 AM 23/06/2025 to 08:00 PM 26/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Under Repair
Whanganui
09:36 AM 18/06/2025
Broadband

We are aware of an issue affecting broadband and mobile services in the Whanganui region. This disruption is due to a third-party outage, which is impacting connectivity for some customers.

Our technical teams are actively working with the third party to resolve the issue as quickly as possible, and we will provide updates as soon as more information becomes available.

We sincerely apologize for any inconvenience and appreciate your patience during this time.

Planned
Gracefield, Lower Hutt
08:00 PM 01/07/2025 to 01:01 AM 02/07/2025
Mobile and Wireless Broadband

Mobile coverage maybe degraded.

Planned
Papakura, Auckland
09:00 AM 21/06/2025 to 02:00 PM 21/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ruawai and Kaiwaka, Northland
08:00 AM 18/06/2025 to 07:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Gondola and Peninsula Hill, Otago
06:00 AM 17/06/2025 to 05:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Maori bank, Wellington
06:00 AM 19/06/2025 to 08:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Poike, Bay of plenty
07:00 AM 17/06/2025 to 08:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Dunsandel, Selwyn District
07:00 AM 24/06/2025 to 08:00 PM 26/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Lake Rotoiti, Rotorua
08:00 AM 26/06/2025 to 04:00 PM 27/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Okere Falls, Rotorua
08:00 AM 26/06/2025 to 04:00 PM 27/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Pukekohe Raceway, Pukekohe
07:00 AM 25/06/2025 to 08:00 PM 27/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ruawai, Kaipara
08:00 AM 17/06/2025 to 07:00 PM 18/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Papatoetoe, Auckland
10:00 PM 08/07/2025 to 06:00 AM 09/07/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Tawa Wellington, Kaiwharawhaura Wellington and Lyall Bay Wellington
06:00 AM 27/06/2025 to 09:00 AM 27/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Titirangi Road Wellington, Gladys Scott Place Wellington
06:00 AM 19/06/2025 to 09:00 AM 19/06/2025
Mobile

Mobile coverage may be degraded

Planned
Birchville, Whitby, Maoribank, Totara Park, Wellington
06:00 AM 26/06/2025 to 09:00 AM 26/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Transmission gully motorway, Wellington
06:00 AM 23/06/2025 to 09:00 AM 23/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Queens Drive, Lower Hutt
06:00 AM 23/06/2025 to 09:00 AM 23/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Moera, Lower Hutt
06:00 AM 23/06/2025 to 09:00 AM 23/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Northland, Wellington
06:00 AM 24/06/2025 to 09:00 AM 24/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Stokes Valley, Lower Hutt
06:00 AM 24/06/2025 to 09:00 AM 24/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Crofton Downs, Wellington
06:00 AM 24/06/2025 to 09:00 AM 24/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Wadestown, Wellington
06:00 AM 24/06/2025 to 09:00 AM 26/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Travis Road Christchurch
08:00 AM 24/06/2025 to 10:00 PM 25/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Auckland Region
11:00 PM 23/06/2025 to 06:00 AM 24/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Johnsonville, Kelson, Petone and Normandale in Wellington
06:00 AM 01/07/2025 to 09:00 AM 01/07/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Tirau, Waikato
08:00 AM 17/06/2025 to 07:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Omahu, Hawkes Bay
07:00 AM 17/06/2025 to 06:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Lake Karapiro, Waikato
08:00 AM 17/06/2025 to 10:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Geraldine, Canterbury
08:00 AM 17/06/2025 to 10:00 PM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Godley Road Waitakere, Te Atatu Road Waitakere & Rosebank Road Auckland
06:00 AM 19/06/2025 to 09:00 AM 19/06/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Pahiatua Street Palmerston North
07:00 AM 09/06/2025 to 06:00 AM 11/07/2025
Mobile

Mobile coverage may be degraded

Planned
Mount Smart Road - Auckland
07:00 AM 03/06/2025 to 08:00 PM 20/06/2025
Mobile

Mobile coverage may be degraded

Planned
Greenmount, Auckland
07:00 AM 01/07/2025 to 05:00 PM 02/07/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded