Can I get Fibre broadband?
Whether you’re renting, a business owner or homeowner, find out if you can get Fibre at your place.
Have a Fibre box ready to go?
If you’ve already got an ONT box (optical network terminal) installed – look for a white or black box fixed to the interior wall – this means that Fibre has already been installed. We’ll get the line activated and, if you’ve opted to rent a modem from us, we’ll get it sent out to you in 3–4 working days. When your modem arrives, plug it into the ONT and switch it on. You should be up and running.
Simply pick a Fibre Broadband Plan and we’ll get you sorted.
Don’t have a Fibre box?
There are a few steps to getting you connected with Fibre.
First, choose your plan, then click Check availability under the plan you're interested in. Now enter your street number and street name into the address box, press the magnifying glass search icon and select your address from the list. You will then be taken to a page which shows you the best available broadband connections at that address.
If Fibre is available, follow these steps:
If you own your home and want to get Fibre
If you’re new to the Fibre game and you own your home (and it isn’t part of a body corporate or shared driveway), select which plan you want to sign up to and we’ll help you arrange a meeting with a technician to meet and discuss the Fibre installation process for your property. Fibre install times vary, depending on the need for consents and the type of build needed. Once a technician has visited, we'll have a good idea of how long it will take.
If you rent your property, have a cross-lease, or share a driveway and want to get Fibre
If you’re renting your property, it's worth having a conversation with your landlord before you request Fibre from us because we’ll need their consent before Fibre broadband can be installed.
Similarly, if your Fibre-ready address is subject to a cross-lease with multiple owners, such as if you share a driveway, or own a unit or an apartment administered by a body corporate, then we’ll need to get consent from all interested parties before Fibre can be installed.
Consent is required so that the Local Fibre Company (who do the physical installation of the lines) can get permission to access to the premises to install and maintain the Fibre connection. Fibre install times vary, depending on the need for consents and the type of build needed. Once a technician has visited, we'll have a good idea of how long it will take.
If you’re renting and move property
When your lease ends and you move to a new property, you can take your 2degrees Broadband with you. Depending on the connection types at the new address, this might mean you have a different service type. Please let us know 30 days before moving so that we can confirm what’s the best available connection we can provide at your new address.
Please leave the ONT box and the special power cables that go with it at your old property. We will ensure you have everything you need at your new property to get connected.
Want Fibre for your business?
Check out our great business broadband plans. Keep in mind that if your business is in a multi-owner building, or your premises is leased. you’ll also require consent from the neighbouring properties.