Broadband plans

• Broadband Terms and Conditions
• Promotions Terms and Conditions
• 2degrees Broadband Offer Summary
• Amazon Prime Video and Neon on us for 6 months Terms and Conditions

Amazon Prime Video and Neon on us for 6 months promotion

New customers signing up to a 12 month Unlimited Broadband plan only. Excludes mobile fees. Offer available for a limited time only. $15 rental modem shipping and non-standard installation fees apply. Early exit fees apply if you end your plan within 12 months. Broadband not available everywhere. Excludes any other charges including add ons. Amazon Prime: Valid for 6 months after the date of activation. Offer subject to change. Cancel anytime. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Must be activated within 30 days of the customer receiving the activation link email. Amazon Prime Video is $8/month after the promotional offer period. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Neon: Valid for 6 months after the date of activation. Must be activated by 17 September 2022. If you already have a Neon subscription then the 6 months free voucher will apply from the end of your current subscription period. Neon is $15.99/month after the promotional offer period. Broadband and Promotion T&Cs apply.

Broadband promotion offer:

Offer available for a limited time only. New customers only on a 12 month Unlimited and Ultimate Unlimited Broadband Plan. After 12 months standard charges apply

$15 rental modem shipping fee applies. Mobile fees excluded. Early exit fees apply if you end your plan within 12 months. Non-standard installation fees apply. Amazon Prime: Valid for 6 months after the date of activation. Offer subject to change. Cancel anytime. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Must be activated within 30 days of the customer receiving the activation link email. Amazon Prime Video is $8/month after the promotional offer period. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Neon: Valid for 6 months after the date of activation. Must be activated by 17 September 2022. If you already have a Neon subscription then the 6 months free voucher will apply from the end of your current subscription period. Neon is $15.99/month after the promotional offer period. Broadband and Promotion T&Cs apply.

Wireless broadband promotion offer:

Wireless Broadband only available in selected 4G coverage areas with sufficient network capacity. 2 months free offer available for a limited time on a 12 month fixed term only.

Applied as a credit for the first 2 months. Standard monthly plan charge applies after first 2 months. Excludes any other charges including add ons. $15 rental modem shipping and early exit fees apply. Wireless Broadband T&Cs apply.

• 2degrees offers a range of broadband options including Fibre, Wireless 4G, VDSL and ADSL, depending on your location.
• Broadband speeds can be impacted by your modem’s performance, the number of devices connected to your modem, server location, your device settings, and your WiFi setup.
• Wireless broadband speeds can be impacted by the distance between your modem and a cell site, the level of usage of a particular cell site by others, and network capability.
• To help you pick the right plan for your needs, please use our handy address checker on the page above. If you’re looking for independent information* on the type of broadband connections available at your address, please refer to the Broadband Map NZ (* This information is not acquired, maintained, or verified by 2degrees Mobile Limited.  We accept no responsibility for the accuracy of the information provided therein).
• You can also check your personal broadband data usage through our app or online at Your 2degrees. Depending on your usage, you can then decide if you want to switch plans.
• If your plan includes a modem from us, it will be capable of delivering the speeds we advertise for the plan you’ve chosen. But we cannot make the same guarantees if you choose to bring your own modem.
• If you choose to add a landline to your broadband plan, you can bring your existing landline number with you. This applies even if you are switching from a copper line connection to a VoIP connection. Alternatively, you can also ask for a new landline number to be assigned to your 2degrees account.
• We have specific responsibilities for the marketing of broadband via codes set by NZ Telecommunications Forum. You can find more about these codes here. If you don’t think we’ve done a great job, or met these responsibilities, you can find our complaints process here.
• You can also raise a matter with the Telecommunications Disputes Resolution (TDR) who are an independent body who help manage complaints – tdr.org.nz

Amazon Prime Video on Us for 6 months:

• You must be on a 12-month unlimited broadband plan to be eligible.
• Amazon Prime Video on us is valid for 6 months after the date of activation.
• You have 30 days from the date of activation of your eligible broadband plan to activate your Prime Video subscription.
• One new Prime Video subscription per eligible 2degrees broadband plan connection.
• If you have an existing Prime Video subscription, you’ll just need to cancel this and start again with a new account to get the offer.
• Streaming Prime Video uses data. Any data use incurred from watching Prime Video will count towards your monthly broadband allowance.
• You can cancel your Prime Video subscription at any time.
• Early termination charge applies if you disconnect your 2degrees broadband before the end of your broadband term.
• If you want to keep enjoying Prime Video after your year on us is up, your Prime Video charge will automatically be applied to your 2degrees broadband bill.
• After 12 months from your activation of Prime Video, the standard monthly charge for Prime Video of $8 will apply.
• Customer queries relating to the Prime Video service or content should be directed to Prime Video.
• Not available on 2degrees Business plans.
• Offer is not redeemable or refundable for cash and cannot be exchanged for Amazon Gift Cards.
• Offer is subject to change, and restrictions apply.
• By clicking activate, you agree to the Amazon Prime Video Terms of use.
• Amazon, Prime Video, and all related logos and motion marks are trademarks of Amazon.com, Inc.
• 2degrees Broadband Terms and Conditions apply.

Neon on Us for 6 months:

• You must be on a 12-month Unlimited Broadband plan to be eligible for the offer.
• ‘Neon on us for 6 months’ is valid for 6 months after the date of activation.
• Voucher must be redeemed by 17 September 2022. If you don’t activate your Neon subscription by the expiry date, you will forfeit the voucher.
• Only one 6-month Neon subscription is available per eligible 2degrees broadband plan connection.
• You can cancel your Neon subscription at any time.
• Early termination charge applies if you disconnect your 2degrees broadband before the end of your broadband term.
• If you want to keep enjoying Neon after your 6 months on us is up, your subscription will automatically revert to a paid subscription through Neon. However, we are working on being able to bill you directly for your Neon subscription – we may be in touch with you in future to offer you this option.
• After 6 months from your activation of Neon, the standard monthly charge for Neon of $15.99 per month will apply.
• All queries relating to Neon or content should be directed to Neon’s help and support directly.
• Not available on 2degrees Business, Home Wireless, or Rural Broadband plans.
• Offer is not redeemable or refundable for cash and cannot be re-sold.
• 2degrees offers no refunds for lost, stolen or damaged vouchers.
• Total value of voucher will be redeemed in full at time of redemption.
• Voucher cannot be used in conjunction with another offer.
• The voucher does not include access to Neon Movie rentals which are an additional charge.
• Offer is subject to change, and restrictions apply.
• By redeeming the voucher and activating your subscription, you agree to the Neon Terms of Use and Privacy Policy.
• Offer is subject to the 2degrees Broadband Terms and Conditions and Neon and Amazon Prime Video on us for 6 months promotion terms and conditions.