Using your personal modem to connect to 2degrees services

When you join 2degrees Broadband, you can get a 2degrees modem or use your own – we call this a BYO (Bring Your Own) modem.

Can I use my own modem for my Broadband connection?

Yes, you can – unless you are on our Wireless or Rural Wireless Broadband, in which case, you’ll need a 2degrees-supplied modem.

Renting a modem takes the hassle out of getting your broadband connected. Our modems are set up and ready to go, you just need to plug it in and follow the simple instructions included in the box.

When you join 2degrees on a contract, we’ll send you a rental modem to use while you’re with us. The modem is free (plus a $15 delivery charge), you’ll just need to return it to us when you leave, or a fee may apply.

If you Bring Your Own modem, you’re not charged a modem or shipping fee.

Please note that we can only provide limited support if you choose to supply your own device and that you will need to input all the settings yourself.

What specifications does my BYO modem need to connect to 2degrees Broadband?

If you want to use your own modem for our VDSL or Fibre services, it needs to be able to support VLAN tagging and PPPoE authentication.

What settings should I use for my personal (BYO) modem?

When you connect your own modem, you will need to enter some 2degrees settings to connect to the internet. These settings are different if you have an ADSL, VDSL, or Fibre connection.

If you have an ADSL connection, use these settings:

  • Username: Your username@snap.net.nz
  • Password: The password you chose at sign up.
  • Encapsulation: PPPoA / VC-MUX
  • VPI: 0
  • VCI: 100

If you have a VDSL connection, use these settings:

  • Username: Your username@snap.net.nz
  • Password: The password you chose at sign up.
  • Encapsulation: PPPoE
  • VLAN ID: 10
  • VPI: 0
  • VCI: 110

If you have a Fibre connection, use these settings:

  • Username: Your username@snap.net.nz
  • Password: The password you chose at sign up.
  • Encapsulation: PPPoE
  • VLAN ID: 10

If you need help setting up your own modem, we recommend that you refer to the modem manufacturer's user manual or take a 2degrees modem instead.

If you want to use our phone services with your BYO modem:

Business customers can use VoIP even if they choose the Bring Your Own Modem option.

Residential customers may use Home Phone Plus, or Home Phone basic with Bring Your Own modem, but limited support will be offered.

What settings should I use to set up Home Phone Plus on my personal modem?

If you’ve signed up to Consumer Broadband with Home Phone Plus without taking a 2degrees modem, you’ll need to set up your VoIP line yourself.

VoIP stands for ‘Voice over Internet Protocol’, which is the technology that allows you to make phone calls using your broadband connection instead of through old-fashioned telephone lines.

Use the following settings to set VoIP up:

  • Domain: connect2.plus.snap.net.nz
  • Proxy / Outbound Proxy: connect1.plus.snap.net.nz
  • Register Expires: 3600
  • DTMF: RFC2833
  • SIP Port: 5060
  • Codecs: PCMA/PCMU

For security reasons, we cannot provide any passwords via email or text. We can only provide it directly over the phone. Alternatively, you can find this password yourself by logging into your 2degrees portal and following these steps:

  • Search for Home Phone Plus and choose Change Password
  • Click the blue tab next to ‘Generate password’
  • Click Yes, use it on the prompt (Please ensure you’ve noted down this password in a safe place for future use)

or the customer can find this password by logging into the Selfcare portal and searching under Home Phone Plus->Change Password-> Click on the Blue tab next to Generate password and click "Yes, Use it!" on the prompt (Ensure you have noted down this password). We'll email your phone number, SIP username, and SIP password once you've activated.

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