What is Family Share?

Get ready to change the way you and your family and friends use your phones.

If you’re on an eligible Pay Monthly plan of $55 per month or over, you can share your minutes, texts and data with up to three people for only $25 extra per person each month.

If you're on a retired plan with unlimited calls and texts, you are eligible to share your calls and texts too.

You can also set up Shared Data, which will allow you to share your plan's New Zealand data with up to five friends or family with 2degrees numbers.

What does Family Share include?

If you’re on an eligible plan you can share your Unlimited voice calls and texts to New Zealand and Australia with up to three people that have a 2degrees account for an extra $25 per person each month.

  • Shareable unlimited* calls and texts to New Zealand & Aussie
  • Shareable New Zealand Carryover Data
  • Share all of this with up to three other people for only $25 per person each month. 

How do I start sharing calls and texts with my Family Share group?

You can start sharing whenever you like using either the 2degrees App, or by text.

If you have Spend Control set up, make sure you’ve set your limit high enough to allow for your monthly charge for sharing calls and texts, as well as any other Add-Ons or extra spend you may have each month.

Add someone to your Family Share in the 2degrees App:

  • Select Menu > Your Account > Sharing > Add Someone
  • Then punch in the 2degrees number you want to share with
  • Next click the Calls and Texts check box
  • Then push Add 
  • Lastly click on Buy now to confirm you’re happy to pay $25 a month
  • You’re done! We’ll send you a text once your sharing has been set up
  • You and your sharee(s) may need to restart your mobiles to start sharing

You’ll notice that you have the option in the app to share data as well. If you didn’t already know, you can keep up to five of your friends and family surfing, scrolling and snapping by sharing your data with them for free! So if you want to share data as well as calls and texts, simply select both boxes and we’ll set everything up together. Find out more about Shared Data here.

Add someone to your Family Share by text:

  • Text Share Unlimited followed by a space, then the number you want to share with to 233. Like this:
    SHARE UNLIMITED 0220202020
  • We’ll send you a text asking you to confirm you want to do this
  • Reply Y to confirm
  • You’re done! We’ll send a text once your sharing has been set up
  • You and your sharee(s) may need to restart your mobiles to start sharing

How do I stop sharing calls and texts with one of my Family Share group?

If things have changed or you no longer want your friends to use all your minutes and texts, you can stop sharing whenever you like using either the 2degrees App, or by text.

Remove someone from your Family Share group in the 2degrees App:

  • Select Menu > Your Account > Sharing to see the numbers (or names) of the people you’re sharing with
  • Tap the person you want to stop sharing with
  • If you want to stop sharing calls and texts, untick the Calls and Texts check box, then tap Update
  • If you want to stop sharing data, as well as calls and texts, tap Stop Sharing and we’ll stop everything together You’re done! We’ll send you a text once we’ve updated your sharing details.

Remove someone from your Family Share group by text:

  • Text STOP followed by a space, and then the number of the person you want to stop sharing with, to 233. Like this: STOP 0220202020.
  • We’ll send you a text once we’ve updated your sharing details
  • If that person is also using your NZ data using Shared Data services, you can stop them by texting STOP followed by a space and the recipient's mobile number to 747, for example, STOP 0220202020.

How can I see or check who I’m sharing data with?

Forgot who you’re sharing with? It’s easy to find out in the 2degrees Mobile App or by text.

Check who you’re sharing with in the 2degrees App

  • Scroll down to your Dashboard to see who you’re sharing with and what they're sharing with you (data or calls and texts, or both).

Check who you’re sharing with by text

  • Text VIEW UNLIMITED to 233
  • We’ll send you a text back to confirm the number/s you’re sharing with

I’m on Family Share, why can’t I see sharing calls and texts in the 2degrees App?

We’ve made sharing super easy to use in the 2degrees App, so if you can’t see it, there could be a few reasons why.

  • You're not on an eligible Pay Monthly plan (see Things you should know, below)
  • Unfortunately, you can't share your calls and texts on Prepay, so you won’t see the option in the App. You'll need to be on an eligible Pay Monthly or Business plan to be able to share. If you’re happy to stay on Prepay and have friends or family on an eligible 2degrees Pay Monthly or Business plan, why not see if they're happy to share their calls and texts with you?
  • You haven’t got the latest version of our app installed:
    • Apple devices – sharing calls and texts is available in version 4.5 of our App and above. Visit the App store to update to the latest version. If you're in the App store and you can't see version 4.5 you could be still on iOS8 and will need to update your phones operating system to iOS9 or above. You can do this from your iPhone by selecting Settings > General > Software Update, then follow the steps. Once on iOS9 or above, reopen the App Store, you'll then be able to see and update to the latest version of our App.
    • Android devices – shared Data is available in version 4.6 of our App and above. Go to the Play Store to update to the latest version.

Things you should know about Family Share

  • *Fair Use Policy applies.
  • You must be on a $55 plan or above to activate.
  • Maximum of 5 people for data sharing per plan. Persons sharing must have a device with a 2degrees SIM.
  • To share data, you must activate Shared Data services.
  • $25 charge per month (or part month) applies for each person sharing and valid until you no longer wish to share. You will be charged $25 per month (or part month) for each person you share with. Charge is in addition to your monthly Plan charge. Shared Data is a free service.
  • Standard NZ and Aussie minutes and person-to-person text only. Premium rate numbers excluded. Calls and texts to countries other than NZ & Aussie cannot be shared. NZ data usage only.

See our full Terms and Conditions.

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