Change or update your account details

No matter which type of account you have with us, it’s important that your details are up to date so that we can get in touch with you.

You can update your contact number, mobile number and login password by clicking on ‘My Details’ in the top right menu when you log in to My 2degrees.

For Pay Monthly and Business customers, we ask that you inform us of any official change to your business or personal name.

We promise to look after your details properly, as you’ll see in our Privacy Policy.

What account information can I manage?

• Update your contact number, mobile number and login password
• Change your email or billing address
• Change your automatic payment or billing method
• Add or remove a mobile number to the account

How do I change my name on my Pay Monthly, Broadband or Business account?

If you’ve officially changed your personal or business name, please download a name change form and email together with proof of the name change to creditteam@2degreesmobile.co.nz.

If you have both broadband and mobile accounts with us, you only need to fill out the form once.

When to use the name change form:

• You’re a Pay Monthly plan account holder
• You’re a Broadband plan account holder
• You've changed your personal or business name and want us to update your details

Download the Personal Account Name Change form 

Download the Business Account Name Change form 

Business account holders, please also see the Manage your Business Plan and Payments page.

Please allow three working days (from when we receive this fully completed form and proof document) for us to make the change. We’ll email you when it’s done, and you will be able to see the change in My 2degrees.

How do I change my email or billing address?

If you want to update your email or billing address you'll need to give us a call on 0800 022 022.