Rural broadband

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Samsung Galaxy S26 Ultra Offer:

Limited time or while stocks last. Savings evenly spread across your Interest Free (IF) term and end if eligible plan ends. $49 up front. New Customers only, alternative savings available instore.

Free Memory Upgrade: Get the 512GB device for the same price as the 256GB, worth $400 value. Value: Get up to $1900 of value over your IF term of 24 or 36 months when you purchase on eligible plan and Trade In a Samsung Galaxy S24 Ultra 256GB.  IF savings: when you join: save up to $800 when purchased IF over 24/36 months on a $80 Pay Monthly Plan;$600 when purchased IF on a $65 Pay Monthly Plan; $300 when purchased IF on a $40/$35 Group Plan; or $200 when purchased IF on a $30 Group Plan. Saving is evenly spread across your IF term and ends if you end eligible Plan that you signed up to. Trade In: $700 Trade In value for a Samsung Galaxy S24 Ultra 256GB. Phone must meet Trade In criteria Interest Free: Phone balance repayable if you end your eligible plan including discounts not yet applied. Interest free, criteria, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

Samsung Galaxy S26, S26 Plus Offer:

Limited time or while stocks last. Savings evenly spread across your Interest Free (IF) term and end if eligible plan ends. $49 up front. New customers only if stated below.

Free Memory Upgrade: Get the 512GB device for the same price as the 256GB, worth $400 value. Value: Get up to $1600 of value over your IF term when you purchase on eligible plan and Trade In a Samsung Galaxy S24 Ultra 256GB.  IF savings: Save up to $500  when purchased IF on an $80 Pay Monthly Plan; $300 when purchased IF on a $65 Pay Monthly Plan; or (new customers only)  $300 if you join and purchase IF on a $40/$35 Group Plan or $200 on a $30 Group Plan. Saving is evenly spread across your IF term and ends if you end the Eligible Plan that you signed up to.  Trade In: $700 Trade In value for a Samsung Galaxy S24 Ultra 256GB. Phone must meet Trade In criteria. Interest Free: Phone balance repayable if you end your eligible plan including discounts not yet applied. Interest free, criteria, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

iPhone 17 Series Offer:

Limited time or while stocks last. Interest Free (IF) savings end if eligible Plan ends.

Savings: Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join and purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Samsung Galaxy Z Fold7 and Z Flip7 Series Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save $300 off the RRP when you purchase the Z Fold7/Z Flip7 Outright or on a Pay Monthly plan in a 2degrees store or online Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join and purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Samsung Galaxy S25 FE Offer:

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join and purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Samsung Galaxy S25 Ultra Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save $300 off the RRP when you purchase the S25 Ultra Outright or on a Pay Monthly plan in a 2degrees store or online. Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join and purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Samsung Galaxy S25, S25 Plus Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join and purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Samsung Galaxy A26, A36, A56 and xCover7 Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Saving: $200 Interest Free saving available when you purchase interest free on a $45+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

OPPO Find X9 Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

One Gift per eligible transaction, limited stock and while stocks last redeemable from www.oppopromotions.co.nz. Savings: Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

OPPO X9 Pro Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

One Gift per eligible transaction, limited stock and while stocks last redeemable from www.oppopromotions.co.nz. Savings: Save $200 off the RRP when you purchase the X9 Pro Outright or on a Pay Monthly plan in a 2degrees store or online Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

OPPO A5 Pro 5G Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Saving: Save $50 off the RRP when you purchase the Reno13 Outright or on a Pay Monthly plan in a 2degrees store or online. $200 Interest Free saving available when you purchase interest free on a $45+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

OPPO Reno13 F Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Saving: $200 Interest Free saving available when you purchase interest free on a $45+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

OPPO Reno13 Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save $100 off the RRP when you purchase the Reno13 Outright or on a Pay Monthly plan in a 2degrees store or online. Save $300 Interest Free saving available when you join and purchase interest free on a $65+ Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

OPPO Reno13 Pro Offer

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save $200 off the RRP when you purchase the Reno13 Ultra Outright or on a Pay Monthly plan in a 2degrees store or online. Save $300 Interest Free saving available when you join and purchase interest free on a $65+ Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

iPhone 16e Series Offer:

Limited time or while stocks last. Interest Free savings end if eligible plan ends.

Savings: Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you purchase interest free on a $65 Pay Monthly Plan or $200 Interest Free saving available when you join and purchase interest free on a $45/$55 Pay Monthly Plan or $300 Interest Free saving on a $35+ Group Plan or $200 Interest Free saving on a $30 Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs

JB Plans are not eligible for the purposes of 2degrees Interest Free phone promotional offers.

Trade In Terms

Trade In selected smart phones to purchase a new phone on Interest Free with eligible Plan only. When you trade in your phone at a 2degrees store, the value of your Traded in phone will be deducted from the Interest Free balance of your new phone purchase at sign up. If you Trade-in through 2degrees online, the value of your Traded in phone will be credited to your bank account once it is accepted by our Trade-in partner, Moorup. Trade-in value varies by phone make and model and must be in good working condition, with no screen cracks or other defects that go beyond normal wear & tear. One Trade In transaction per eligible Plan per qualifying campaign. Multiple phones may be Traded In to purchase a single new phone. After Trading In, your Interest Free balance must be $120 or more. No refunds or other account credits. Trade In value is non-transferable and cannot be exchanged for cash if it was deducted from the Interest Free balance. We reserve the right to amend or cancel this offer at any time. Trade In, Interest Free and Plan T&Cs apply.

50% OFF for 6 months on Group plans. Offer available 02/03/2026 to 19/04/2026. Discount repayable if you end your plan(s) within 12 months.

For new group connections added to a $45+ Pay Monthly Leader Plans only. Discount not on Leader Plan. Discount repayable if you end your eligible plan(s) within 12 months. Discount may not be applied until your second bill. Standard plan price after 6 months. Limit on additional connections. Discount on plan charge only, Exclusions apply including add-ons. Discount lost if you cancel or downgrade your plan. We reserve the right to amend or cancel the offer at any time. Plan and Promotions T&Cs apply. See 2degrees.nz for full T&Cs.

Watch Sidekick Plan Offer:

Watch Sidekick Plan Free for 3 months: Offer ends 30 June 2026.  Sign up to a Watch Sidekick Plan and get three months free on your Watch Sidekick Plan. Standard monthly charge applies three months from your sign-up date. Eligible watch required. Watch Sidekick Plan can be added to any active Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plan). Boss Plan must also be consumed on eligible handset. Boss Plan standard monthly fees apply in addition to Watch Sidekick Plan standard monthly fees (except during the promotion). During the promotion, you will continue to be liable for any additional charges you incur, including Interest Free charges and premium call charges. Watch Sidekick Plan shares Boss Plan’s allocations, and mobile number for calls and texts. Must be on the same Account as Boss Plan. International roaming is not available. 4G required for all watch services. Ends if Boss Plan ends. Watch Sidekick Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs.

Prepay Plan Free Carryover Data Offer:

New customers on a $8+ Monthly Prepay Plans (excluding $85 Monthly Prepay Plan) or any of the fortnightly plans and port their number to 2degrees only. Bonus Data applied within 72 hours. One off data allocation. Bonus data lost if you do not maintain an active eligible plan. Minimum $10 Top Up applies. Plans auto renew with enough credit. 2degrees reserves the right to cancel or amend this promotion at any time. Plan and Promotion T&Cs apply. see 2degrees.nz for full terms.

Up to $80 Worth of Freebies on Eligible Prepay Phone Offer:

Limited time only or while stocks last. Value includes $25 Prepay Plan, and for new customer only $5 SIM, $50 credit with phones $69+. One redemption every 90 days.

Scratchy Offer:

Plan valid for 1 month, auto renews with enough credit. Min $10 Top Up applies. One promotion per applicable purchase. Scratch the code on your phone box and enter it online at 2degreesmobile.co.nz/redeem or text 229 by 19/04/2026. If you have a prepay plan, the new $25 monthly plan that you’re redeeming will renew automatically. $50 credit applied in two $25 instalments after scratch code is redeemed. Bonus credit cannot be exchanged for cash or transferred. Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.

Unfairuary:

Spark and Skinny's most common Prepay plans are offered on their websites with a 28 day validity period, correct at 9th December 2025. 365 days/28 days = 13 charges & plans per year. 2degrees Monthly Prepay Plans = 12 charges & plans per year. Auto renews monthly. Minimum $10 top up applies. T&Cs apply.

Fibre Broadband Offer:

New customers on a 12 month Unlimited Fibre Plan (excludes VDSL or ADSL) and Ultimate Unlimited Broadband Plan. 6 months Free Prime Video is an Online exclusive offer and not available on any other channels. Non - standard installation and early exit fees (up to $199) apply. Open term plan incurs $99 connection fee. $15 modem shipping fees apply unless modem supplied in store. A non-return fee is payable for rental modems.   

$10 off per month: New Broadband customers on a 12-month Unlimited Fibre Plan (excludes VDSL or ADSL) and Ultimate Unlimited Broadband Plan only. Discount applied as a $10 monthly credit prior to monthly billing date. First credit instalment applied after activation of Broadband Plan. Credit is non–transferable, exchangeable, and non–redeemable for cash. Standard pricing after 12 months. General: .:. Rental modem option only available on fixed term plans and incur $5 / m charge (excluding Hyperfibre Plans). BYO option available on fixed and open term plans. Modem purchase option available only on open term plan. Broadband not available everywhere. Additional fees may apply for VDSL and ADSL connections. Prime Video: Valid for 6 months after the date of activation. Offer subject to change. Cancel anytime. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Must activate within 30 days of receiving the activation link email. Prime Video is currently $10.99/month. Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.  Broadband, Amazon Prime and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.

Wireless Broadband Offer:

New customers on a 12 month Wireless Essential and Wireless 5G Max Plan eligible for $5 off standard plan charge per month for 12 months. 2degrees modem required. $15 modem shipping fee applies unless modem supplied in store. Early exit fees apply if you end your fixed term plan early. Offer: Discount applied as a $5 monthly credit prior to monthly billing date. First credit instalment applied after activation of Broadband Plan. Credit is non–transferable, exchangeable, and non–redeemable for cash. Standard pricing after 12 months. Free Modem Rental: $5 monthly modem fee waived while you remain on an eligible Wireless Broadband plan. Wireless Broadband:  Rental modem only an option on fixed term plans. 4G / 5G coverage only available in selected coverage areas. No BYO modem option. General: Broadband and Promotion T&Cs apply. See 2degrees.nz for full T&Cs. 

Unlimited Plans:

*Max speeds on Unlimited Plans reduce to 1.2mbps after allocated plan data, per person. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 100GB: You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.

Unlimited Calls and Texts to NZ & Aussie:

Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.

Free Data Hour every day:

Max speeds on Data Clock reduce to 1mbps after 40GB/month, per person. *Fair Use Policy applies.
If you have an active current Prepay Plan or Pay Monthly Plan and register on the Data Clock app you will get 1 free hour of data per day. See www.2degrees.nz/data-clock for details on registering for the Data Clock app. Free data hours immediately expire if they aren’t used each day. *Free Data Hour not available on $8 Monthly Prepay Plan. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. T&Cs apply.

Carryover Plans

Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Plan data used first then Carryover Data.

Watch Sidekick Plan:

Eligible watch required. Watch Sidekick Plan can be added to any active Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plan). Boss Plan must be consumed on eligible handset. Boss Plan standard monthly fees apply in addition to Watch Sidekick Plan standard monthly fees. Plan shares Boss Plan’s allocations, and mobile number for calls and texts. Must be on the same Account as Boss Plan. International roaming is not available. 4G required for all watch services. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs.

Data Sidekick Plan:

Can be added to any current Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plans). Plan shares Boss Plans data allocations. Calls and texts will be charged at standard mobile rates. Must be on the same Account as Boss Plan. International roaming is not available. Hotspot not available. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs

To see the full terms and conditions for our broadband plans, please visit Broadband terms and conditions.

To see the full terms and conditions for our power plans, please visit Energy terms and conditions.

Offer Summaries by connection type:

• Wireless Offer Summary
• Copper Offer Summary
• Fibre Offer Summary

Broadband things you should know:

• 2degrees offers a range of broadband options including Fibre, Wireless 4G and 5G, VDSL and ADSL, depending on your location.
• Fair Use Policy applies to Unlimited Wireless Broadband.
• Broadband speeds can be impacted by your modem’s performance, the number of devices connected to your modem, server location, your device settings, and your WiFi setup.
• Wireless broadband speeds can be impacted by the distance between your modem and a cell site, the level of usage of a particular cell site by others, and network capability.
• To help you pick the right plan for your needs, please use our handy address checker on the page above. If you’re looking for independent information* on the type of broadband connections available at your address, please refer to the Broadband Map NZ (* This information is not acquired, maintained, or verified by 2degrees Mobile Limited. We accept no responsibility for the accuracy of the information provided therein).
• You can also check your personal broadband data usage through our app or online at My 2degrees. Depending on your usage, you can then decide if you want to switch plans.
• If your plan includes a modem from us, it will be capable of delivering the speeds we advertise for the plan you’ve chosen. But we cannot make the same guarantees if you choose to bring your own modem.
• If you choose to add a landline to your broadband plan, you can bring your existing landline number with you. This applies even if you are switching from a copper line connection to a VoIP connection. Alternatively, you can also ask for a new landline number to be assigned to your 2degrees account.
• Wireless Broadband uses different technology than Fibre Broadband. For any 3rd party service that requires broadband such as medical alarms, security alarms or any service that requires a fixed landline, we recommend you check with your provider to ensure it is compatible with Wireless Broadband before signing up to this service.
• We have specific responsibilities for the marketing of broadband via codes set by NZ Telecommunications Forum. You can find more about these codes on the TCF website. If you don’t think we’ve done a great job, or met these responsibilities, let us know via our our complaints process.
• You can also raise a matter with the Telecommunications Disputes Resolution (TDR) who are an independent body who help manage complaints – tdr.org.nz

To see the full terms and conditions for our online shop, please visit www.2degrees.nz/terms/onlineshop.

To see our terms of use and privacy policy, please visit www.2degrees.nz/termsofuse.

Delivery:

Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. If the item is marked as delivered but somehow you have not received the item, please contact us as soon as possible on 0800 022 022 and we will do our best to lodge an investigation with courier post. Once the device has been delivered to your address, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.

Returns:

Faulty or incorrect items:
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind:
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
Manufacturer's warranty:
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.