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What is 4G Wireless Broadband?
4G Wireless Broadband is delivered over our 4G mobile network. Unlike old-fashioned copper cables or fibre cables in the ground, 4G Wireless Broadband is beamed straight to your modem via our robust 4G network. The same network we use to connect our mobile phones.
Is 4G Wireless Broadband simpler to set up?
Absolutely. Unlike a fibre connection, you no longer have to wait for an installation. Once you get your 4G Wireless modem, just plug it in, switch it on and connect your devices.
Why is there a data limit?
Since 4G Wireless broadband runs on our 4G network, we need to ensure the network can support as many users as often as possible. If you need more than 300GB of data each month, we recommend upgrading to our Unlimited 4G Wireless plan.
Will the available data be enough for my needs?
It depends. If you need to connect a few devices to the internet for basic browsing, checking email, and the occasional video streaming or video calls, our 300GB plan should get you through the month. You can also upgrade to our Unlimited plan for a bit more data to go around. But if you need the internet to handle multiple devices simultaneously running high-intensity stuff (4K video and gaming, loads of hi-def livestreaming etc.), you should go with one of our fibre plans.
Can I get a landline with 4G Wireless broadband?
Currently, we don’t offer a landline with any of our 4G Wireless broadband plans. If you need a landline, we recommend exploring our fibre plans.
What is 5G Wireless broadband?
5G Wireless broadband is delivered over our 5G mobile network. Unlike old-fashioned copper cables or fibre cables in the ground, 5G Wireless broadband is beamed straight to your modem via the nearest 5G cell tower just like your mobile phone. 5G is only available in selected parts of Auckland, Wellington and Christchurch for now.
Is 5G Wireless broadband simpler to set up?
Absolutely. Unlike a fibre connection, you no longer have to wait for an installation. Once you get your 5G Wireless modem, just plug it in, switch it on and connect your devices.
Is there a data limit?
Our Wireless 5G Broadband plan offers unlimited data. However, since Wireless 5G Broadband runs on our 5G network, Fair Use Policy applies.
What does unlimited mean?
Unlimited broadband does what it says on the tin. With this plan you never have to worry about running out of data during the month. Even if you have multiple devices simultaneously running high-intensity stuff (4K video and gaming, loads of hi-def livestreaming etc.). Fair Use Policy applies.
Can I get a landline with 5G Wireless broadband?
Currently, we don’t offer a landline with any of our 5G Wireless broadband plans. If you need a landline, we recommend exploring our fibre plans.
What is Fibre Starter Unlimited Broadband?
Beamed over fibreoptic cables, this connection offers a fast and stable internet connection.
What does Fibre Starter mean?
Fibre Starter offers you the power of high-speed broadband at even lower prices than our other unlimited Fibre broadband plans. This plan also gives you the flexibility to pay your bills weekly or fortnightly.
What does unlimited mean?
Unlimited broadband does what it says on the tin. With this plan you never have to worry about running out of data during the month. Even if you have more than one device connected to the internet at the same time.
Will this plan be enough for my needs?
It depends. If you need to connect a few devices to the internet for basic browsing, checking email, and the occasional video streaming or video calls, our Fibre Starter Unlimited plan should get you through the month.
What is Unlimited Fibre Broadband?
Beamed over fibreoptic cables, this connection offers a fast and stable internet connection.
What does unlimited mean?
Unlimited broadband does what it says on the tin. With this plan you never have to worry about running out of data during the month. Even if you have multiple devices simultaneously running high-intensity stuff (4K video and gaming, loads of hi-def livestreaming etc.).
What is Ultimate Unlimited Fibre Broadband?
Beamed over fibreoptic cables, this connection offers a fast and stable internet connection. But with our Ultimate Unlimited Fibre, you get speeds that far exceed our Unlimited Fibre connection.
What is the difference between Unlimited and Ultimate Unlimited?
In a nutshell, speed. Think of Fibre as a fast car and Mpbs the max speed at which you can drive it.
*Broadband speeds can be impacted by your modem’s performance, the number of devices connected to your modem, server location, your device settings, and your WiFi setup.
What is Hyperfibre?
Hyperfibre is the fastest broadband available in NZ. Built to deliver gigabit speeds, this connection allows multiple users to immerse in ultra-smooth 4K video streaming, game with just 1ms latency, and upload large files faster with ease.
What’s the difference between Hyperfibre and Ultimate Unlimited Fibre Broadband.
In a word, speed. While our Ultimate Unlimited Fibre Broadband delivers 882/495Mbps peak time average speeds, Hyperfibre delivers speeds of up to 4Gbps. For reference, 1Gbps is a whopping 1000Mbps. You do the math.
*Broadband speeds can be impacted by your modem’s performance, the number of devices connected to your modem, server location, your device settings, and your WiFi setup.
iPhone 17 Series Offer:
Limited time or while stocks last. Interest Free (IF) savings end if eligible Plan ends.
Plan discount repayable if you end your Plan within 12 months. Trade In value will not be applied to IF purchase when you Trade In online. Offer above applies to new Pay Monthly customers only. From $399: Total IF phone repayments plus $49 upfront payment on $80 Pay Monthly Plan, excludes monthly Plan cost. $700 IF savings and plus up to $1250 Trade In value for iPhone 16 Pro Max 256 GB applies. From $599: Existing customers on $80 Pay Monthly Plan, above Trade In value applies with $500 IF saving. No Plan discount. General: Additional alternative IF savings apply, see 2degrees website. IF savings spread evenly across your IF term. IF savings end if eligible Plan ends and phone balance repayable excluding any IF savings not yet applied. Phone must meet Trade In criteria. Plan savings may not be applied until your 2nd bill. Standard monthly Plan charges after 6 months. IF payments and monthly Plan charges start from date of pre-order. We reserve the right to amend or cancel this offer at any time. T&Cs apply. See 2degrees for full T&Cs.
Samsung Galaxy Z Fold7 Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Get up to $1300 off over your Interest Free term when you purchase and Trade In a Samsung Galaxy S24 Ultra 256GB. Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan . Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In: $800 Trade In value for a Samsung Galaxy S24 Ultra 256GB. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Option to purchase Buds3 Pro in same transaction to save $150. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy Z Flip7 & Z Flip7 FE Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Get up to $1300 off over your Interest Free term when you purchase and Trade In a Samsung Galaxy S24 Ultra 256GB. Save up to $500 Interest Free available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In: $800 Trade In value for a Samsung Galaxy S24 Ultra 256GB. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Option to purchase Buds3 Pro in same transaction to save $150. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy S24 FE Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Save $300 off the RRP on the Galaxy S24 FE when you purchase Outright or on a Pay Monthly plan in a 2degrees store or online. Saving: $250 Interest Free saving available when you purchase interest free on a $55+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy S25 FE Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: $250 Interest Free saving available when you purchase interest free on a $55+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy S24, S24 Ultra Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Save $300 off the RRP on the S24, S24+, S24 Ultra when you purchase Outright or on a Pay Monthly plan in a 2degrees store or online. $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy S25 Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Save $200 off the RRP on the S25, save $300 off the RRP on the S25+, S25 Ultra when you purchase Outright or on a Pay Monthly plan in a 2degrees store or online. $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase interest free on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Option to purchase Buds3 Pro in same transaction to save $150. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Reno13 F Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $100 Interest Free saving available when you purchase interest free on a $55+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Reno13 Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Save $100 off the RRP on the Oppo Reno13 when you purchase Outright or on a Pay Monthly plan in a 2degrees store or online. $200 Interest Free saving available when you purchase interest free on a $55+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Reno13 Pro Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $200 Interest Free saving available when you purchase interest free on a $55+ Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Find X8 Pro Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Savings: Save $500 off the RRP on the X8 Pro when you purchase Outright or on a Pay Monthly plan in a 2degrees store or online. $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase interest free on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
iPhone 16 Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
iPhone 16e Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase on a $65 Monthly Plan or $250 Interest Free saving when you join us and purchase on a $55 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy Tab A9+, Galaxy Tab S6 Lite 2024:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $50 Interest Free saving available when you purchase interest free on a $5 Sidekick Pay Monthly Plan. Saving is evenly spread across your Interest Free term and ends if you end the Eligible Plan that you signed up to. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Interest Free: Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Value Deals Offer:
New Pay Monthly customers only. Discount spread over 36-month Interest Free term as a credit reducing phone cost to $1+/m. Discount ends if Interest Free term ends. Sign up to a new $45+ Pay Monthly Plan (or $35+ Group Plan) and purchase an Eligible Device on a 36-month Interest Free Term and you will be eligible to receive an Interest Free discount in accordance with the table below (Interest Free Discount). The Interest Free Discount will be evenly spread across your Interest Free term as a credit reducing phone cost to the prices stated below. Interest Free Discount ends if fixed term ends.
| RRP | $229 | $229 | $299 | $399 | $349 | $499 | $549 | $649 | $799 | $1199 |
| Upfront | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 |
| Interest Free discount | $144 | $144 | $142 | $170 | $156 | $198 | $176 | $132 | $210 | $250 |
| TOTAL Amount | $36 | $36 | $142 | $144 | $144 | $252 | $324 | $468 | $540 | $900 |
| P/Month cost over 36 months | $1 | $1 | $3 | $5 | $4 | $7 | $9 | $13 | $15 | $25 |
If you sign up to a new Pay Monthly Plan on a 24-month fixed term, you will still be eligible for the Interest Free Discount, however, your monthly Interest Free device repayments will be higher than the amount stated in the table above. Phone balance repayable if you end your Interest Free term early and excludes Interest Free Discount. Interest free, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
JB Plans are not eligible for the purposes of 2degrees Interest Free phone promotional offers.
Trade In Terms
Trade In selected smart phones to purchase a new phone on Interest Free with eligible Plan only. When you trade in your phone at a 2degrees store, the value of your Traded in phone will be deducted from the Interest Free balance of your new phone purchase at sign up. If you Trade-in through 2degrees online, the value of your Traded in phone will be credited to your bank account once it is accepted by our Trade-in partner, Moorup. Trade-in value varies by phone make and model and must be in good working condition, with no screen cracks or other defects that go beyond normal wear & tear. One Trade In transaction per eligible Plan per qualifying campaign. Multiple phones may be Traded In to purchase a single new phone. After Trading In, your Interest Free balance must be $120 or more. No refunds or other account credits. Trade In value is non-transferable and cannot be exchanged for cash if it was deducted from the Interest Free balance. We reserve the right to amend or cancel this offer at any time. Trade In, Interest Free and Plan T&Cs apply.
Watch Sidekick Plan Offer:
Watch Sidekick Plan free for 3 months: Offer ends 31 Oct 2025. Sign up to a Watch Sidekick Plan and get three months free on your Watch Sidekick Plan. You will be liable for standard Watch Sidekick Plan Charges three months from your Watch Sidekick Plan sign-up date and standard Charges will apply from the subsequent bill. During the promotion, you will continue to be liable for any additional Charges you incur, including Interest Free Charges and premium call Charges. Pay Monthly, Watch Sidekick Plan and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Prepay Plan Free Carryover Data Offer:
New customers on a $19+ Monthly Prepay Plans (excluding $85 Monthly Prepay Plan) or any of the fortnightly plans and port their number to 2degrees only. Bonus Data applied within 72 hours. One off data allocation. Bonus data lost if you do not maintain an active eligible plan. Minimum $10 Top Up applies. Plans auto renew with enough credit. 2degrees reserves the right to cancel or amend this promotion at any time. Plan and Promotion T&Cs apply. see 2degrees.nz for full terms.
Up to $80 Worth of Freebies on Eligible Prepay Phone Offer:
Limited time only or while stocks last. Value includes $5 SIM, $25 Prepay Plan and $50 credit with phones $69+. Credit for new customers only. One redemption every 90 days.
Scratchy Offer:
Plan valid for 1 month, auto renews with enough credit. Min $10 Top Up applies. One promotion per applicable purchase. Scratch the code on your phone box and enter it online at 2degreesmobile.co.nz/redeem or text 229 by 12/05/2025. $50 credit applied in two $25 instalments after scratch code is redeemed. Bonus credit cannot be exchanged for cash or transferred. Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Fibre Broadband Offer:
New customers on a 12 month Unlimited Fibre Plan (excludes VDSL or ADSL) and Ultimate Unlimited Broadband Plan.
$10 off per month: New Broadband customers on a 12-month Unlimited Fibre Plan (excludes VDSL or ADSL) and Ultimate Unlimited Broadband Plan only. Discount applied as a $10 monthly credit prior to monthly billing date. First credit instalment applied after activation of Broadband Plan. Credit is non–transferable, exchangeable, and non–redeemable for cash. Standard pricing after 12 months. General: BYO modem or $5 p/m modem rental, $15 modem S&H fee. Early exit fees apply if you end plan within 12 months if on fixed term plan. Non-standard installation fees apply. A fee is payable if you do not return your modem when you leave. Fibre broadband not available everywhere. Excludes any other charges including overages. Broadband and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Wireless Broadband Offer:
New customers on a 12 month Unlimited Wireless 4G and 5G Broadband Plan
$5 off per month: New Broadband customers on a 12 month Wireless 4G and 5G Unlimited Broadband Plan only. Discount applied as a $5 monthly credit prior to monthly billing date. First credit instalment applied after activation of Broadband Plan. Credit is non–transferable, exchangeable, and non–redeemable for cash. Standard pricing after 12 months. General: $15 shipping fee applies to modems. A non-return fee is payable for rental modems. Early exit fees may apply. Wireless Broadband not available everywhere. Broadband and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Unlimited Plans:
*Max speeds on Unlimited Plans reduce to 1.2mbps after allocated plan data, per person. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 100GB: You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.
Unlimited Calls and Texts to NZ & Aussie:
Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.
Free Data Hour every day:
Max speeds on Data Clock reduce to 1mbps after 40GB/month, per person. *Fair Use Policy applies.
If you have an active current Prepay Plan or Pay Monthly Plan and register on the Data Clock app you will get 1 free hour of data per day. See www.2degrees.nz/data-clock for details on registering for the Data Clock app. Free data hours immediately expire if they aren’t used each day. *Free Data Hour not available on $8 Monthly Prepay Plan. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. T&Cs apply.
Carryover Plans
Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Plan data used first then Carryover Data.
Watch Sidekick Plan:
Samsung Galaxy watch required. Can be added to any current Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plans). Boss Plans must use a Samsung Galaxy S or Z series device. Plan shares Boss Plans allocations, and mobile number for calls and texts. Must be on the same Account as Boss Plan. International roaming is not available. 4G required for all watch services. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs.
Data Sidekick Plan:
Can be added to any current Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plans). Plan shares Boss Plans data allocations. Calls and texts will be charged at standard mobile rates. Must be on the same Account as Boss Plan. International roaming is not available. Hotspot not available. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs
To see the full terms and conditions for our broadband plans, please visit Broadband terms and conditions.
To see the full terms and conditions for our power plans, please visit Energy terms and conditions.
Offer Summaries by connection type:
Broadband things you should know:
- 2degrees offers a range of broadband options including Fibre, Wireless 4G and 5G, VDSL and ADSL, depending on your location.
- Fair Use Policy applies to Unlimited Wireless Broadband.
- Broadband speeds can be impacted by your modem’s performance, the number of devices connected to your modem, server location, your device settings, and your WiFi setup.
- Wireless broadband speeds can be impacted by the distance between your modem and a cell site, the level of usage of a particular cell site by others, and network capability.
- To help you pick the right plan for your needs, please use our handy address checker on the page above. If you’re looking for independent information* on the type of broadband connections available at your address, please refer to the Broadband Map NZ (* This information is not acquired, maintained, or verified by 2degrees Mobile Limited. We accept no responsibility for the accuracy of the information provided therein).
- You can also check your personal broadband data usage through our app or online at My 2degrees. Depending on your usage, you can then decide if you want to switch plans.
- If your plan includes a modem from us, it will be capable of delivering the speeds we advertise for the plan you’ve chosen. But we cannot make the same guarantees if you choose to bring your own modem.
- If you choose to add a landline to your broadband plan, you can bring your existing landline number with you. This applies even if you are switching from a copper line connection to a VoIP connection. Alternatively, you can also ask for a new landline number to be assigned to your 2degrees account.
- Wireless Broadband uses different technology than Fibre Broadband. For any 3rd party service that requires broadband such as medical alarms, security alarms or any service that requires a fixed landline, we recommend you check with your provider to ensure it is compatible with Wireless Broadband before signing up to this service.
- We have specific responsibilities for the marketing of broadband via codes set by NZ Telecommunications Forum. You can find more about these codes here. If you don’t think we’ve done a great job, or met these responsibilities, you can find our complaints process here.
- You can also raise a matter with the Telecommunications Disputes Resolution (TDR) who are an independent body who help manage complaints – tdr.org.nz
To see the full terms and conditions for our online shop, please visit www.2degrees.nz/terms/onlineshop.
To see our terms of use and privacy policy, please visit www.2degrees.nz/termsofuse.
Delivery:
Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. If the item is marked as delivered but somehow you have not received the item, please contact us as soon as possible on 0800 022 022 and we will do our best to lodge an investigation with courier post. Once the device has been delivered to your address, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.
Returns:
Faulty or incorrect items:
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind:
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
Manufacturer's warranty:
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.
