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Delivery
Consumer Terms and Conditions
$19+ Prepay Plan Bonus Data:
2degrees ranked highest telco in NZ – Colmar Brunton Reputation Index 2021. Offer: New customers on a $19+ Prepay Monthly Plan only. One off allocation. Bonus data applied within 72 hours.
Offer ends 24.10.2021. You will lose bonus data if you do not maintain an active eligible plan. Plan auto renews monthly with enough credit. Minimum $10 top up applies. Not available in conjunction with any other promotions. We reserve the right to cancel or amend this promotion at any time. Plan and Promotion T&Cs apply.
iPhone 13 range offer:
New Pay Monthly/Business customers only on a $60+ Pay Monthly Plan or $58+ Business Choice Plan when you buy interest free and Trade In. $600 repayable if you end your eligible plan within 12 months. Trade in on selected smart phones only.
Offer available for a limited time or while stocks last. Phone balance repayable if you end your eligible plan. Phone must meet trade in criteria including being fully functional with no damage, cracks or other defects that go beyond normal wear and tear. We reserve the right to amend or cancel the offer at any time. Plan, promotion, trade in and interest free T&Cs apply. See 2degrees.nz for full T&Cs.
iPhone 12 range offer:
Phones 5G capable. 5G not currently available. Saving repayable if you end your eligible plan within 12 months.
Offer available for a limited time or while stocks last. Interest free saving available when you purchase interest free on an eligible Pay Monthly or Business Choice Plan. Phone balance repayable if you end your eligible plan. Trade In: Phone must meet trade in criteria including being fully functional with no damage, cracks or other defects that go beyond normal wear and tear. We reserve the right to amend or cancel the offer at any time. iPhone 12 Mini 64Gb to 256Gb, iPhone 12 64Gb to 256Gb, iPhone 12 Pro 128Gb to 528Gb and iPhone 12 Pro Max 128Gb to 528Gb. Plan, promotion, trade in and interest free T&Cs apply. See 2degrees.nz for full T&Cs.
OPPO Find X3 offer:
Phone 5G capable. 5G not currently available. Saving repayable if you end your eligible plan within 6 months. Phone balance repayable if you end your eligible plan.
Phone 5G capable. 5G not currently available. Trade In on selected smart phones only. Offer available for a limited time only or while stocks last. Phone balance repayable if you end your eligible plan. Saving: Available when you purchase interest free on an eligible plan. Trade In Boost: Available when you buy interest free on an eligible plan and Trade In. Phone must meet trade in criteria including being fully functioning with no damage, cracks or other defects that go beyond normal wear and tear. We reserve the right to amend or cancel the offer at any time. Promotion, Interest Free, Plan and Trade In T&Cs apply. See 2degrees.nz for full T&Cs.
Samsung Galaxy Z Flip3 offer:
Phone 5G capable. 5G not currently available.
Phone 5G capable. 5G not currently available. Value of Galaxy Tab A7 repayable if you end your eligible plan within 6 months. Offer available for a limited time or while stock lasts. Galaxy Tab A7: One per device purchased interest free $40+ Pay Monthly or eligible Business Choice Plan. Redeem at 2dredeem.co.nz. Delivery may take up to 28 days. Trade In boost: $200 on top of the value of your old phone and available when you buy interest free and trade in. Only selected smart phones are eligible for trade in and phone must meet trade in criteria including being fully functioning with no cracks, damage or other defects that go beyond normal wear and tear. We reserve the right to amend or cancel at any time. Interest Free, Plan and Trade In T&Cs apply.
Samsung Galaxy S21 series offer:
Phone 5G capable. 5G not currently available. Value of gift repayable if you end your eligible plan within 6 months. Phone balance repayable if you end your eligible plan. Trade In on selected smart phones only.
Offer available for a limited time or while stock lasts. Gift with Purchase: Available when you purchase interest free on a $40+ Pay Monthly and Business Choice plan only. Redeem at 2dredeem.co.nz. Delivery may take up to 28 days. Trade In Boost: $200 on top of the trade in value of your old phone. Available when you buy interest free on an eligible plan and Trade In. Phone must meet trade in criteria including being fully functioning with not damage, cracks or other defects that go beyond normal wear and tear. We reserve the right to amend or cancel this offer at any time. Plan, Promotion and Interest Free and Trade In T&Cs apply.
Half Price offer:
New Pay Monthly customers on a $60+ Pay Monthly Plan only. Discount repayable if you end your eligible plan within 6 months.
Offer available for a limited time only. Discount may not be applied until your second bill. Excludes add-ons and overage. Standard plan price after 3 months. Phone balance repayable if you end your eligible plan. We reserve the right to amend or cancel this offer at any time. Plan and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Endless Data Plans
Max speeds reduce each after Max speed plan allowance & 40GB/m of free hour data^.
*Fair Use Policy applies. ^At reduced speeds experience is impacted.
Max data speeds reduce each: after allocated Max speed Data plan to 1.2Mbps; and after 40GB/m of free data to 1Mbps, & hotspotting speeds may be reduced further during periods of congestion. T&Cs apply.
Samsung Galaxy S20 FE offer:
Offer available for a limited time or while stocks last. Phone balance repayable if you end your eligible plan. Not available in conjunction with any other promotions. Promotion and Plan T&Cs apply. See 2degrees.nz for full T&Cs.
Trade-In and get an account credit offer (online and Telesales only):
Trade-in selected phones and get a mobile account credit loaded onto your 2degrees mobile account when you purchase new a phone interest through a 2degrees Sales Channel and submit your request via our Online Trade In platform. Maximum of two phones can be traded in per purchase. Trade-in value varies by phone make and model and must be in good working condition, fully functioning with no damage, cracks or other defects that go beyond normal wear & tear. One trade in transaction per Account per qualifying campaign. Account credit should be applied to your 2degrees mobile account within 15 days once the phone has been received, evaluated and final value accepted. We reserve the right to amend or cancel this offer at any time. For more detail or to apply for a Trade In visit www.2degrees.nz/NZ/2degrees
Trade-In and Save offer (Instore & Interest free only):
Trade-in selected phones and get an instant discount off your new interest free phone. Maximum of two phones can be traded in per interest free purchase. Trade-in value varies by phone make and model and must be in good working condition, fully functioning with no damage, cracks or other defects that go beyond normal wear & tear. Trade-in value(s) will be taken off new device price at sign up when purchased interest free. No refunds or account credits. Minimum of $120 must be owing on interest free when trading in two selected phones. One trade in transaction per Account per qualifying campaign. We reserve the right to amend or cancel this offer at any time. For more details speak to one of our team instore.
Business Terms and Conditions
$400 off iPhone 12 offer:
Pay Monthly/Business customers only on a $60+ Pay Monthly Plan or $58+ Business Choice Plan when you buy interest free.
Offer available for a limited time or while stocks last. Phone balance repayable if you end your eligible plan. We reserve the right to amend or cancel the offer at any time. iPhone 12 Mini 64Gb to 256Gb, iPhone 12 64Gb to 256Gb, iPhone 12 Pro 128Gb to 528Gb and iPhone 12 Pro Max 128Gb to 528Gb. Plan, promotion and interest free T&Cs apply. See 2degrees.nz for full T&Cs.
Business Choice offer:
$36 per person per month based on the total bill of $3535 divided by 100 people. Price excludes GST. One account and one bill. T&Cs apply.
Oppo Find X3 Pro offer:
Latest Phone Deals Terms and Conditions
Mobile Repayment Option (MRO) only available on the selected handsets when you sign up to an eligible Business Plan and pay $29 upfront. Monthly Plan charges apply in addition to the mobile repayment price. Handset offers while stocks last. If you terminate or move from your eligible Plan during the MRO term, you will be required to immediately repay the outstanding balance on your phone. Plan and MRO conditions apply.
Consumer Terms and Conditions
Unlimited Plans:
*Max speeds on Unlimited Plans reduce to 1mbps after 40GB/month, per person & hotspotting speeds may be reduced further during periods of network congestion. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 40GB: You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.
Unlimited Calls and Texts to NZ & Aussie:
Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.
Free Data Hour every day:
Max speeds on Data Clock reduce to 1mbps after 40GB/month, per person & hotspotting speeds may be reduced further during periods of network congestion. *Fair Use Policy applies.
If you have an active current $19 and above Prepay Plan or Pay Monthly Plan and register on the Data Clock app you will get 1 free hour of data per day. See www.2degrees.nz/data-clock for details on registering for the Data Clock app. Free data hours immediately expire if they aren’t used each day. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. T&Cs apply.
Carryover Plans
Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation.
Business Terms and Conditions
Unlimited Plans:
*Max speeds on 40GB/m max speed then unlimited plans reduce to 1mbps after 40GB/month, per person & hotspotting speeds may be reduced further during periods of network congestion. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 40GB:
You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.
Unlimited Calls and Texts to NZ & Aussie:
Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.
Carryover Mins to NZ & Aussie:
Calls to Norfolk Island and Australian Antarctic Territory are excluded.
Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Fair Use Policy applies.
Unlimited* NZ & Aus Calling is an optional feature valued at $10 (ex GST). You may choose to pay as you go for Cloud PBX calling in which case you will be charged at 2degrees’ Standard Rates. The plan pricing is $13, $17 and $20 respectively without Unlimited* Calling.
Early termination charges apply to fixed-term plans.
Cloud PBX Terms and Conditions apply.
To see the full terms and conditions for our online shop, please visit www.2degrees.nz/terms/onlineshop.
Delivery:
Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. If the item is marked as delivered but somehow you have not received the item, please contact us as soon as possible on 0800 022 022 and we will do our best to lodge an investigation with courier post. Once the device has been delivered to your address, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.
Returns:
Faulty or incorrect items:
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind:
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
Manufacturer's warranty:
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.
