2degrees and Covid-19
In this article
Differing Traffic Light Levels mean some changes in how we work. Whether it’s in-store or through contactless services, we’re here to help you stay connected.
Our stores remain open across all Traffic Light Levels. Some stores may need to operate at reduced hours while others may be operating only as Emergency Stores. If the store closest to you has been set up as an Emergency Store, they will provide a limited range of services, and for use as a last resort. However, But the rest of the country can now look forward to seeing us in-store again. You can read more about our store opening policies here.
And remember there are still plenty of other ways for you to stay in touch. Hit us up on Facebook or you can give our New Zealand based customer care team a call on 0800 022 022. We’d love to help. And don’t forget there’s a full range of digital services available at 2degrees.nz, including:
Visiting our nationwide stores during the Covid-19 Protection Framework
Alert Level Red: At this level, we need to keep our customers and staff safe. This means while in-store you will need to maintain social distancing, wear a face covering, follow Government guidelines for location scanning, and sanitise your hands.
Alert Level Orange: At this level, you will still need to maintain social distancing, wear a face covering, follow Government guidelines for location scanning, and sanitise your hands while in-store.
Alert Level Green: At this level, you won’t need to wear a mask. However, for your safety and that of others around you in-store, we recommend wearing a face covering, You will still need to maintain social distancing, follow Government guidelines for location scanning, and sanitise your hands while in-store.
Services available in our emergency stores
Our emergency stores can only offer limited services. Before considering a store appointment, please remember to visit 2degrees.nz or your 2degrees Mobile or Broadband online account for help. And of course, our Customer Care centre is always there for you.
Here’s the list of services our emergency stores offer:
- You can get help signing up to a mobile or broadband plan
- You can also switch from a Prepay to Pay Monthly plan, or change your existing plan
- We can help with purchasing phones or accessories, either on interest free terms or without a plan
- We can sort your phone repairs, trade-ins, warranties, or loan phones
- We can also help with a SIM swap
Helping those experiencing family violence
We know that lockdown can be a time of increased stress and risk for families. If you or your family are currently living in fear, 2degrees have partnered with The National Collective of Independent Women’s Refuges Inc to help. We’ve created a shielded section on our website to safely share information you might need. Opening this section won’t show up in your search history. Here’s how you can access it.
- At the bottom of any page on our website (either in the centre or on the right hand side) you’ll see this icon:
- Click on it and a Shielded Site pop-up will open. Don’t worry, this pop-up won't appear in your browser's history.
- The pop up will let you read up on getting help if you’re in immediate danger, how to plan and get out to safety, and where to find help and support online.
Being kind is kinda important
We’re also looking after our own people so we can look after you. Please be kind to our New Zealand based customer care team if you chat to them – kindness got us through this before, and it’s just as important now.
Use benefits to your advantage
Don’t forget you’ve got some great 2degrees mobile benefits to get you through lockdown: