Bundled with up to $80 worth of freebies when you buy outright.
Trade in your old phone and save. It'll be recycled, refurbished or reused. Putting extra cash in your back pocket.
Do you only need 1 Mobile Plan?
Please note: Individual Team Members or devices (phones, tablets, data-only SIMs) require their own plan to connect.
Are you a Sole Trader or Partnership business?
Only Sole Traders and Partnerships (excluding Limited Liability Partnerships) can purchase Choice plans online. Limited Liability Companies and other business types please call 0800 022 002.
Let’s get you sorted
Only Sole Traders and Partnerships (excluding Limited Liability Partnerships) can purchase Choice plans online. Limited Liability Companies and other business types will need to get in touch. To sign up you’ll need to give us a call on 0800 022 002, if you’d prefer for us to email or call you back, leave your details and we’ll be in touch within 24 hours.
Let’s get you sorted
To sign up more than 1 team member or device you’ll need to give us a call on 0800 022 002. If you would prefer an email or call back, please enter your details and we’ll be in touch within 24 hours.
Delivery
Consumer Terms and Conditions
*Samsung account login and internet connection may be required for certain AI features. Galaxy AI feature availability and associated costs are subject to change post 2025. AI output reliability and accuracy not guaranteed. Actual UI may be different.
Watch Sidekick Plan free for 3 months: Offer ends 31 Oct 2025. Sign up to a Watch Sidekick Plan and get three months free on your Watch Sidekick Plan. You will be liable for standard Watch Sidekick Plan Charges three months from your Watch Sidekick Plan sign-up date and standard Charges will apply from the subsequent bill. During the promotion, you will continue to be liable for any additional Charges you incur, including Interest Free Charges and premium call Charges. Pay Monthly, Watch Sidekick Plan and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Samsung Galaxy S24 FE Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Save $100 off the RRP on the Galaxy S24 FE when you purchase Outright or on a Pay Monthly plan in a 2degrees store. Saving: $200 Interest Free saving available when you purchase interest free on a $50+ Pay Monthly Plan in a 2degrees store evenly, saving is evenly spread across your Interest Free term. Interest Free, Trade In, Plan and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
- Get $100 account credit when you purchase on an eligible Pay Monthly plan online. Interest Free Save: Save $200 available when you purchase a new Samsung S24 FE interest free on a $50+ Pay Monthly plan, saving is evenly spread across your Interest Free term. Saving repayable if you end your eligible plan within 12 months. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
Samsung Galaxy S24, S24+, S24 Ultra Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Save $200 off the RRP on the S24 Series (excludes S24 FE) when you purchase Outright or on a Pay Monthly plan in a 2degrees store. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
- Get $200 account credit when you purchase on an eligible Pay Monthly plan online. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
Samsung Galaxy Z Flip6 Series and Z Fold6 Series Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Save $400 off the RRP on the Z6 Series when you purchase Outright or on a Pay Monthly plan in a 2degrees store. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
- Get $400 account credit when you purchase on an eligible Pay Monthly plan online. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
OPPO Reno13 Pro Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
One Gift per eligible transaction, limited stock and while stocks last redeemable from www.2dredeem.co.nz. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $250 Interest Free saving available when you join us and purchase interest free on a $50 Pay Monthly Plan, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Reno13 Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving available when you join us and purchase interest free on a $65 Pay Monthly Plan or $250 Interest Free saving available when you join us and purchase interest free on a $50 Pay Monthly Plan, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
OPPO Reno13F Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $250 Interest Free saving available when you join us and purchase interest free on a $50+ Pay Monthly Plan, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
iPhone Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
iPhone 16e Series Offer:
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone 16e on a $65 Monthly Plan or $250 Interest Free saving when you join us and purchase a new iPhone 16e on a $50 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Samsung Galaxy S25 Series Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Save $200 off the RRP on the S25/25+ or $300 off on the S25 Ultra when you purchase Outright or on a Pay Monthly plan in a 2degrees store. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&C
- Get $200 account credit when you purchase the S25/S25+ or $300 on the S25 Ultra on an eligible Pay Monthly plan online. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Phone balance repayable if you end your eligible plan. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
OPPO Find X8 Pro Offer
Limited time or while stocks last. Interest Free savings end if eligible plan ends.
Save $300 off the RRP on the X8 Pro when you purchase Outright or on a Pay Monthly plan in a 2degrees store. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&C
- Get $300 account credit when you purchase on an eligible Pay Monthly plan online. Saving: $500 Interest Free saving available when you purchase interest free on a $80 Pay Monthly Plan or $300 Interest Free saving when you join us and purchase a new iPhone on a $65 Monthly Plan or $150 Interest Free saving on a $35+ Group Plan in a 2degrees store, saving is evenly spread across your Interest Free term. Trade In and save on selected smartphones only. Phone must meet Trade In criteria including being fully functioning including no cracks or damage or other defects that go beyond normal wear or tear. Phone balance repayable if you end your eligible plan. Interest free, Trade-in, Plan and Promotion T&Cs apply. See 2degrees.nz for T&C
Samsung Galaxy Tab A9+, Galaxy Tab S6 Lite 2024
Limited time or while stocks last.
Saving: $50 Interest Free saving available when you purchase interest free on a $5 Sidekick Pay Monthly Plan, saving is evenly spread across your Interest Free term. Interest Free, Trade In, Plan and Promotion T&Cs apply. See 2degrees.nz for full T&Cs.
Value Deals Offer
New Pay Monthly customers only. Discount spread over 36-month Interest Free term as a credit reducing phone cost to $1+/m. Discount ends if Interest Free term ends.
Sign up to a new $40+ Pay Monthly Plan (or $30+ Group Plan) and purchase an Eligible Device on a 36-month Interest Free Term and you will be eligible to receive an Interest Free discount in accordance with the table below (Interest Free Discount). The Interest Free Discount will be evenly spread across your Interest Free term as a credit reducing phone cost to the prices stated below. Interest Free Discount ends if fixed term ends.
| Eligible Device | OPPO A17 | SS A06 | OPPO A40 | OPPO A60 | SS A16 5G | SS A25 | SS A26 | SS A36 | SS A56 | iPhone SE | iPhone 16e |
| RRP | $199 | $229 | $299 | $349 | $399 | $549 | $549 | $649 | $799 | $849 | $1199 |
| Upfront | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 | $49 |
| Interest Free discount | $114 | $144 | $178 | $192 | $134 | $140 | $176 | $204 | $210 | $260 | $250 |
| TOTAL Amount | $36 | $36 | $72 | $108 | $216 | $360 | $324 | $396 | $540 | $540 | $900 |
| P/Month cost over 36 months | $1 | $1 | $2 | $3 | $6 | $10 | $9 | $11 | $15 | $15 | $25 |
If you sign up to a new Pay Monthly Plan on a 24-month fixed term, you will still be eligible for the Interest Free Discount, however, your monthly Interest Free device repayments will be higher than the amount stated in the table above. Phone balance repayable if you end your Interest Free term early and excludes Interest Free Discount. Interest free, Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs
JB Plans are not eligible for the purposes of 2degrees Interest Free phone promotional offers.
Fairer Prepay
One, Spark, and Skinny's most common Prepay plans are offered on their websites with a 28 day validity period, correct at 19th January 2025. 365 days/28 days = 13 charges & plans per year. 2degrees Monthly Prepay Plans = 12 charges & plans per year. Auto renews monthly. Minimum $10 top up applies. T&Cs apply.
Free Carryover Data Promotion:
New customers on a $19+ Monthly Prepay Plans (excluding $85 Monthly Prepay Plan) or any of the fortnightly plans and port their number to 2degrees only. Bonus Data applied within 72 hours. One off data allocation. Bonus data lost if you do not maintain an active eligible plan. Minimum $10 Top Up applies. Plans auto renew with enough credit. 2degrees reserves the right to cancel or amend this promotion at any time. Plan and Promotion T&Cs apply. see 2degrees.nz for full terms. Up to $80 worth of Freebies on eligible prepay phone deals:
Limited time only or while stocks last. Value includes $5 SIM, $25 Prepay Plan and $50 credit with phones $69+. Credit for new customers only. One redemption every 90 days.
Scratchy offer: Plan valid for 1 month, auto renews with enough credit. Min $10 Top Up applies. One promotion per applicable purchase. Scratch the code on your phone box and enter it online at 2degreesmobile.co.nc/redeem or text 229 by 12/05/2025. $50 credit applied in two $25 instalments after scratch code is redeemed. Bonus credit cannot be exchanged for cash or transferred. Plan and Promotion T&Cs apply. See 2degrees.nz for T&Cs.
Student Perk Offer:
Available to under 25s and students enrolled at a tertiary institute or secondary school who sign up to an eligible plan. Bonus 1GB NZ data applied on Friday nights and expires on Sunday at midnight. See 2degrees.nz for full T&CS.
Trade In Terms
Trade In selected smart phones to purchase a new phone on Interest Free with eligible Plan only. When you trade in your phone at a 2degrees store, the value of your Traded in phone will be deducted from the Interest Free balance of your new phone purchase at sign up. If you Trade-in through 2degrees online, the value of your Traded in phone will be credited to your bank account once it is accepted by our Trade-in partner, Moorup. Trade-in value varies by phone make and model and must be in good working condition, with no screen cracks or other defects that go beyond normal wear & tear. One Trade In transaction per eligible Plan per qualifying campaign. Multiple phones may be Traded In to purchase a single new phone. After Trading In, your Interest Free balance must be $120 or more. No refunds or other account credits. Trade In value is non-transferable and cannot be exchanged for cash if it was deducted from the Interest Free balance. We reserve the right to amend or cancel this offer at any time. Trade In, Interest Free and Plan T&Cs apply.
Endless Data Plans
Max speeds reduce each after Max speed plan allowance & 100GB/m of free hour data^.
*Fair Use Policy applies. ^At reduced speeds experience is impacted.
Max data speeds reduce each: after allocated Max speed Data plan to 1.2Mbps; and after 100GB/m of free data to 1Mbps. T&Cs apply.
Business Terms and Conditions
Latest Phone Deals Terms and Conditions
Mobile Repayment Option (MRO) only available on the selected handsets when you sign up to an eligible Business Plan. Monthly Plan charges apply in addition to the mobile repayment price. Handset offers while stocks last. If you terminate or move from your eligible Plan during the MRO term, you will be required to immediately repay the outstanding balance on your phone. Plan and MRO conditions apply.
Endless Data Plans
Max speeds reduce each after Max speed plan allowance & 100GB/m of free hour data^.
*Fair Use Policy applies. ^At reduced speeds experience is impacted.
Max data speeds reduce each: after allocated Max speed Data plan to 1.2Mbps; and after 100GB/m of free data to 1Mbps, & hotspotting speeds may be reduced further during periods of congestion. T&Cs apply.
Trade-In and get an account credit offer (online and Telesales only):
Trade-in selected phones and get a mobile account credit loaded onto your 2degrees mobile account when you purchase new a phone interest through a 2degrees Sales Channel and submit your request via our Online Trade In platform. Maximum of two phones can be traded in per purchase. Trade-in value varies by phone make and model and must be in good working condition, fully functioning with no damage, cracks or other defects that go beyond normal wear & tear. One trade in transaction per Account per qualifying campaign. Account credit should be applied to your 2degrees mobile account within 15 days once the phone has been received, evaluated and final value accepted. We reserve the right to amend or cancel this offer at any time. For more detail or to apply for a Trade In visit www.2degrees.nz/trade-in
Trade-In and Save offer (Instore & Interest free only):
Trade-in selected phones and get an instant discount off your new interest free phone. Maximum of two phones can be traded in per interest free purchase. Trade-in value varies by phone make and model and must be in good working condition, fully functioning with no damage, cracks or other defects that go beyond normal wear & tear. Trade-in value(s) will be taken off new device price at sign up when purchased interest free. No refunds or account credits. Minimum of $120 must be owing on interest free when trading in two selected phones. One trade in transaction per Account per qualifying campaign. We reserve the right to amend or cancel this offer at any time. For more details speak to one of our team instore.
Consumer Terms and Conditions
Unlimited Plans:
*Max speeds on Unlimited Plans reduce to 1.2mbps after allocated plan data, per person. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 100GB: You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.
Unlimited Calls and Texts to NZ & Aussie:
Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.
Free Data Hour every day:
Max speeds on Data Clock reduce to 1mbps after 40GB/month, per person. *Fair Use Policy applies.
If you have an active current Prepay Plan or Pay Monthly Plan and register on the Data Clock app you will get 1 free hour of data per day. See www.2degrees.nz/data-clock for details on registering for the Data Clock app. Free data hours immediately expire if they aren’t used each day. *Free Data Hour not available on $8 Monthly Prepay Plan. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time. T&Cs apply.
Carryover Plans
Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Max 20GB can be transferred if plan downgraded. Plan data used first then Carryover Data.
Watch Sidekick Plan: Samsung Galaxy watch required. Can be added to any current Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plans). Boss Plans must use a Samsung Galaxy S or Z series device. Plan shares Boss Plans allocations, and mobile number for calls and texts. Must be on the same Account as Boss Plan. International roaming is not available. 4G required for all watch services. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs.
Data Sidekick Plan: Can be added to any current Carryover, Endless, Unlimited or Group Pay Monthly Plans (Boss Plans). Plan shares Boss Plans data allocations. Calls and texts will be charged at standard mobile rates. Must be on the same Account as Boss Plan. International roaming is not available. Hotspot not available. Ends if Boss Plan ends. Plan, Promotion and Interest Free terms apply. See 2degrees.nz for full T&Cs
Business Terms and Conditions
Endless Plans:
*Max speeds on 150GB/m max speed then Endless plans reduce to 1.2mbps after 150GB/month, per person & hotspotting speeds may be reduced further during periods of network congestion. At reduced speeds you can mostly use your data on your phone the same as before but image quality, loading times and high-speed applications will be impacted. Fair Use Policy applies.
After 150GB:
You can mostly use your data on your phone the same as before including listen to music, browse online, Zoom call, stream, download stuff, watch movies but the image quality will be lower (particularly hotspotting to a big screen), it’s not suitable for HD video, there may be buffering/interruptions, some high speed gaming and applications may not work and loading large files may take longer. Click here for more details. Unlimited mins/texts/data: Standard NZ and Aussie mins and person to person text, excl. premium rate numbers (eg short codes). Calls rounded up to the next minute. NZ data usage only. Excludes picture messages & video calls, standard rates apply. Click here for full T&Cs.
Unlimited Calls and Texts to NZ Aussie:
Calls and texts to Norfolk Island and Australian Antarctic Territory are excluded.
Carryover Mins to NZ & Aussie and Carryover Data:
Calls to Norfolk Island and Australian Antarctic Territory are excluded.
Standard NZ and Aussie mins and person to person text, excl. premium rates numbers. Calls rounded up to the next minute. NZ data usage only. Data can be carried over for up to 12 months from the first allocation. Fair Use Policy applies.
Daily Aussie Roaming:
Business Roaming is available for all 2degrees customers on Business Plans. Use your NZ calls, texts and data at no extra cost^ in Aussie or $8 per day in selected destinations. Normal plan charges apply. Exclusions apply including International Chat Pack and international calls are subject to separate rates. In $8 per day destinations, the daily rate applies each day you use your phone, including to make or receive calls (including via voicemail), send texts or use data. A day is 00:00 to 23:59 NZ time. 300kbps max speeds apply in some destinations. Cruise ship and in-flight roaming are subject to different rates. Fair Use Policy and Business Roaming Terms and Conditions apply, see below for more information.
^$0 Daily Business Roaming is for kiwi based businesses which have staff who frequently travel to Australia for business. There are no limits on the number of business trips you may make to Australia or the aggregate number of days from those business trips. $0 Daily Business Roaming is not available if you have relocated to Australia. Excludes Norfolk Island and Australian Antarctic Territory.
To see the full terms and conditions for our online shop, please visit www.2degrees.nz/terms/onlineshop.
Delivery:
Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. If the item is marked as delivered but somehow you have not received the item, please contact us as soon as possible on 0800 022 022 and we will do our best to lodge an investigation with courier post. Once the device has been delivered to your address, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.
Returns:
Faulty or incorrect items:
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind:
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
Manufacturer's warranty:
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.
