Photo of the Datacom offices in Auckland with the Sky Tower in the background

CASE STUDY

Datacom

Seamless migration of more than 1,600 mobile connections to the 2degrees network, powered by the Flex platform.

Photo of inside the Datacom Office

Industry: Information and Communication Technology

Problem: Coordinating more than 1,600 users transitioning to the 2degrees network, while minimising disruption.

Solution: A structured migration approach, enabled by 2degrees Flex, with flexible scheduling, real-time collaboration tools, and end-to-end ownership of provisioning and logistics.

Outcome: A smooth, frictionless transition at scale, onto a modern network designed with enterprise fleets in mind. Following the migration, Datacom benefited from Flex’s centralised management capabilities, real-time reporting, and improved visibility across its mobile fleet, reducing administrative complexity and supporting long term scalability.

Icon of a symbol to show data being migrated to the cloud

Streamlined migration

With 2degrees taking ownership of device procurement, provisioning, and distribution, the process remained streamlined.

Mobile Check Icon

1600 numbers ported

Large-scale migration of mobile services to a new provider – more than 1,600 phone number transfers and SIM card swaps.

Document Icon

Attention to detail

Compared to previous migrations with others, data management was tightly controlled with a strong emphasis on detail.

Multiple Users Icon

Scale

Datacom wanted a strategic long-term mobile partner, with confidence the solution could scale over 3–5 years and beyond.

Photo of inside the Datacom office

Datacom is one of New Zealand’s largest IT services providers, with more than 6,000 employees working throughout Australasia. With such a distributed and highly mobile workforce, staying reliably connected is critical to how the business operates.

The challenge was managing a large-scale migration of mobile services to a new provider – more than 1,600 phone number transfers and SIM card swaps – without disrupting day-to-day work or impacting connectivity for staff. To do this successfully, Datacom needed a solution that could handle the scale and complexity of the rollout, while maintaining accuracy, control, and a seamless experience for users. Support also needed to be available to handle change requests during the transfer process.

DATACOM
“The Flex platform offered the ability to support users consistently, even in remote locations. It gave us confidence that everything would just keep working – no dropped connections, no lost numbers. We received many compliments from employees that the migration was smooth and effortless.”
Julian Buckley
Associate Director of Group IT Operations, Datacom

How Flex made the difference

Real-time provisioning at scale

Flex, 2degrees’ proprietary platform, enables real-time, automated provisioning at scale, with enhanced self-service and reporting. Number porting was often completed in 3-5 minutes – and in some cases, even faster.

One-stop shop, complete visibility

Buckley describes Flex as a one-stop shop that can manage and track a large number of the company’s services – improving visibility across the Mobile fleet, reducing administrative complexity and supporting long-term scalability.

Robust under significant demand

“Flex held up under impressively large volumes of requests,” says Buckley. The platform managed more than 1,600 phone number transfers and SIM card swaps while accommodating last-minute changes – without disrupting day-to-day work or impacting connectivity for staff.

Secure, modern, and seamless

“We wanted confidence that the platform was secure, modern, and seamless,” says Buckley. Flex supported users consistently, even in remote locations – no dropped connections, no lost numbers.

Backed by a great network

End users demand a robust national Mobile network, and 2degrees’ network is designed to deliver.

Image of a person holding a mobile phone with the Flex app open

Results

Transition activity ran over three months: 1,600 numbers ported and almost 300 change requests managed – rescheduling, physical SIM to eSIM conversions, and user and address updates. Throughout, 2degrees led the scheduling of new connections in batches while remaining responsive to real-time change requests through Flex.

“2degrees combined professionalism with an approachable, team-oriented mindset, ensuring Datacom employees felt supported throughout the migration. The result was not just a successful transition, but a partnership that prioritised user experience, operational simplicity, and long-term value,” says Buckley.

New Zealand success stories

Image of a bridge over a river
CASE STUDY
Clutha District Council
In 2016, Clutha District Council upgraded to a modern IT platform with 2degrees, enhancing operations and future growth.
More→
Image of students sitting on stairs outside
CASE STUDY
Manukau Institute of Technology
MIT benefits from a cost-effective, efficient tech solution through its successful partnership with 2degrees.
More→
Link to Agilyx case study
CASE STUDY
Agilyx
Agilyx chose 2degrees for its New Zealand operations due to superior service, flexibility, and reliable communication.
More→
Image of a lady smiling at her mobile phone outside with trees in the background
CASE STUDY
Antipodes
Antipodes®' global growth is supported by 2degrees, which enhances its real-time communications and boosts productivity.
More→
Image of two workers on a construction site
CASE STUDY
Bayonne Construction
Bayonne Construction switched to 2degrees for seamless connectivity, better support, and cost savings.
More→
Image of a worker on a tablet wearing a hard hat and a high visibility jacket
CASE STUDY
Carus
Carus relies on 2degrees' flexible broadband and mobile solutions to power its growth, supporting operations across six offices and field staff nationwide.
More→
Photo of students leaving a university building and walking down stairs
CASE STUDY
The University of Waikato
Kevin Adamson from the University of Waikato found that switching to 2degrees reduced mobile costs by 48%, enhanced service flexibility, and strengthened their partnership.
More→
Black and white photo of founder Dion Nash and his father
CASE STUDY
Triumph & Disaster
A fast-growing New Zealand men’s skincare brand has transitioned to a mobile and cloud-based system with 2degrees’ support, crucial for their global expansion.
More→
Image of a woman on her mobile phone getting onto a bus
CASE STUDY
Snapper Services
Discover how Snapper Services enhanced their ticketing operations with 2degrees, achieving real-time data management, improved efficiency, and support for global expansion.
More→
Image of workers on a roof walking alongside solar panels
CASE STUDY
FletcherTech
In today’s world, reliable connectivity is crucial. Starlink’s satellite technology provides wide coverage, scalability, and flexibility, keeping your business connected anywhere.
More→
Image of a woman sitting and looking out a window with a cup of tea
CASE STUDY
Mike Greer Homes
Mike Greer Homes is boosting its operations with 2degrees' WiFi Calling, improving communication in areas with limited mobile coverage.
More→
Image of NZ Breakers playing basketball
CASE STUDY
NZ Breakers
The NZ Breakers’ partnership with 2degrees ensures seamless connectivity, from Aussie roaming to high-quality WiFi, keeping the team connected and focused.
More→
Image of two cleaners cleaning an office space
CASE STUDY
OCS
OCS’s partnership with 2degrees has significantly enhanced their communication technology and efficiency, resulting in improved productivity and a strong, collaborative relationship.
More→
Image of a water management plant
CASE STUDY
Outpost Central
A leading water management tech company partners with 2degrees for seamless connectivity, powering innovative remote monitoring systems throughout New Zealand and beyond.
More→
Tower
CASE STUDY
eStar
Since 2009, we’ve provided eStar with a reliable Managed Network, supporting their growth with flexible solutions and high-bandwidth internet.
More→
Photo of the owners of Waghorn Builders
CASE STUDY
Waghorn Builders
Waghorn Builders values 2degrees for its reliable network, flexibility, and exceptional customer service, helping them manage their growing business efficiently.
More→
Group photo of Wellington Boys’ and Girls’ Institute students and staff
CASE STUDY
Wellington Boys & Girls Institute
The Wellington Boys' and Girls' Institute (BGI) aims to support and develop young people and their families, with 2degrees' mobile and broadband networks helping keep them connected.
More→
Photo of medical professionals smiling and interacting
CASE STUDY
Nationwide Mobile as a Service for NZHG
Fully managed Mobile as a Service solution across the entire NZHG employee population.
More→
Image of a house
CASE STUDY
FMG's Rapid Growth Drives Shift to Managed Service
See why fast-growing FMG is embracing a strategic partnership with 2degrees for specialised business insights and managed services.
More→
Request more information about FLEX. 0800 022 002
Please enter your details below and one of our product experts will be in touch with you shortly.
/business/contact-us

Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
/store-locator

Find a store

There are loads of 2degrees store location across New Zealand. Chances are there's one just around the corner
/help

Online help

Find answers to common questions about mobile, broadband and other services.
/network-status

Network status

Find out the latest about the mobile and broadband network.