CASE STUDY
Industry: Sport
Problem: Reliable connectivity, adaptable global support.
Solution: Seamless connectivity, flexible, responsive service.
Outcome: NZ Breakers stayed connected, focused.
The NZ Breakers train hard to represent Aotearoa on the global stage in basketball. While they stay focused on the game, 2degrees partners with the team on and off the court to keep them connected to each other and back home while they're overseas. As Lisa Edser, Chief Operating Officer, NZ Breakers explains, "When we do travel overseas, it's really important that we have a reliable partner who's able to help us to ensure that things go smoothly, and we have that in 2degrees.
Whether that's with free Aussie roaming on all our mobile plans, getting a device, getting a connection or WiFi, it all happens seamlessly." Edser stresses her team is small but nimble – moving quickly between the on season and off season. With such flexibility baked into their system, it was imperative to have a partner that can adapt to changing requests as they come through.
"We love dealing with 2degrees. There is never anything we ask that is too much. It can be as simple as getting a guy's phone connected. Sounds obvious but when they get off the plane and it's a new city and a new place, they need to be connected." Edser says.
2degrees' partnership with the NZ Breakers extends to their training facility with free WiFi for the basketball community that come through their doors.
Edser emphasised the critical role of a high-bandwidth, stable connection for the coaching staff, comparing its importance to the fundamentals of the game: "Without a stable connection, it's like shooting with a flat basketball. Being able to rely on the 2degrees internet is essential for us, particularly for downloading and uploading training footage. Plus, providing free WiFi to everyone who uses our facility is a significant added benefit."
She also noted that transitioning from a simple purchasing relationship with a mobile provider to a comprehensive partnership with 2degrees was a smooth process. "The transition was incredible and couldn’t have been any better," Edser says. We'll definitely take that as a buzzer beater in our playbook!