Broadband Copper and Fibre price increase 2022
In this article
Why are your Broadband prices going up?
Costs from our suppliers are increasing so we need to increase our prices in order for us to continue keeping you connected to the stuff you love.
Does the price increase apply to all broadband plans?
The $3 per month increase applies to our current copper and fibre plans:
- Unlimited ADSL, VDSL or Fibre plan
- 120GB ADSL, VDSL or Fibre plan
- Ultimate Unlimited Fibre plan
Does the price increase apply to new and existing customers?
Yes, the change will apply to new and existing customers. If you’re on one of the plans listed above, your broadband plan price will increase by $3 a month from September 2022. There are some exceptions – if you recently signed up or re-signed to one of our broadband plans or are currently on an account holiday, you’ll be notified as to when your broadband price increase will kick in.
Are the prices of Wireless and Rural Broadband plans changing?
No, there is no change to the price of our Wireless Broadband or Rural Broadband plans.
Does the price increase apply to old, retired plans?
No. If you’re on an old, retired plan these plans are not changing. But you might want to have a look at our newer broadband plans, as you may be better off.
I’m on a fixed-term plan. Does the price change apply to me?
Yes the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, changes can be made to your plan, including price changes with 30 days notice.
Will the price change for my Pay Monthly and/or Super Gold discount?
No. There are no changes to the existing Pay Monthly and Super Gold discounts. Any existing Super Gold or Pay Monthly discounts you are getting will continue to apply.
Are there any changes to the price of my Home Phone?
No. If you have a landline with us, you’ll continue paying the same price for this service.
Can I change to another broadband plan?
Yes, you can change to another broadband plan if it’s available at your address. Browse through our broadband plans to see what’s available at your place. And if you want to find out which broadband best suits your needs, check our Broadband Comparison to see the differences between our Fibre, 4G and 5G Wireless Broadband plans.
How do I change to another broadband plan?
If you want to change to a Wireless Broadband plan, call us on 0800 022 022. and press ‘9’ for broadband. If you want to switch to a Fibre plan, you can either call us or do this online at Your 2degrees.
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go but yes, you can cancel your plan. We understand that price increases can be tough, so if you decide to leave as a result, you can do so without incurring early exit or notice period fees even if you’re in a fixed term plan – you’ll just need to cancel your plan within 30 days of being notified about the increase by giving us a call on 0800 022 022.. If your modem is a free modem rental, you’ll still need to return it to us, or charges may apply.
Do I need to make any changes to my automatic bill payment?
If we’ve set up the automatic payment for you via either Direct Debit or Credit Card payment, there’s nothing you need to do. When the time comes, we’ll automatically deduct the correct amount, including the extra $3.
If you’ve set up an automatic payment directly from your bank account, you’ll need to update the payment amount to include an extra $3, since we can’t do this on your behalf.
