Mobile
What you need to know about Premium text services
Which roaming networks provide 2degrees’ roaming services overseas?
Pay for your Google Play transactions via your Pay Monthly account
Broadband
What broadband speed do I need for gaming, streaming, or working from home?
Where to put your modem for the best WiFi at home
Wireless vs Fibre: Which internet speed is right for me?
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Power
2025 Power bundle discount change
Help with Power
Power price change FAQs
Power outages
Understanding Standard and Low User Power Plans
Account & billing
Pay for your Google Play transactions via your Pay Monthly account
2025 Wireless Broadband price changes
Set up your eSIM
Shop & orders
Buying a phone with an interest-free repayment plan
Things you need to know about Trade in
How to return an item if you’ve found a fault or changed your mind
2degrees apps
Set up and use the 2degrees App
With the Data Clock app installed, you can purchase timed pockets of data
Landline
Cloud UC service withdrawal
IP Tel service withdrawal
Help with 2degrees home landline plans & features

 

Tired of WiFi woes?

Try our hassle-free scan! It’s the answer to solving connection issues in no time.
Download app Download app
Screenshot of wifi scan in the app advising to place the phone near the router. Image is on a yellow background

Outages

Find out the latest about the Mobile and Broadband network or report an outage.
View outages View outages
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Contact us

We’re all ears. Our customer care team are available from 8am to 8pm NZST, Monday - Saturday, and 10am to 8pm Sundays and public holidays.
Get in touch Get in touch
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Contact us

Need help? Grab a hand from one of our Customer Care Specialists.
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Find a store

There are loads of 2degrees store locations across New Zealand. Chances are there's one just around the corner.
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.